Our Reviews


Average User Rating

4.60 / 5

Rating Breakdown

5
1011
4
40
3
6
2
9
1
52

Ron O
Oct 9, 2015
8 years ago
What a great shop! Easy to make appointment, reminders sent, and appreciated, they were ready to work on car, and provided transportation to my office and back. Quickly found the problem, and completed repair under budget. How often does that happen? Len's has earned my business.Ron

Cheryl C
Oct 9, 2015
8 years ago
Excellent service, car is 12 years old and hope to drive it for 20 more years with good service from Lens.

Anonymous
Oct 8, 2015
8 years ago
The folks at Len's Auto are consistently friendly, helpful, trustworthy, and help educate the customers. I am a loyal customer for all of those reasons.

Oct 6, 2015
8 years ago
My friend recommended Lens to me and I am so glad I used them! They did not stop until they fixed my oil leak and all the while giving me GREAT customer service! I highly recommend them!

Bill L
Oct 1, 2015
8 years ago
Another great experience at Len's Automotive. We've been going there for over 36 years and continue to be able to trust them with all of our auto care needs.

Dave W
Oct 1, 2015
8 years ago
Len's has provided services of all four of my cars over the last 15 years. They are great!

Anonymous
Sep 28, 2015
8 years ago
Len's Automotive fit me in the next day for an urgent repair and talked me through whether or not I needed a tow truck. They were fabulous!

George D
Sep 26, 2015
8 years ago
Great helpful service always!

Dot F
Sep 26, 2015
8 years ago
Always great service and glad that a shuttle service has been started.

Jay M
Sep 26, 2015
8 years ago
It was very good like the last 25 years.

Jay D
Sep 26, 2015
8 years ago
Len's received and completed a 4-wheel brake job in record time (6 hours) at a reasonable cost, delivering the vehicle before close of business, same day! Outstanding service I have enjoyed for over 20 years,Jay K. Davis, Bellevue, WA

Norton C
Sep 25, 2015
8 years ago
Albert was friendly and helpful in discussing the issues regarding my car repair. The work was done on schedule which is important to me. The communication was excellent in discussing what needed to be done this time and then on a subsequent trip.

J.H. H
Sep 24, 2015
8 years ago
Both my wife and I always feel comfortable dealing with Kyle and the other young man, forgot his name, when we come to see you.The fact that Kyle remembers my name is amazing. Thank you.

Jil S
Sep 24, 2015
8 years ago
My experience with Len's was great through the all process of having vehicle towed in Monday evening & getting a call the next day with the determination of problem caused by Jiffy Lube. Bryan - was the best service advisor in this situation.

Jennifer M
Sep 22, 2015
8 years ago
Professional, courteous, honest service. I will defenitely continue using Len's for our vehicle maintenance and repairs. I highly recommend them!

Clara F
Sep 19, 2015
8 years ago
Thank you for fixing my problem, you worked through several possibilities until you found that the ignition switch was the problem, and you listened when when I described the problem I was having and worked with me until solved. The car is now starting like it should and with the new ignition switch the car is running better than when the problem started. Thank you for listening to me and working to correct. Clara Ferrell

Pricilla J
Sep 12, 2015
8 years ago
I've been with Len's for many years and they have always been a standout in my experience with other repair shops. Since I'm 74 and have moved around a lot, I have a lot of bad experiences or mediocre ones to compare with Len's. They are absolutely the best!

Anonymous
Sep 10, 2015
8 years ago
Did exactly what I asked, on time and wants to follow up on future service required. Albert provided excellent communication.

Michael D
Sep 4, 2015
8 years ago
Excellent service. I trust them completely.

Britt C
Sep 3, 2015
8 years ago
Excellent service as usual! I highly recommend Len's and there commitment to serving all auto maintenance needs.

Anonymous
Sep 2, 2015
8 years ago
Customer service at Lens is second to none,they do an outstanding job at a fair price.

Ernie V
Sep 1, 2015
8 years ago
Great service. Very good communication and quick turn around. Very reasonable cost for a vehicle inspection.

Ernie V
Sep 1, 2015
8 years ago
Great service. Very good communication and quick turn around. Very reasonable cost for a vehicle inspection.

Akio M
Aug 29, 2015
8 years ago
they did a work as timely manner and estimation was pretty accurate.Also tried expenses lower as possible.

