Our Reviews

Having recently acquired a classic VW Beetle, I do most of the work myself, but was willing to pay a professional to do some of the tedious work like replacing window seals and lubing the front end. The Wagon Shop in Kirkland had good reviews, so I called the number on their website and made an appointment. Oddly the shop at the other end of the line was Len's, I was told the Wagon Shop had closed and Len's took their customers. The next week I took the car in, with a list of things I wanted done. Initially I was told they would not be able to do about 1/2 of it, but the rest they could do. One of the requests was to replace leaky window seals. It was disappointing to drive by the shop for the first week and see the car sitting out in the weather (leaking) unmoved. After a week I talked to them on the phone. Apparently they thought they COULD do everything on the list, which seemed like good news. Another week went by - and I was getting concerned. They said the car needed a new clutch (it seemed fine to me) and a list of other expensive things not on the list I had asked them to do. I stupidly agreed. Finally after a total of FIVE weeks, I got the car back. They charged me for parts that were not on the vehicle, work that was not agreed to (some of it I told them NOT to do), and about half of what I wanted done had not been completed. They did find lots of OTHER things that they wanted to do though. What had been done was sloppy - the transmission was only 1/2 filled causing hard shifting, dirty hand marks were on the interior near where they had worked, trim installed was bent, and most unforgivable there were multiple tool marks in nearly new paint. Upon getting home, I discovered that a handful of parts were missing from the car. The passenger door panel fell off about a week later. The window winder had been reinstalled missing a part, and the spring stuck out the door panel. A good example of the interactions was when I was told the car needed an oil change. I had done it myself a week before dropping the car off, so this was not the case. In all I received three separate reasons for needing an oil change, none of them true. They couldn't figure out how to install a knob, so I told them how to do it. $200+ later, the knob is not on straight. This is the sloppiest work I have ever seen, and at a price and time premium, I will take my cars elsewhere.

Having recently acquired a classic VW Beetle, I do most of the work myself, but was willing to pay a professional to do some of the tedious work like replacing window seals and lubing the front end.  The Wagon Shop in Kirkland had good reviews, so I called the number on their website and made an appointment. Oddly the shop at the other end of the line was Len's, I was told the Wagon Shop had closed and Len's took their customers. The next week I took the car in, with a list of things I wanted done.  Initially I was told they would not be able to do about  1/2 of it, but the rest they could do.  One of the requests was to replace leaky window seals.  It was disappointing to drive by the shop for the first week and see the car sitting out in the weather (leaking) unmoved.  After a week I talked to them on the phone.  Apparently they thought they COULD do everything on the list, which seemed like good news.  Another week went by - and I was getting concerned. They said the car needed a new clutch (it seemed fine to me) and a list of other expensive things not on the list I had asked them to do.  I stupidly agreed. Finally after a total of FIVE weeks, I got the car back.  They charged me for parts that were not on the vehicle, work that was not agreed to (some of it I told them NOT to do), and about half of what I wanted done had not been completed.  They did find lots of OTHER things that they wanted to do though.  What had been done was sloppy - the transmission was only  1/2 filled causing hard shifting, dirty hand marks were on the interior near where they had worked, trim installed was bent, and most unforgivable there were multiple tool marks in nearly new paint.  Upon getting home, I discovered that a handful of parts were missing from the car.  The passenger door panel fell off about a week later.  The window winder had been reinstalled missing a part, and the spring stuck out the door panel.  A good example of the interactions was when I was told the car needed an oil change.  I had done it myself a week before dropping the car off, so this was not the case.  In all I received three separate reasons for needing an oil change, none of them true. They couldn't figure out how to install a knob, so I told them how to do it.  $200+ later, the knob is not on straight. This is the sloppiest work I have ever seen, and at a price and time premium, I will take my cars elsewhere.

This was my first time using this shop. I called in the morning and was able to get an appointment right away. I was in and out in a short time. Good, fast work along with good communication.

