Our Reviews

As always, we are pleased with the service we are getting. Kyle and Brian take good care of us. JH Bellevue WA

As always, we are pleased with the service we are getting. Kyle and Brian take good care of us.JH Bellevue WA

Excellent work, great communicators, always kind and considerate.

Took advantage of my college-aged daughter. My daughter's older vehicle broke down and AAA towed her to this shop. Two days later they said she needed a new Mass Airflow Sensor and it was going to cost over $500. This part is under $100, and easy to replace. We called a friend who is good with cars to help and took it home. They charged $165 for labor for what turned out to be a 5 minute diagnostic (most places charge $80-100). My friend only had to CLEAN this part-not replace it-and it was magically fixed. They also said she might need a new catalytic converter which was BS. We will be filing a complaint with AAA as well.

Excellent as usual

Great company. They do a great job. I hve been their customer for years

Great company. They do a great job. I hve been their customer for years

I love Len's Automotive. They are always friendly, informative, and honest about what needs to be done. Their prices are reasonable and competitive (I've compared them to other auto shops). They work within my budget so that I can keep my car maintained throughout the year. Give them a try!

As always, I am pleased with the service and the staff when I have my car worked on, ReLLY APPRECIate your shuttle service also. Clara Ferrell.

Appreciated that my car repair was completed one day after I went in with my problem. Len's fit me into the busy schedule as a courtesy based on my years using Len's to maintain my cars.

Honest mechanics.

This is by far the best auto shop you could hope for. They are honest, professional, and reasonably priced. They answer your questions without making you feel stupid, they make recommendations and then help you prioritize the work so you can stay within your budget, they finish the work on time, they treat you like family - I could go on and on. My family has used Len's since the late 60's and I'm 57 and have used them since I first started driving. The bottom line is that as long as there's a Len's, they will have me as their customer!

Excellent and reliable service.

Everyone there is so friendlhy and willing to answer your questions.

Every technician takes the time to get to know you and your vehicle. They are friendly and thorough, but do not push additional services on you. But they will let you know what needs to be done, and leave it to the customer to decide.

Great honest poeple. Nice to take your car in to a place that does not take advantage of you because your a women. If anything needs to be done they let you know if it should be done now or you have the choice to wait.Highly recommend Lens for all your car needs.B

My experiences at Len's Automotive began in the latish '80s and I still call them for help. What would I say about them? From Len--the original owner, to his son Ken--the current owner; ... from Steve--Len's original righthand man and service manager, to Bob--Ken's righthand man and service manager ... and the other service writers over the years, and, well, actually ... decades. All the mechanics, too, we just never saw them. What in the world would I say?They did all the 'normal' work--lube, oil, filter changes; pre-emissions testing work, general tune-ups, etc.Len's always gave my cars a good once over and let me know when something would be needing work and in what sort of time frame. They advised me of pending tire problems, potential brake issues ... whatever, you name it. They always maintained extensive, accurate records that we could all rely on for questions. Len/Ken and their crews were on top of everything.They pre-inspected used vehicles for me, when it was agreeable to the sellers.They never once failed to stand by their work 100% plus and always backed me to the hilt and beyond.On one occasion I was not able to physically retrieve my vehicle and Bob, himself, took my truck to the next shop on its journey.A now, long gone, neighboring automotive body shop, was demanding payment-in-full for some extremely shoddy and completely unacceptable work on my car. Ken actually guided me in exactly what to say to that facility manager and allowed me to use his name; which was what it took, in the end, for that place to zero their balance.One summer in Williams, Arizona I was having a great deal of difficulty trying to get my car off of the lift, in the Texaco station. I had left the car filling with gas and returned to find it had been moved onto the lift(!?!) and "in emergency need of four new tires", according to the manager! He would not lower my car unless I allowed him to replace my tires, which were relatively new!!! Needless to say, I called Len's and let the then service writer (who at one time had worked in a tire factory) speak to that manager. My car was down that lift so fast, they refused payment for the fuel and the manager hid in the bathroom for over 20 minutes--he had seen me coming towards him with my camera. Note: Driving up to this station I was wondering, why?, in the middle-of-nowhere did they have about a dozen rolling tire racks full of still wrapped tires. Live and learn right?I could go on, as nauseum, about everything that Len, his son and employees have done for me.All things considered, probably the most important thing for me has been their absolute honesty. That may sound odd these days, because in general, business practices overall have improved greatly. Thanks, in great part to social media and better communications all around. Back in the '80s it was not necessarily the norm for a woman to be able to take her vehicle to every automotive shop around and be treated as well as I was back then, by Len's Automotive. Len's Automotive has been a leader in the field of customer relations and a real shining star, a beacon light for women everywhere.Thanks, Guys!

My husband and I have utilized Lens Automotive expertise for many years and have never regretted our continued trust in them. Professional, experienced, knowledgeable, courteous, dependable! Always ready to make outside recommendations if nescessary. Thank you Lens Automotive.

Great experience all around! Bryan took down my concerns and emailed me a quote within a couple of hours. My car was done fast and works much better than I thought it would. Heather was great in sitting us home and a young man picked us up and took us to our car. Was very nice experience

We have been using Len's Automotive as our sole auto care provider for over 35 years. It's been our experience that the staff are always professional and kind, and the service top notch. No matter the kind of service we've needed Len's has been able to take care of it. We will continue to use them for our automotive maintenance needs.

I recently purchased a heavily modified 10yr old off-road jeep. I was told it was in good shape by the used car dealer, but you know how that goes. After reading every review of every qualified mechanic in the area, I settled on Len's. After a quick round of e-mails, I had a quote and an appointment. Their service writer was most excellent to work with, the shuttle driver seemed to enjoy navigating rush hour traffic through school zones (even with my bad directions) and their excellent work on my rock hopper came in under the quoted cost and provided me a great starting map to my crazily customized vehicle that left me more than satisfied.Thanks to Len's, I had the confidence to take her off-roading in Walker Valley with no fear, other than the obvious stuff ;)I've mapped out the next year or two of work I want done, and it will all be done by Len's. See y'all soon.

My experiences at Len's Automotive began in the latish '80s and I still call them for help. What would I say about them? From Len--the original owner, to his son Ken--the current owner; ... from Steve--Len's original righthand man and …More

I recently purchased a heavily modified 10yr old off-road jeep. I was told it was in good shape by the used car dealer, but you know how that goes. After reading every review of every qualified mechanic in the area, I settled on Len's. …More

Great honest poeple. Nice to take your car in to a place that does not take advantage of you because your a women. If anything needs to be done they let you know if it should be done now or you have the choice to wait. …More

This is by far the best auto shop you could hope for. They are honest, professional, and reasonably priced. They answer your questions without making you feel stupid, they make recommendations and then help you prioritize the work so you …More

Great communication, great service.

A PERFECT AUTO SERVICE EXPERIENCE! EVERYONE DID EVERYTHING HE COULD TO HELP ME.