Our Reviews

Winner of several Angie's awards for service.

They fixed my check engine light issue and charged my fairly, I highly recommend this place.

I am so pleased to have found a auto shop like Len's Automotive. They are knowledgeable, fair and reliable. They take the time to make sure I understand their recommendations and always treat me with courtesy.

I have been taking my cars to Lens for over 15 years. I am sad that I will no longer be able to rely on them for service. I took my car in this morning because it was running hot. No other complaints....running hot. Like other reviewers I was told there would be a diagnostic fee. In the five hours they had my car they took the time at my expense to check the power steering, alignment, shocks, spark plugs, air filter, fuel injection, belt, front brakes, rear brakes, tires, lights, muffler, battery, PCV, and finally my cooling system. All that "diagnostic" work to determine that the water pump is leaking. I received a five page report detailing all of the systems that they reviewed to determine that the water pump is leaking. And then they quoted an astronomical rate to replace the water pump, belt, and thermostat.It is really shameful for any shop to put any vehicle through this sort of costly review when the problem is fairly straightforward. They are trying to scare customers into getting more repairs than are immediately needed.I spoke with the owner when I came to get my vehicle. He is perfectly comfortable with how his shop operates. He doesn't think anything should be done differently and he had no problem taking my money for diagnostics that were clearly not necessary for the stated problem.Len's will never repair another vehicle that I own. I will recommend that anyone wanting to visit a good, honest shop find someplace else.

I absolutely do not recommend Len's Automotive. I had my car towed to Len's, pretty certain I needed a new starter. Once they received my car they call and told me that they would need to run a $200 diagnostics test, making it seem like it was not optional. They called me the next morning and told me that it would be $900 and that my brakes were a major concern and estimated an additional $1000 for my brakes. I asked them about the price of the starter and they said it would be $350 for the actual part and the rest would be labor, the diagnostic test, shop supplies, and tax. After calling around, I found out that this is one of the only shops that does not wave the diagnostics costs, if you get it fixed there. So basically, I was stuck since my car was already there. Other places quoted my $270 less, but because my car was already there and they had already run the diagnostics test, I wouldn't have saved money moving it, because of the cost of the tow. After telling my friend about the situation, he called and Chris at Len's told him that if I had refused the diagnostics test at the beginning, then they would have had to figure out what was wrong with my car anyways, but because they already did the work, the could not wave the $200 for diagnostics. Being a woman, I feel like I was extremely taken advantage of by this business. My friend even called a mechanic that he goes to and he estimated $295 for a brand new starter AND labor (before taxes). When I picked up my car and paid, I looked at the invoice for the labor and they were unable to answer my question of how many hours they spent on my car. I will never return to Len's and would highly discourage others from taking their cars there.

I have been taking my cars to Lens for over 15 years. I am sad that I will no longer be able to rely on them for service. I took my car in this morning because it was running hot. No other complaints....running hot. Like other reviewers …More

I absolutely do not recommend Len's Automotive. I had my car towed to Len's, pretty certain I needed a new starter. Once they received my car they call and told me that they would need to run a $200 diagnostics test, making it seem like it …More

I have dealt with Len's for twenty years and I have never had anything but an excellent experience with them. I could not recommend them more highly!

I was impressed with my first visit to Len’s Automotive upon recommendations from friends and neighbors. Staff were courteous and explained the issues. They phoned me about specific repairs required, and although it carried a high price tag, I feel assured that the work was properly done unlike shoddy work by a previous provider. Len’s is my newest ‘go to’ automotive specialist.

Visited Len's late in the day with a bad battery, and they fit me in immediately and installed a new battery and I was out in about 20 minutes. That's great service. They have service both my cars for the last 20 years. Neal Waterfall

Very knowledgeable and honest. They took the time to explain everything in a way i could understand and welcomed all my questions with honest answers. My buck stops here from now on.

Very nice people. Fair prices and they back their work. Thanks guys for all you're help!

I can always depend on Len's to do a great job, on a timely and reasonably priced basis.

I have gone to Lens for years now. They have always been so friendly and helpful. Most of all, they are trustworthy. I can bank on whatever they recommend doing on my 2008 VW GTI really needs to be done. They recommended replacing a part not to long ago. They said they could do it but it would be cheaper done at another mechanic who specialized on doing it. Not many places would recommend going to another place because they knew it would be cheaper. Lastly, they are prompt and willing to work around your busy schedule. I highly recommend Len's Auto.

I find Len’s to be consistently reliable to perform the work required and recommend other necessary service. Easy to work with, no pressure. Just good advice and good work at a good price.

