Our Reviews

Knowledgeable and friendly staff!! Took great care of myself and my vehicle!!

Top notch customer service and excellent work!

Carlos and his crew did a fantastic job on my Ford F-250. The work was as quoted and on time. Carlos even called after a few days just to make sure that everything met my expectations. Customer Service like that is hard to find these days. I would highly recommend Rock Solid Autocare!

This place is a total rip off. Run away from this place. I got the car in on Wednesday to get the coolant leak on my 2014 bmw 528i x drive checked . I also asked them to look drive belt as it’s worn and any other items that need to be worked. These people here are not your average experts who are confident about dealing with the cars. They are very under confident and told me they couldn’t do the work which felt deceptive at the first. That’s when the real story begins. I took the car back from them on Wednesday at 6 pm right when they close. There was a brake light warning on the car that popped up on the car while driving the car back. I called them first thing the next morning and told the new guy in customer service John about the same thing. This new guy John rather seems to be interested in arguing with me than looking at what caused the actual problem and didn’t care to ask the mechanic who took my rear tires off. He refused to check with the mechanic and said he didn’t want to work on my car anymore. I did not drive the car on Friday and, on Saturday when I looked at the right rear suspension, to my surprise, my suspension went bad. The car almost is leaning in on right rear side and the entire suspension is gone. I realized the brake light that popped when I drove my car back on Wednesday was because of the suspension going bad and couldn’t get enough time to look at the car as it was their closing time already as I got there at 6pm to get the vehicle back and I had to drive back. I texted them the immediate moment about the same thing and when I called them on Monday John picks up the call again and when I asked him about the suspension he starts lying about not taking the rear tires offf and says only the front tires were taken off. I have the report with me( attached here ) and I’ve also attached the pictures of my car with the suspension. These people have stolen my suspension and fitted me with the suspension which has gone bad that they have. Mind you these people steal parts off of your vehicle and put 3rd grade parts when you come here for complimentary check. I wish I could give 0 stars for this horrible experience. The guy on phone John claims to have spoken with Carlos when I called him Monday morning. Carlos seems to be doing business in a shady way here. He doesn’t answer his customers. They don’t want to enquire who worked on my car. When I first came in, they told me they don’t do tires. If that’s the case they shouldn’t even touch the rear tires. If they still do take my tires out, they must at least put it back properly. I feel like I’ve been cheated by coming here looking at reviews. Believe me your original BMW parts will be stolen by the shady people working here and they don’t even wanna take responsibility for any kind of work they do your car. In ages I’ve never experienced as worst as this. These people are total Scam. I still don’t understand why the guy on the phone John doesn’t want to do any repairs even after I say I’m going to pay how much ever it is gonna cost. They really messed up my car. It’s not driving straight. I could feel every bump on the road hit me. This is terrible. Don’t ever get your car to this place if you care for your vehicle and like for it to be in good condition. I repeat your parts will be stolen and cheap parts will be fitted if you get your car here even for an inspection. Beware of this place. Never ever visit this place.

Rock solid checks all the boxes. They take great care of my car, with great prices, great service and awesome communication. Always honest, reliable and considerate. I recommend them to anyone looking for a great Autocare shop.

Absolutely the best! You will feel confident in the service of the technicians led by the leadership of Carlos and you will know you can trust Carlos to suggest the right course of repair and the execution of the repairs. On time repairs and great communication are key to the success of this business. Competitive pricing that you can trust is paramount for those of us that don’t know the industry. You are truly in good hands at Rock Solid Auto!

Rock Solid was amazing from start to finish. Customer service was awesome, car performance is excellent, detailed service report, budget friendly and honest.

Carlos and John took great care of me at Rock Solid. I was sent photos and a list of all the items that they looked at. They had to replace a couple of filters which they cleared with me first. I highly recommend them, great service!

Absolutely Awesome! Carlos is a Rock Star!!! He replaced an alternator in a minutes notice.... The part went bad, and he did it again, in another minute, without charging me!!! Talk about customer service!!!!! I'm a forever customer!!! Thank you again, Carlos! You and your crew are Five Stars,No doubt!!! Andrew

Outstanding work. They were able to diagnose and fix a kind of strange problem with my car and get me back on the road. I will absolutely call on them the next time I need help with my car

My little Jetta was well taken care of. I appreciated getting an appointment right away, being notified with texts/photos while the work was done, feeling like attention was paid to my concerns, and paying what seemed to be a very fair price.

Great service. Good communication.

Great service! Carlos was very helpful in explaining what was needed, and not required in my service visit. I highly recommend Rock Solid Autocare

Rock Solid is been maintaining my car for a couple of years and I a happy customer. They are quick, honest and always come up with good solutions to fix my car.

Fast service. Always reliable.