Brought my 1995 Nissan 240 in for an oil change and then was told that 3 belts need to be replaced. Paid about $250 total. Immediately after I got the car back, the car made loud noise whenever I turned the steering wheel or pressed the accelerator. I waited for a few weeks and brought my car back on 10/18/2011. Bob took a look and told me that the power steering pump is broken and needs to be replaced. It will cost about $400. I asked him if he is sure that this is the cause of the noise, he said he was 95% sure. Then I asked him how was the power steering pump broken. He said when they replaced the belt, it could affect the pump because they need to take out the old belt and then put the new one thing. Then I said it sounded like you guys broke it during the process of replacing the belt. Then he insisted that it was not their fault and blamed that my car was old. Then I asked him what if I let them replace the pump, then the noise still remains. He said he would not charge me and would put the new pump back in. At this point, he also started saying that he was actually not sure if the pump is the cause of the noise. So I confronted him because 1 minute ago he just said he was 95% sure that it was the problem and now he changed. Bob was apparently shocked by this question and became angry. He said he would write down on the note that he is 98% sure. At that point, I already know that I have been cheated on. I said that I had very bad experience with other places and came here because of the good recommendation on Angie's list, but only found this place is no different. Then Bob said that he was not surprised that I had bad experience at other places. Then I told him that I want my car back. There were a couple of reasons why I believe that they were lying about breaking my car 1. The car didn't have any noise before. 2. Bob, in his own word, admitted that replacing the belt might affect the pump. My interpretation of this is that replacing the belt can break the pump. 3. He kept changing his story on whether replacing the pump would fix the problem. Initially he was quite confident, but then when I asked him what if it doesn't fix it, he changed to be less sure. I would never go back and highly dis-recommend Len's automotive to anyone I know.

Brought my 1995 Nissan 240 in for an oil change and then was told that 3 belts need to be replaced. Paid about $250 total. Immediately after I got the car back, the car made loud noise whenever I turned the steering wheel or pressed the accelerator. I waited for a few weeks and brought my car back on 10/18/2011. Bob took a look and told me that the power steering pump is broken and needs to be replaced. It will cost about $400. I asked him if he is sure that this is the cause of the noise, he said he was 95% sure. Then I asked him how was the power steering pump broken. He said when they replaced the belt, it could affect the pump because they need to take out the old belt and then put the new one thing. Then I said it sounded like you guys broke it during the process of replacing the belt. Then he insisted that it was not their fault and blamed that my car was old. Then I asked him what if I let them replace the pump, then the noise still remains. He said he would not charge me and would put the new pump back in. At this point, he also started saying that he was actually not sure if the pump is the cause of the noise. So I confronted him because 1  minute ago  he just said he was 95% sure that it was the problem and now he changed. Bob was apparently shocked by this question and became angry. He said he would write down on the note that he is 98% sure. At that point, I already know that I have been cheated on. I said that I had very bad experience with other places and came here because of the good recommendation on Angie's list, but only found this place is no different. Then Bob said that he was not surprised that I had bad experience at other places. Then I told him that I want my car back. There were a couple of reasons why I believe that they were lying about breaking my car 1. The car didn't have any noise before. 2. Bob, in his own word, admitted that replacing the belt might affect the pump. My interpretation of this is that replacing the belt can break the pump. 3. He kept changing his story on whether replacing the pump would fix the problem. Initially he was quite confident, but then when I asked him what if it doesn't fix it, he changed to be less sure. I would never go back and highly dis-recommend Len's automotive to anyone I know.

My Dad started seeing Len when he was a mechanic at the Crossroads Enco station at the corner where Bartells is now.. When I cant fix it myself I take it to them they have always been a honest shop and I have been for the most part happy with my experience there they are proffesional courtes etc..

This is the best Auto shop I have ever been to. I have been bringing my cars to Len's for 10 years and they have ALWAYS done an amazing job and the pricing is very realistic. They have the best customer service and are very friendly. I would recommend ANYONE to this shop because I trust their work and customer satisfaction, I drive 30 mins to get to them and its well worth it, I have never been disappointed!!!

