Our Reviews
Rating Breakdown
5
365
4
21
3
14
2
17
1
30
I've used Rizzoli's for quite some time. However, I won't be using them going forward. I've always found their work great and prices reasonable, but this week was not what I expected.I took my car in for an Airbag Service light and their initial estimate was about $160. After diagnosing it as a cut wire under the driver's seat, the new estimate became nearly $600.I questioned them bout the price disparity and was told that this was a very labor intensive job (removing 4 bolts and lifting out the seat). They didn't replace a wiring harness or anything like that, they simply fixed the cut wire.I cannot justify prices like this for what I perceive to be a very simple and quick repair. As I said, going forward I will take my business elsewhere.
I make an appointment on line. They confirm the day before. I drop the car off and receive a call before end of day. Pay a fair price for good service. I don't know what more somebody would need.
Awesome customer service! And the mechanic was amazing! Would definitely recommend and will definitely keep coming back! Best automotive company in town for sure!
Absolutely great service
Customer service was great and fast
I brought my car in for regular maintenance and also because of a squeaking noise when I brake. Rizzoli's found the problem (it had to do with the brake actuator) but did research and found that there was a Lexus Technical Service Bulletin about this. They called to tell me this, and explained that this looked like it should be a covered warranty repair, but that I would have to take it to a dealer to get it fixed and covered by the warranty. This advice from Rizzoli's saved me over $2,000, because the problem was indeed covered under the warranty!
Wonderful service
The staff at Rizzoli's Automotive paid attention to detail combined with constant customer communication on the process of my vehicles repair. At a time when customer service is going the way side you'll rediscover it at Rizzoli's Automotive!
Fast prompt professional and friendly!
165..00 for diagnosis vacuumed an dwash
Reasonable prices and great customer service!
The staff and quality of work is top notch. Thank you Rizzoli’s
Took my BMW in for maintenance. Rizzoli provides transparent and honest service. Also, Randy is very kind and provided great advice for the future. I highly recommend
You guys are great! Top notch service team.
Josue provides excellent customer service & very thoroughly explains the process & pricing. Their drivers are courteous & so helpful getting you to & from their repair shop. The mechanics had my car ready in 48.
Fantastic job as always
Friendly, professional & timely!
Very pleased with the results of the service I received
Service was done as scheduled. Car was left clean. The courtesy driver polite and drive appropriately.
Did everything as promised. Easy to make appt, confirm and let me know promptly when it was done. They did a great job !
Friendly. Reasonable prices.
They were fantastic
Fantastic car service shop!
Great service. How refreshing.
Clean professional shop
Very professional and friendly. Easy drop off and pick up. Nice safe neighborhood. Highly recommend taking your automobile here.
Had a great experience at Rizzoli’s today. It’s never convenient to take your car in, but Rizzoli’s does make it smooth. Thank you for getting our car in and serviced all in one day- even on a Monday! Thank you to Randy and the team for being kind, professional, efficient and prompt.
On time, professional service.
Shocking!!! So much professionalism and politeness! Rizzoli’s’s of SM truly went one step above. I highly recommend!
Great customer service. Appreciate their friendly staff and their shuttle service.
Fast, efficient & like how they get live updates! 100% recommend ⭐️ ⭐️⭐️⭐️⭐️
Super courteous staff very knowledgeable, and explain in good detail just how it should be and pick up drop off box for after hours helps a lot .
I wish they would wash my car after service. Hate that it’s still dirty after service. They used to wash but not anymore. They give you a certificate to get it washed. I live in another town.Really miss that.