I have been taking my cars to Lens for over 15 years. I am sad that I will no longer be able to rely on them for service. I took my car in this morning because it was running hot. No other complaints....running hot. Like other reviewers I was told there would be a diagnostic fee. In the five hours they had my car they took the time at my expense to check the power steering, alignment, shocks, spark plugs, air filter, fuel injection, belt, front brakes, rear brakes, tires, lights, muffler, battery, PCV, and finally my cooling system. All that "diagnostic" work to determine that the water pump is leaking. I received a five page report detailing all of the systems that they reviewed to determine that the water pump is leaking. And then they quoted an astronomical rate to replace the water pump, belt, and thermostat. It is really shameful for any shop to put any vehicle through this sort of costly review when the problem is fairly straightforward. They are trying to scare customers into getting more repairs than are immediately needed. I spoke with the owner when I came to get my vehicle. He is perfectly comfortable with how his shop operates. He doesn't think anything should be done differently and he had no problem taking my money for diagnostics that were clearly not necessary for the stated problem. Len's will never repair another vehicle that I own. I will recommend that anyone wanting to visit a good, honest shop find someplace else. 2/9/17 Update based on Kyle's response: I did speak with Kyle when I came back to get my car. He was "nice" but didn't seem to really care that I was unhappy. He has written all of the "right" things in his response to my review, but the reality is that he still is perfectly comfortable with how this business runs and the amount they charge customers. After picking up my car from Len's I took it to another local repair shop. I asked them to replace the water pump, belt, and thermostat. They asked how I knew those needed to be replaced. I told them that I had been told by Len's that those repairs needed to be done. They said they would check and make sure that all of those things needed to be done before they actually started the work. At no cost to me they checked my vehicle and found that those repairs did need to be done. They gave me a quote that was fully $500 less than the repair costs that Len's quoted me. The work was completed in the time they promised and in total I could have saved almost $700 if I hadn't paid the "diagnostic fee" to Len's. I have since asked other local shops how they handle diagnostic costs. Some said that they charge a fee, but then that fee is applied to the cost of the repairs. Others indicated that doing the diagnostics is something they do and don't add fees for that. All in all I find that Len's practices and pricing are unacceptable.

I have been taking my cars to Lens for over 15 years. I am sad that I will no longer be able to rely on them for service. I took my car in this morning because it was running hot. No other complaints....running hot. Like other reviewers I was told there would be a diagnostic fee. In the five hours they had my car they took the time at my expense to check the power steering, alignment, shocks, spark plugs, air filter, fuel injection, belt, front brakes, rear brakes, tires, lights, muffler, battery, PCV, and finally my cooling system. All that "diagnostic" work to determine that the water pump is leaking. I received a five page report detailing all of the systems that they reviewed to determine that the water pump is leaking. And then they quoted an astronomical rate to replace the water pump, belt, and thermostat. It is really shameful for any shop to put any vehicle through this sort of costly review when the problem is fairly straightforward. They are trying to scare customers into getting more repairs than are immediately needed. I spoke with the owner when I came to get my vehicle. He is perfectly comfortable with how his shop operates. He doesn't think anything should be done differently and he had no problem taking my money for diagnostics that were clearly not necessary for the stated problem. Len's will never repair another vehicle that I own. I will recommend that anyone wanting to visit a good, honest shop find someplace else. 2/9/17 Update based on Kyle's response: I did speak with Kyle when I came back to get my car. He was "nice" but didn't seem to really care that I was unhappy. He has written all of the "right" things in his response to my review, but the reality is that he still is perfectly comfortable with how this business runs and the amount they charge customers. After picking up my car from Len's I took it to another local repair shop. I asked them to replace the water pump, belt, and thermostat. They asked how I knew those needed to be replaced. I told them that I had been told by Len's that those repairs needed to be done. They said they would check and make sure that all of those things needed to be done before they actually started the work. At no cost to me they checked my vehicle and found that those repairs did need to be done. They gave me a quote that was fully $500 less than the repair costs that Len's quoted me. The work was completed in the time they promised and in total I could have saved almost $700 if I hadn't paid the "diagnostic fee" to Len's. I have since asked other local shops how they handle diagnostic costs. Some said that they charge a fee, but then that fee is applied to the cost of the repairs. Others indicated that doing the diagnostics is something they do and don't add fees for that. All in all I find that Len's practices and pricing are unacceptable.

Sent in a car for inspection. They were very thorough and gave excellent feed back. I would use them again.

Sent in a car for inspection. They were very thorough and gave excellent feed back. I would use them again.

As usual I received excellent service at Len's. I notice I have some work needed on the air conditioning which I will have taken care of before the heat hits. They have been my service garage for years and have never let me down. So I guess they're stuck with me. Mrs. Banner

Completely overpriced and dishonest.

