Our Reviews

OF COURSE, I WAS RUNNING SHORT ON TIME AND CAME EARLY TO GET MY CAR. THERE WAS NO TIME TO GET MY FABULOUS FREE CARWASH, SO THEY SAID JUST COME BACK ANOTHER TIME. SO I CAME BACK A FEW MONTHS LATER WHEN GETTING MY OTHER CAR SERVICED, AND PRESTO! THEY WASHED MY DIRTY OLD CAR IMMEDIATELY.THESE GUYS AND GALS AT RIZZOLI'S ARE ALWAYS WILLING TO TAKE ME WHEREVER I NEED TO GO WHEN I DROP MY CAR OFF, AND THEY HAVE NEVER HAD ANY SURPRISES ON THE BILL. THERE'S ALWAYS A FOLLOWUP LETTER TO SAY THINGS LIKE, MAYBE YOU SHOULD GET THE TIRES CHECKED (EVEN IF THEY DON'T OFFER THE SERVICE THEY HEAD YOU IN THE RIGHT DIRECTION TO ANOTHER TRUSTED COMPANY).SERVICE IS ALWAYS PROFESSIONAL AND CLEAN. I'VE BEEN USING RIZZOLI'S SINCE 1996 ON EVERY CAR. I ALWAYS FEEL COMFORTABLE THAT THERE IS NEVER AN ISSUE OF UP-SELLING, LIKE I HAVE ENCOUNTERED AT THE AUTO DEALERS IN TOWN. THEY NEVER TREAT ME LIKE A DUMB BLONDE!

I had a smog check done here a couple months ago and they were very accommodating, courteous, and fast. They even washed my car! Very pleased with the service.

Your Santa Maria shop has serviced both my Lexus and Mini Cooper.I have complete confidence in your service people, Very courteous and professional .You will surely have my future business.

They took care of my Saturn as if it was an E-class MBZ and did it for less than the dealership! The convenience of the dealership being available on Saturday is out weighted by the customer service at Rizzoli's.

Always a positive experience! Phil and Randy are honest, realistic, and very professional. Love the crew and they always know what to do and how to keep the cost reasonable! Love Rizzoli's!

Yesterday afternoon Friday, May 3, I was on Skyway when my tire went flat so I made a right onto Tama Lane to get out off traffic in order to put on the spare. I was loosening the lug nuts prior to jacking up my Jeep and with my"luck" continuing to hold, the fifth lug nut was on so tight I couldn't budge it! My sister added her grip to the lug wrench and WE still couldn't budge it!As we were contemplating our next move, a young man wearing a Rizzoli's Automotive shirt bearing the name Alex, asked if we needed assistance. Upon our affirmative response, Alex went to the back of the Jeep to check out my spare.It was at this time I informed him that I could not locate the key for the wheel lock on the spare. He said no problem, I'm sure I have a tool that will take it off and back he went to the shop and returned with a jack, ratchet wrench and multiple sockets.Alex proceeded to exchange the damaged tire with the spare in short order. Afterwards he had me drive across the street and into a service bay where he added air to my spare and after asking for the year of my Jeep, looked up the torque specs and properly tightened the lug nuts. He did this knowing I was on my way to a tire shop only a few miles away. Wow!Alex went above and beyond. Alex provided all of this service as a good Samaritan. I have no doubt that he was able to do what was in his heart because he knew that his employer would not have a problem with him doing so.I would be remiss if I did not mention the fact that not only was Alex an extremely competent professional mechanic, he was also very personable. Sadly, as a woman, it has been my experience more often than not that male mechanics have been condescending when discussing matters of a mechanical nature. Alex was the exception to that rule.I recently relocated to Santa Maria and have as yet to need an auto shop. However, when I do, I know EXACTLY where to go for service. As a non-customer, let me emphasize NON-PAYING customer, I already know the customer service and quality of work at Rizzoli's is first rate! I will also be singing the praises of Rizzoli's to everyone I meet for quite a while to come!!Did I mention that Friday, May 3 was also my birthday...

Everyone at Riozzoli's has always treated me very well. The service is awesome!It's conveniently located and they have always accommodated my appointment times. I have always had a good experience.

Over the years, I have been at both San Luis Obispo and Santa Maria locations; both are excellent businesses that treat you as a person as well as take care of your cars. I have had an engine replaced with the help of Brad and Kyle in SLO who treated my situation very carefully and professionally, since I was devastated to hear the news. I sold my "Ice Cube" BMW shortly after that and was so happy to have my new Chevy Cruze serviced in Santa Maria since I work there. Phil is friendly, sweet and always professional. I love that they take the extra step of serving coffee, shuttling me to work and my car is always returned clean. I could go to other places, that are cheaper, to get my oil changed, but still love the service I receive at Rizzolis.