This is the best Auto shop I have ever been to. I have been bringing my cars to Len's for 10 years and they have ALWAYS done an amazing job and the pricing is very realistic. They have the best customer service and are very friendly. I would recommend ANYONE to this shop because I trust their work and customer satisfaction, I drive 30 mins to get to them and its well worth it, I have never been disappointed!!!

This is the best Auto shop I have ever been to.  I have been bringing my cars to Len's for 10 years and they have ALWAYS done an amazing job and the pricing is very realistic.  They have the best customer service and are very friendly.  I would recommend ANYONE to this shop because I trust their work and customer satisfaction, I drive 30 mins to get to them and its well worth it, I have never been disappointed!!!

This is the best Auto shop I have ever been to.  I have been bringing my cars to Len's for 10 years and they have ALWAYS done an amazing job and the pricing is very realistic.  They have the best customer service and are very friendly.  I would recommend ANYONE to this shop because I trust their work and customer satisfaction, I drive 30 mins to get to them and its well worth it, I have never been disappointed!!!

I had my car towed here, on the advice of the tow driver. I had some work done here and when I picked up my car, the person who did the work wasn't really able to explain what he did (as opposed to other options). I also had another issue with my car and he was supposed to order a part and call me to bring the car back in to address the second issue. He never called me again. My car also reaked of gasoline for about two weeks. At first I thought something was wrong, but then I realized it probably came from being parked in their shop for over a week. The smell eventually went away but I had to drive around in the winter for two weeks with my windows open to air it out. I've had great service at the Honda dealership where I bought the car and I'll go back there in the future. I didn't find this place to be any cheaper than the dealer parts/labor costs I usually pay. I think the tow truck driver got a kickback for bringing people here.

I had my car towed here, on the advice of the tow driver. I had some work done here and when I picked up my car, the person who did the work wasn't really able to explain what he did (as opposed to other options). I also had another issue with my car and he was supposed to order a part and call me to bring the car back in to address the second issue. He never called me again. My car also reaked of gasoline for about two weeks. At first I thought something was wrong, but then I realized it probably came from being parked in their shop for over a week. The smell eventually went away but I had to drive around in the winter for two weeks with my windows open to air it out. I've had great service at the Honda dealership where I bought the car and I'll go back there in the future. I didn't find this place to be any cheaper than the dealer parts/labor costs I usually pay. I think the tow truck driver got a kickback for bringing people here.

My '98 Toyota 4Runner has seen better days, but at 210,000 miles it needs to see several more. I did some research and called three different repair shops on a Saturday evening, leaving messages to return my call. Len's called me back first thing Monday morning - I didn't hear from the other two. I told them I knew I had a dead battery but that I also might need to have the starter contacts cleaned, or that it might need a remanufactured starter. I didn't want to sink a lot of money into the car, although it's been a great car all these years, but I did want to get it running with minimal out-of-pocket expense. They said to bring it in and they would call me before doing anything to it. I had it towed in that evening (luckily I have towing as part of my insurance) and they called me promptly the next morning. All I needed was a battery!! Whoo-hoo! I asked what else I could do to be a good owner and keep it running a few more years. He said a tune up would be something he would do it if were his car (it had been at least 5 years) and the transmission fluid was getting really dark. I really appreciated that I was the one leading the conversation, not them selling everything they could think of, especially since I am a woman. I am so happy with the prompt and friendly service and that they didn't try to upsell me even though I've let maintenance on my 4Runner slip the last several years. I also got a thumbs up from the tow truck driver when I told him where to take it! He used to be a mechanic and told me I couldn't have picked a better place to take my car. I will definitely go back again, and again, and again. Side note: I found out that they work on MINI Coopers. Usually just "import automotive shops" or BWM/MINI dealers work on them.