I absolutely do not recommend Len's Automotive. I had my car towed to Len's, pretty certain I needed a new starter. Once they received my car they call and told me that they would need to run a $200 diagnostics test, making it seem like it was not optional. They called me the next morning and told me that it would be $900 and that my brakes were a major concern and estimated an additional $1000 for my brakes. I asked them about the price of the starter and they said it would be $350 for the actual part and the rest would be labor, the diagnostic test, shop supplies, and tax. After calling around, I found out that this is one of the only shops that does not wave the diagnostics costs, if you get it fixed there. So basically, I was stuck since my car was already there. Other places quoted my $270 less, but because my car was already there and they had already run the diagnostics test, I wouldn't have saved money moving it, because of the cost of the tow. After telling my friend about the situation, he called and Chris at Len's told him that if I had refused the diagnostics test at the beginning, then they would have had to figure out what was wrong with my car anyways, but because they already did the work, the could not wave the $200 for diagnostics. Being a woman, I feel like I was extremely taken advantage of by this business. My friend even called a mechanic that he goes to and he estimated $295 for a brand new starter AND labor (before taxes). When I picked up my car and paid, I looked at the invoice for the labor and they were unable to answer my question of how many hours they spent on my car. I will never return to Len's and would highly discourage others from taking their cars there.

Len's has been our choice for auto service for over 35 years.

Courteous, answered my questions clearly.

Excellent and professional, as usual.

I have used Len's since we moved to the PNW almost 19 years ago. We originally lived in Bellevue, but even after we moved to Seattle 10 years ago I continue to use Len's. The service is excellent and the staff is very friendly. They are thorough and their pricing is extremely competitive. I couldn't possibly give a company a higher recommendation.Jess L.Seattle

For 40 years they have provided excellent friendly service . Highly recommend Len's . Chuck Kimbrough

For 40 years they have provided excellent friendly service . Highly recommend Len's .Chuck Kimbrough

My experience with Len's is always topnotch. From placing my service order, having them explain why I needwhat I need for my car, working with me to prioritize what needs done first, to checkout, the service is excellent.Professional, courteous, timely and convenient. I always feel confident that the job will done right, and that they value me as a customer.Bravo!

Couldn't speak more highly of Lens Auto! Took our car to Lens when it was making a sound and the guys were incredible friendly, professional and helpful. Not only did they get us in right away, they called a rental car for me so I could get to work which gave me a great price! They gave us an estimate upfront and my husband called three other shops to get quotes and Lens was the same or better price estimate! Then when they finished the work our total cost came in less than their estimate, unheard of at auto shops! Additionally - we got a call from them three days after picking up our car to see how it was running AND to let us know to look for a check in the mail because they realized they overcharged us $20 that they shouldn't have, amanzig! Would have been so easy to keep the $20 and we would never know. Honest, trustworthy place!

Good job, Thank YouDale McLellan

I trust the guys at Len's. They always do good work and are honest.

Excellent as always.

Excellent as always.

Problem taken care of.

Terrific as always. They worked on my BMWs, as well as my GM cars since 1991.

Thank you for being honest with me and for your evaluation which concluded all that was wrong with my truck that made the engine light come on was a loose gas cap. I sincerely appreciate your help.

Excellent service, very polite front desk people. Honest advice when telling me what needed to be done to my car. Would highly recommend this shop to anyone!

Great job! Always professional. Explain everything well (especially for someone who doesn't really understand the engineering of a car that well.) We appreciate feeling confident knowing you will address the issues and help us understand what the priorities are if we have to wait on some services. And didn't realize how bad the breaks were until I was driving with the new ones. I swear they are so much smoother than any before!

Len's Automotive is simply the best mechanic shop around. I have been using Len's for over 10 years (based on a referral from a friend) and completely trust them with my cars. When they say something needs to be done it actually needs to be done - you will not be oversold. As an example, when I first started using them I came with a list of 14 items the dealership had told me should be done, they evaluated and determined that only 2 on the list really needed to be done. I have referred numerous friends and co-workers to them.

Good job. There were unexpected repairs needed but they gave me a discount.

Len's Automotive has worked on my Honda for several years and I am looking forward to taking my new Subaru to them. They are excellent.

Good service; friendly staff.

Good job.

OUR FAMILY HAS BEEN CUSTOMERS OF LEN"S FOR OVER 25 YEARS......WE LOVE LEN"S !!! ....AND WE RECEIVE A AAA DISCOUNT !

Excellent service, I never worry whether or not I'm getting ripped off because they are very trustworthy

As always, we are pleased with the service we are getting. Kyle and Brian take good care of us. JH Bellevue WA

As always, we are pleased with the service we are getting. Kyle and Brian take good care of us.JH Bellevue WA

Excellent work, great communicators, always kind and considerate.

Excellent as usual

Great company. They do a great job. I hve been their customer for years

I love Len's Automotive. They are always friendly, informative, and honest about what needs to be done. Their prices are reasonable and competitive (I've compared them to other auto shops). They work within my budget so that I can keep my car maintained throughout the year. Give them a try!