Very polite and professional staff. Trustworthy and courteous. I'm always able to get my car in right away. A little expensive for simple tasks like cleaning battery posts and changing wiper blades, but never pushy with their recommendations. They accept "No thanks," for an answer.

Stand up auto shop! Rizzoli's Rocks! Won my household over several months ago when both Mazda and Honda could not figure out a problem with our vehicle. We took it to Rizzoli's and they called me back within 2 hours and told me the problem, the cost, and why, then they fixed it! They are professional, they have excellent service advisors, and they have extremely thorough techs who are excellent at their job. I highly recommend you use Rizzoli's! You will get peace of mind, assurance, excellent service, and a well running vehicle!

I've been a customer of Rizzoli's for years. I have had several cars over the years, BMW's and Mercedes in the past and an American car now. They've performed excellent service on all of my vehicles. The entire staff is courteous, prompt and professional. My cars are always returned in clean working order. I will continue to patronize Rizzoli's in the future and always refer them to friends and family.

The people of Rizzoli's were friendly, professional and polite. They also took the time to thoroughly explain to me the problems my vehicle was having.The pricing of the repairs was much better than I expected and I am extremely happy with the work done.I am definitely going to return to Rizzoli's for future repairs. I would recommend this place to my mother.

Over the years, I have been at both San Luis Obispo and Santa Maria locations; both are excellent businesses that treat you as a person as well as take care of your cars. I have had an engine replaced with the help of Brad and Kyle in SLO …More

- Over the years, I have been at both San Luis Obispo and Santa Maria locations; both are excellent businesses that treat you as a person as well as take care of your cars. I have had an engine replaced with the help of Brad and Kyle in SLO who treated my situation very carefully and professionally, since I was devastated to hear the news. I sold my "Ice Cube" BMW shortly after that and was so happy to have my new Chevy Cruze serviced in Santa Maria since I work there. Phil is friendly, sweet and always professional. I love that they take the extra step of serving coffee, shuttling me to work and my car is always returned clean. I could go to other places, that are cheaper, to get my oil changed, but still love the service I receive at Rizzolis.

- OF COURSE, I WAS RUNNING SHORT ON TIME AND CAME EARLY TO GET MY CAR. THERE WAS NO TIME TO GET MY FABULOUS FREE CARWASH, SO THEY SAID JUST COME BACK ANOTHER TIME. SO I CAME BACK A FEW MONTHS LATER WHEN GETTING MY OTHER CAR SERVICED, AND PRESTO! THEY WASHED MY DIRTY OLD CAR IMMEDIATELY. THESE GUYS AND GALS AT RIZZOLI'S ARE ALWAYS WILLING TO TAKE ME WHEREVER I NEED TO GO WHEN I DROP MY CAR OFF, AND THEY HAVE NEVER HAD ANY SURPRISES ON THE BILL. THERE'S ALWAYS A FOLLOWUP LETTER TO SAY THINGS LIKE, MAYBE YOU SHOULD GET THE TIRES CHECKED (EVEN IF THEY DON'T OFFER THE SERVICE THEY HEAD YOU IN THE RIGHT DIRECTION TO ANOTHER TRUSTED COMPANY). SERVICE IS ALWAYS PROFESSIONAL AND CLEAN. I'VE BEEN USING RIZZOLI'S SINCE 1996 ON EVERY CAR. I ALWAYS FEEL COMFORTABLE THAT THERE IS NEVER AN ISSUE OF UP-SELLING, LIKE I HAVE ENCOUNTERED AT THE AUTO DEALERS IN TOWN. THEY NEVER TREAT ME LIKE A DUMB BLONDE!

Honest, professional, timely & such a clean shop! Randy and Phil are always more than helpful and take the time to explain things so that you completely understand. I highly recommend!

I have a slightly older, 2002 Volkswagen Passat with a lot of miles on it. I found Rizzoli's through another person in town who recommended them, and I'm so glad I did. As a woman I appreciate that they don't talk to me like an uneducated child when telling me what is wrong with my car, which is what happens at many other shops. While other reviews have disliked the list of things that are wrong with the car, I've never had them try to give me a "hard sell" to get those things fixed immediately, and I appreciate knowing what is on the "to do" list. It helps me budget to get the repairs that are needed done in a way I can afford.Their oil changes cost more, this is true, but they clean the car, inside and out, each time I bring it in. I live in Santa Maria, where it's dusty and dirty all the time and I don't have a garage. The last time I took my car for an oil change you could barely tell that the car was red it was so dusty, and they still cleaned it.My boyfriend took his car in to have the brakes fixed, and after installing the new parts, Rizzoli's was still not satisfied with how it performed, so they replaced the parts at NO extra charge. They could have just sent him home with brakes that weren't perfect and done the repair again later at additional cost to him, but they didn't.They don't advertise as a discount repair shop, and you probably will pay a bit more for their services, but I've never had a problem with any repair they've done, and I've never felt unappreciated as a customer.

