Our Reviews

Critical: Value

Positive: Professionalism, Punctuality

Rizzoli worked on my oil and brake fluid change. They also checked my brakes and tires. Did a great job and were very helpful.

Great shop with seamless service no complaints

I had a transmission rebuild and a couple major issues repaired and I am completely satisfied with Rizzoli's professionalism and service. I also love that they used new parts (OEM) and have a 3 year (36,000 mile) warranty included. Randy …More

Not being from the area, I was recommended this shop to repair my car. I left it there overnight as it could not drive down to my hometown. When I went to check on it the next morning, I was greeted by Randy and was met with the utmost …More

Oil gauge showed zero oil pressure, and driver information center said to turn off engine immediately. Rizzoli's got me in that same day. Turns out they were familiar with this type of problem and were able to make the repair and have the …More

We've been using Rizzoli's for a number of years now but a lot more since Covid! The service has been excellent. They do everything we ask for and then some. Also we are in our 70s so we need to be extra vigilant due to Covid. They have …More

Great service and fast!

Good, thorough, honest, professional. Warranty repairs.

Been going there for years and they are awesome

Great service 👍. Really nice and knowledgeable people. Thorough!

WHERE IS MY NEGATIVE POST I WROTE FOR THEM? I WILL POST A NEW ONE EVERY TIME YOU DELETE MY POST.THESE PEOPLE ARE HARD UP FOR MONEY. THEY LIKE TO CREATE JOB FOR THEMSELVES AT YOUR EXPENSE.I WENT IN FOR SMOG WHICH WENT FINE BUT THEN THEY STARTED MESSING WITH OTHER FUNCTIONS ON THE CAR. THEY STARTED MESSING WITH MY WINDOW AND BROKE IT AND QUOTE ME $460.00 FOR IT. WILL NEVER GO BACK EVER!!!! I SHOULD SUE THEM FOR BREAKING MY WINDOW!Rizzoli is nothing but scam !

Critical: QualityPaid almost $800 to have a problem fixed, 150 miles later the same problem happens same-side same tire same, took it back now they are saying it needs a whole new assembly, wanting an additional $1,500. Why was this not caught the first time? How to have it towed and two different times fifteen Miles away. Then came home unfixed on a tow truck with estimates of $9,000 worth of repairs needed done. I am done with these people, I am done with Mercedes Benz mechanics. There has only been one that actually told the truth and fixed it properly. Well go figure that was also a reasonable price and that's a big and he worked on it over Fourth of July weekend. But I'm not driving 400 mi each time I need a repair.

Positive: Professionalism, Quality, ValueI got work done on my car at Rizzoli's Automotive yesterday. I was very pleased with the level of service I received there. They have a very good system for getting cars taken care of efficiently and professionally while maintaining good practices for social distancing and cleanliness during the COVID-19 pandemic. I was impressed by their courtesy, professionalism, and of course quality of work.Thanks to Kyle Rizzoli! I will continue to bring my car there for all it's service needsServices: Electrical repair, Air & cabin filter replacement, Auto engine diagnostic, Oil change, General repairs & maintenance, Brakes, Auto detailing

Positive: Professionalism, Punctuality

Rizzoli's does good work and they stand by it. You do pay a bit of a premium, but the saying, "you get what you pay for" goes both ways.

Critical: Quality, Value

NEW Excellent first time experience

Excellent first time experience

Everyone at Riozzoli's has always treated me very well. The service is awesome!

- Over the years, I have been at both San Luis Obispo and Santa Maria locations; both are excellent businesses that treat you as a person as well as take care of your cars. I have had an engine replaced with the help of Brad and Kyle in SLO who treated my situation very carefully and professionally, since I was devastated to hear the news. I sold my "Ice Cube" BMW shortly after that and was so happy to have my new Chevy Cruze serviced in Santa Maria since I work there. Phil is friendly, sweet and always professional. I love that they take the extra step of serving coffee, shuttling me to work and my car is always returned clean. I could go to other places, that are cheaper, to get my oil changed, but still love the service I receive at Rizzolis.

- OF COURSE, I WAS RUNNING SHORT ON TIME AND CAME EARLY TO GET MY CAR. THERE WAS NO TIME TO GET MY FABULOUS FREE CARWASH, SO THEY SAID JUST COME BACK ANOTHER TIME. SO I CAME BACK A FEW MONTHS LATER WHEN GETTING MY OTHER CAR SERVICED, AND PRESTO! THEY WASHED MY DIRTY OLD CAR IMMEDIATELY. THESE GUYS AND GALS AT RIZZOLI'S ARE ALWAYS WILLING TO TAKE ME WHEREVER I NEED TO GO WHEN I DROP MY CAR OFF, AND THEY HAVE NEVER HAD ANY SURPRISES ON THE BILL. THERE'S ALWAYS A FOLLOWUP LETTER TO SAY THINGS LIKE, MAYBE YOU SHOULD GET THE TIRES CHECKED (EVEN IF THEY DON'T OFFER THE SERVICE THEY HEAD YOU IN THE RIGHT DIRECTION TO ANOTHER TRUSTED COMPANY). SERVICE IS ALWAYS PROFESSIONAL AND CLEAN. I'VE BEEN USING RIZZOLI'S SINCE 1996 ON EVERY CAR. I ALWAYS FEEL COMFORTABLE THAT THERE IS NEVER AN ISSUE OF UP-SELLING, LIKE I HAVE ENCOUNTERED AT THE AUTO DEALERS IN TOWN. THEY NEVER TREAT ME LIKE A DUMB BLONDE!