Carlos and his team did a great job on my 2013 Volvo xc90. They treated me with respect, kept me informed on progress. I will definitely be going back.

Awesome service. Facility extremely clean and staff very knowledgeable.

Great service. I bring my car to Rock Solid for oil changes, and I appreciate how Carlos lets me know what needs to be done and gives me a realistic timeline on said repairs. It helps to know what I have time on and what needs to get done right away.

Great service and price. Rock Solid got me in and out quickly. Everything was handled professionally from beginning to end. This will be my go to shop moving forward. Thanks again!

Rock Solid is the best. Rare to find a mechanic that I totally trust to only repair what’s really necessary and do a great job.

Amazing service. Highly recommend Carlos and his team. They do quality work with the highest integrity.

Rock Solid does an excellent job repairing and maintaining my older BMW. They are easy to work with, very personable, and their many years of experience, combined with diagnostics, provides a level of knowledge and service above and beyond.

Quick and easy. Carlos was very helpful and even encouraged me to check if my insurance included free roadside assistance for towing. Fair pricing as far as I know and was able to get my car running again in a couple days.

I took my F-Pace to Rock Solid Auto after Jaguar told me I was only having a coolant censor issue which clearly wasnt true since my engine over heating warning came on. In a couple of hours Rock Solid Auto found 4 coolant leaks that Jaguar missed. Not only did they fix it in 2 days but Carlos showed my the damaged parts and walked me through the findings. The price was reasonable and the service was excellent. The only place I am willing to take my car for repairs now.

Carlos and his team did an amazingly quick CV axle replacement on my van while we were in town on vacation and had a failure. No upcharge or any of that mess, even though it had to be done same day due to travel plans. 100% recommended!

I’ve known Carlos for almost 15 years now and was so excited when he opened his own business shortly after my previous local automotive expert retired. It is really important for me to know and trust someone in the automotive industry to take care of my vehicles since I’m so dependent on personal forms of transportation in this suburban community. Carlos is extremely experienced, knowledgeable, and professional. I appreciate his honest and direct approach to service as much as I care about his friendly and down-to-earth demeanor. It also means a lot to know that anyone he hires is just as trustworthy as him. I would recommend Rock Solid to anyone looking for locally-owned and operated automotive care in the Mooresville area. Carlos is the best!

Took my BMW, it was leaking everything.. oil, coolant and power steering fluid. Came here because of the google rating. The owner Carlos even gave me a ride home. My car was fixed by the next day, everything seems to be going well, I would recommend them on their level of professionalism and efficiency 👍

They worked me in really fast. Took care of my inspection for me. Great place.

I’ve had Rock Solid work on both my Range Rover and Jaguar and I am extremely happy with the overall experience. Having a reputable and experienced service and repair shop around the corner is a blessing. Not only is the closest RR/Jag dealership an hour away, booking service is usually a month or more out and often requires waiting while the car is being serviced. Rock Solid was able to fit us in within 24 hours and we had the cars back in less than 48 hours. I highly recommend them for anyone who owns a RR or Jaguar!

Carlos@Rock Solid is Honest and I trust him with the needs of my car,with high costs of new vehicles I rely on mine@ drive alot of miles for work,Carlos let's me know what I need of i.portance first on my car@i appreciate his honesty so very much,so Thank You Carlos for All You Do@ Hopefully I will see you soon for the other repairs my Saturn needs,Rock Solid Really Rocks,I would not take my Saturn any other place Cindy Myrick

Great service and professional.

As always, Carlos did a great job on the car. They are always kind and courteous, fair priced, quality work, honest, and within the time window I was advised of. The Honda dealership told me the timing belt (and water pump) needed to be replaced. I took it to Rock Solid and they advised me that the timing belt only had 20k miles on it and was good for at least another 80k miles. Their integrity saved me over $1000.

Very professional, they treated me very well and mechanic Carlos knew how to explain what my car had with great kindness ❤️

This is a very well run and clean shop which translates into superior service to your vehicle.

Carlos was GREAT! Called, got quote and job completed on time. Great customer service!! Rock Solid is all that.

Rock Solid Autocare and Carlos is a great place to take your Range Rover to for repairs and your annual services. They are half the price of the Land Rover dealership with better customer service and quality. Carlos took the time to explain each item that needed to be repaired and why. I will only take my 2017 Range Rover Sport to Rock Solid Autocare for my services and repairs for now on.

Rock Solid was recommended to me and I’m glad it was. Really good work, fair prices but more importantly, talked me down from what I thought were going to be some costly repair and maintenance procedures. Diagnosed my issue to be much simpler than I feared which was a pleasant surprise. Too often you hear of repair shops upcharging but Rock Solid went the opposite direction and I couldn’t be happier. Will continue to be a customer of this business. Thank you