I have a slightly older, 2002 Volkswagen Passat with a lot of miles on it. I found Rizzoli's through another person in town who recommended them, and I'm so glad I did. As a woman I appreciate that they don't talk to me like an uneducated …More

Our family has taken our vehicles to Rizzoli's for quite a few years and we have been very happy with the service we have received there. Before taking any out of town trips we take our cars in and have them looked over because they take …More

Rizzoli's has been keeping our wheels turning for 18+ years with unfailing excellence of service.The only "complaint" - if one could call it that - is that they are a bit pricey. But, I guess excellence comes at a price...so, no complaints!

I have a slightly older, 2002 Volkswagen Passat with a lot of miles on it. I found Rizzoli's through another person in town who recommended them, and I'm so glad I did. As a woman I appreciate that they don't talk to me like an uneducated child when telling me what is wrong with my car, which is what happens at many other shops. While other reviews have disliked the list of things that are wrong with the car, I've never had them try to give me a "hard sell" to get those things fixed immediately, and I appreciate knowing what is on the "to do" list. It helps me budget to get the repairs that are needed done in a way I can afford.Their oil changes cost more, this is true, but they clean the car, inside and out, each time I bring it in. I live in Santa Maria, where it's dusty and dirty all the time and I don't have a garage. The last time I took my car for an oil change you could barely tell that the car was red it was so dusty, and they still cleaned it.My boyfriend took his car in to have the brakes fixed, and after installing the new parts, Rizzoli's was still not satisfied with how it performed, so they replaced the parts at NO extra charge. They could have just sent him home with brakes that weren't perfect and done the repair again later at additional cost to him, but they didn't.They don't advertise as a discount repair shop, and you probably will pay a bit more for their services, but I've never had a problem with any repair they've done, and I've never felt unappreciated as a customer.

Our family has taken our vehicles to Rizzoli's for quite a few years and we have been very happy with the service we have received there. Before taking any out of town trips we take our cars in and have them looked over because they take the time to fully check them out for any potential problems that other repair places might be prone to overlooking. Thanks, Rizzoli's.

My wife and I have been using Rizzoli's for the past 14 years. Each and every occasion we have been informed at the start and throughout the process about the necessary steps to take to keep our cars in tip-top shape. Several times we …More

My wife and I have been using Rizzoli's for the past 14 years. Each and every occasion we have been informed at the start and throughout the process about the necessary steps to take to keep our cars in tip-top shape. Several times we were told that in future services we would want to look at other maintenance issues, but could postpone them at this time. We have never been steered wrong. Our cars continue to run well, in spite of their ages. We choose to use only Rizzoli's for our car maintenance needs. First class; professional; clear; family oriented atmosphere.

I brought my older BMW in for some regular maintenance -- transmission service, rear diff service, and an oil change. They came back at me the next day with a list of problems that "had to be taken care of" or "the car is hazardous to …More

I brought my older BMW in for some regular maintenance -- transmission service, rear diff service, and an oil change. They came back at me the next day with a list of problems that "had to be taken care of" or "the car is hazardous to drive" and tried to get me to approve a long list of stuff over the phone.Among other things on the $6800 list, were such dangerous items as the "rear left window does not roll down and needs further checking." Upon further investigation, it does roll down. 20 cents of sand paper will fix the switch's corrosion issue."The AC does not work and needs to be diagnosed" - ITS A CONVERTIBLE. and it's a mostly temperate area -- If it's too hot to drive, then I drive with the top down.Front and rear sway bars are in bad shape ($2000 of the estimate) -- Brought it to another mechanic "I can take 'em off for you. They don't do much except stabilize it going around corners, so don't hot dog around corners and you'll be fine"The one repair they said was critical, and the other place said "wouldn't be a bad idea", the other mechanic recommended using junkyard parts and would charge half as much if he could find one.Most of their prices seemed reasonable. Well, other than the $150 oil change because "they stripped the drain plug". This is the third time in 15 years of driving that I've had a place admit to stripping the drain plug, and the ONLY ONE that charged me extra for repairing it. I figured it was worth it to get out of there for $150, and next time, I'll bring it a mile and a half away to a different shop.Service provided, however, appeared to be well done, including airing up my spare, which was a nice touch. I won't recommend them to anyone driving a beater, but if you want good service and don't care about price, they seem to do a great job. That's why they get 2 stars, not less.