Honest, professional, timely & such a clean shop! Randy and Phil are always more than helpful and take the time to explain things so that you completely understand. I highly recommend!

I have a slightly older, 2002 Volkswagen Passat with a lot of miles on it. I found Rizzoli's through another person in town who recommended them, and I'm so glad I did. As a woman I appreciate that they don't talk to me like an uneducated child when telling me what is wrong with my car, which is what happens at many other shops. While other reviews have disliked the list of things that are wrong with the car, I've never had them try to give me a "hard sell" to get those things fixed immediately, and I appreciate knowing what is on the "to do" list. It helps me budget to get the repairs that are needed done in a way I can afford.Their oil changes cost more, this is true, but they clean the car, inside and out, each time I bring it in. I live in Santa Maria, where it's dusty and dirty all the time and I don't have a garage. The last time I took my car for an oil change you could barely tell that the car was red it was so dusty, and they still cleaned it.My boyfriend took his car in to have the brakes fixed, and after installing the new parts, Rizzoli's was still not satisfied with how it performed, so they replaced the parts at NO extra charge. They could have just sent him home with brakes that weren't perfect and done the repair again later at additional cost to him, but they didn't.They don't advertise as a discount repair shop, and you probably will pay a bit more for their services, but I've never had a problem with any repair they've done, and I've never felt unappreciated as a customer.

Rizzoli's has been keeping our wheels turning for 18+ years with unfailing excellence of service.The only "complaint" - if one could call it that - is that they are a bit pricey. But, I guess excellence comes at a price...so, no complaints!

Our family has taken our vehicles to Rizzoli's for quite a few years and we have been very happy with the service we have received there. Before taking any out of town trips we take our cars in and have them looked over because they take the time to fully check them out for any potential problems that other repair places might be prone to overlooking. Thanks, Rizzoli's.

I have a slightly older, 2002 Volkswagen Passat with a lot of miles on it. I found Rizzoli's through another person in town who recommended them, and I'm so glad I did. As a woman I appreciate that they don't talk to me like an uneducated …More

Our family has taken our vehicles to Rizzoli's for quite a few years and we have been very happy with the service we have received there. Before taking any out of town trips we take our cars in and have them looked over because they take …More

My wife and I have been using Rizzoli's for the past 14 years. Each and every occasion we have been informed at the start and throughout the process about the necessary steps to take to keep our cars in tip-top shape. Several times we were told that in future services we would want to look at other maintenance issues, but could postpone them at this time. We have never been steered wrong. Our cars continue to run well, in spite of their ages. We choose to use only Rizzoli's for our car maintenance needs. First class; professional; clear; family oriented atmosphere.

My wife and I have been using Rizzoli's for the past 14 years. Each and every occasion we have been informed at the start and throughout the process about the necessary steps to take to keep our cars in tip-top shape. Several times we …More

I brought my older BMW in for some regular maintenance -- transmission service, rear diff service, and an oil change. They came back at me the next day with a list of problems that "had to be taken care of" or "the car is hazardous to drive" and tried to get me to approve a long list of stuff over the phone.Among other things on the $6800 list, were such dangerous items as the "rear left window does not roll down and needs further checking." Upon further investigation, it does roll down. 20 cents of sand paper will fix the switch's corrosion issue."The AC does not work and needs to be diagnosed" - ITS A CONVERTIBLE. and it's a mostly temperate area -- If it's too hot to drive, then I drive with the top down.Front and rear sway bars are in bad shape ($2000 of the estimate) -- Brought it to another mechanic "I can take 'em off for you. They don't do much except stabilize it going around corners, so don't hot dog around corners and you'll be fine"The one repair they said was critical, and the other place said "wouldn't be a bad idea", the other mechanic recommended using junkyard parts and would charge half as much if he could find one.Most of their prices seemed reasonable. Well, other than the $150 oil change because "they stripped the drain plug". This is the third time in 15 years of driving that I've had a place admit to stripping the drain plug, and the ONLY ONE that charged me extra for repairing it. I figured it was worth it to get out of there for $150, and next time, I'll bring it a mile and a half away to a different shop.Service provided, however, appeared to be well done, including airing up my spare, which was a nice touch. I won't recommend them to anyone driving a beater, but if you want good service and don't care about price, they seem to do a great job. That's why they get 2 stars, not less.

I brought my older BMW in for some regular maintenance -- transmission service, rear diff service, and an oil change. They came back at me the next day with a list of problems that "had to be taken care of" or "the car is hazardous to …More