Randy S
Aug 27, 2015
8 years ago
I had two warning lights for which Len's did repair work. They took great care, apparently, to avoid stripping the threads of a couple of sensors, saving me $800 for a new manifold that would have been required.When I picked up the vehicle, the VSC warning light reillumnated very soon. Kyle reset this condition, but it recurred almost immediately. I made an appointment to have the condition examined first thing the next morning, and when it was fixed after about 20 mins., Bryan told me that some memory had to be reset. This was the only disappointing thing about this whole situation: I felt that this problem should have been detected by the technician before I got the vehicle. This cost me little, nothing for the second visit, but it was an inconvenience I shouldn't have had to experience.

Pam W
Aug 27, 2015
8 years ago
We love having Len's work on our cars. They have been doing work for us since 1975

W G
Aug 26, 2015
8 years ago
Friendly, efficient, honest, fair. Communicates well at all necessary steps.I have five- cars/ suv/van and have been a customer since 1977.William Grimes, MD, MS

Aug 25, 2015
8 years ago
It saddens me to write a negative review for Lens Automotive. All my previous yelp reviews and positive as I feel a good job needs to be recognized. In this case, I was taken advantage of and in hoping it doesn't happen to anyone else. Last week my car was overheating and in a pinch I dropped my car off at the shop. It came highly recommended by my dad who has had his cars services there as well. (I should have stuck with my regular service shop The Price Brothers Garage in totem lake) After a look they came to the conclusion that it was my Radiator and hose among a few other things. They serviced the car and when they told me the price I was shocked but figured I trusted them and said ok. I felt uneasy about the amount all weekend and decided to call around to two other places To get a second opinion on the price. The two other shops would have charged me almost HALF of what this place charged me. When I looked at my receipt they charged me for things I didn't even authorize. $50 for a headlight change?! I had a headlight in my trunk that I purchased for $12 on my own that my husband was going to install for me- I just haven't had a chance yet. Bottom line is they took advantage of me. I gave them 1 stars because they do know what they're doing but have no morals or ethics. Maybe it's easy for them to do in Bellevue. Go here if you want to be ripped off. I won't be back and I will make sure my friends and family avoid this place in the future.

Jessica Q.
Aug 25, 2015
8 years ago
It saddens me to write a negative review for Lens Automotive. All my previous yelp reviews and positive as I feel a good job needs to be recognized. In this case, I was taken advantage of and in hoping it doesn't happen to anyone else. Last week my car was overheating and in a pinch I dropped my car off at the shop. It came highly recommended by my dad who has had his cars services there as well. (I should have stuck with my regular service shop The Price Brothers Garage in totem lake) After a look they came to the conclusion that it was my Radiator and hose among a few other things. They serviced the car and when they told me the price I was shocked but figured I trusted them and said ok. I felt uneasy about the amount all weekend and decided to call around to two other places To get a second opinion on the price. The two other shops would have charged me almost HALF of what this place charged me. When I looked at my receipt they charged me for things I didn't even authorize. $50 for a headlight change?! I had a headlight in my trunk that I purchased for $12 on my own that my husband was going to install for me- I just haven't had a chance yet. Bottom line is they took advantage of me. I gave them 1 stars because they do know what they're doing but have no morals or ethics. Maybe it's easy for them to do in Bellevue. Go here if you want to be ripped off. I won't be back and I will make sure my friends and family avoid this place in the future.

Aug 25, 2015
8 years ago
It saddens me to write a negative review for Lens Automotive. All my previous yelp reviews and positive as I feel a good job needs to be recognized. In this case, I was taken advantage of and in hoping it doesn't happen to anyone else. Last week my car was overheating and in a pinch I dropped my car off at the shop. It came highly recommended by my dad who has had his cars services there as well. (I should have stuck with my regular service shop The Price Brothers Garage in totem lake) After a look they came to the conclusion that it was my Radiator and hose among a few other things. They serviced the car and when they told me the price I was shocked but figured I trusted them and said ok. I felt uneasy about the amount all weekend and decided to call around to two other places To get a second opinion on the price. The two other shops would have charged me almost HALF of what this place charged me. When I looked at my receipt they charged me for things I didn't even authorize. $50 for a headlight change?! I had a headlight in my trunk that I purchased for $12 on my own that my husband was going to install for me- I just haven't had a chance yet. Bottom line is they took advantage of me. I gave them 1 stars because they do know what they're doing but have no morals or ethics. Maybe it's easy for them to do in Bellevue. Go here if you want to be ripped off. I won't be back and I will make sure my friends and family avoid this place in the future.