My '98 Toyota 4Runner has seen better days, but at 210,000 miles it needs to see several more. I did some research and called three different repair shops on a Saturday evening, leaving messages to return my call. Len's called me back first thing Monday morning - I didn't hear from the other two. I told them I knew I had a dead battery but that I also might need to have the starter contacts cleaned, or that it might need a remanufactured starter. I didn't want to sink a lot of money into the car, although it's been a great car all these years, but I did want to get it running with minimal out-of-pocket expense. They said to bring it in and they would call me before doing anything to it. I had it towed in that evening (luckily I have towing as part of my insurance) and they called me promptly the next morning. All I needed was a battery!! Whoo-hoo! I asked what else I could do to be a good owner and keep it running a few more years. He said a tune up would be something he would do it if were his car (it had been at least 5 years) and the transmission fluid was getting really dark. I really appreciated that I was the one leading the conversation, not them selling everything they could think of, especially since I am a woman. I am so happy with the prompt and friendly service and that they didn't try to upsell me even though I've let maintenance on my 4Runner slip the last several years. I also got a thumbs up from the tow truck driver when I told him where to take it! He used to be a mechanic and told me I couldn't have picked a better place to take my car. I will definitely go back again, and again, and again. Side note: I found out that they work on MINI Coopers. Usually just  "import automotive shops" or BWM/MINI dealers work on them.

Len's Automotive was awesome! My dad was really great with cars so I've never really had to go to a mechanic before. Now that I've moved two states away from home it's really comforting to know that there's a place that handles uniformed people like me with respect and professionalism. The starter in my car went out when I was leaving work the other day. I found Len's high on the AAA recommended list. I called them, was given an estimate over the phone, and Ken talked to me briefly about what the problem could be. I had AAA tow it over and was called back the next day by Bob at Len's. Long story short, not only did the cost come out to exactly what was originally estimated on the phone, they had it done a day earlier then originally thought. Bob and Ken were super nice and always made a point to tell me everything that was going on. All in all I was very pleased with every aspect of their service.

Len's Automotive was awesome! My dad was really great with cars so I've never really had to go to a mechanic before. Now that I've moved two states away from home it's really comforting to know that there's a place that handles uniformed people like me with respect and professionalism. The starter in my car went out when I was leaving work the other day. I found Len's high on the AAA recommended list. I called them, was given an estimate over the phone, and Ken talked to me briefly about what the problem could be. I had AAA tow it over and was called back the next day by Bob at Len's. Long story short, not only did the cost come out to exactly what was originally estimated on the phone, they had it done a day earlier then originally thought. Bob and Ken were super nice and always made a point to tell me everything that was going on. All in all I was very pleased with every aspect of their service.

I love Len's. I live in Seattle but I won't take my car anywhere else. They treat my sad, old 1989 Toyota Tercel the same as they would a 2008 model. They do good honest work and really friendly. I highly recommend them.

I love Len's.  I live in Seattle but I won't take my car anywhere else.  They treat my sad, old 1989 Toyota Tercel the same as they would a 2008 model.  They do good honest work and really friendly.  I highly recommend them.

As much as I hate to admit it, I am a total blonde when it comes to cars. I know how to fill 'er up, check the oil/fluid levels, change windshield wipers, and well, drive. That's why I NEED Len's. I have been going to Len's for years, first with my beloved 1990 Accord and now with Beverly, my '95 Accord. They are honest, timely, knowledgeable, and affordable. Unlike many other mechanics, they will not try to get you to do unnecessary work and will speak to you in a respectful, understandable manner. There is a reason that Len's is rated among the best of the best auto repair shops by AAA. I entrust the Bev to Len's until she putts her last putt, or at least as long as I remain within driving distance. Hey Len, any way I could convince you to move to Portland?

As much as I hate to admit it, I am a total blonde when it comes to cars. I know how to fill 'er up, check the oil/fluid levels, change windshield wipers, and well, drive. That's why I NEED Len's. I have been going to Len's for years, first with my beloved 1990 Accord and now with Beverly, my '95 Accord. They are honest, timely, knowledgeable, and affordable. Unlike many other mechanics, they will not try to get you to do unnecessary work and will speak to you in a respectful, understandable manner. There is a reason that Len's is rated among the best of the best auto repair shops by AAA. I entrust the Bev to Len's until she putts her last putt, or at least as long as I remain within driving distance. Hey Len, any way I could convince you to move to Portland?

As much as I hate to admit it, I am a total blonde when it comes to cars. I know how to fill 'er up, check the oil/fluid levels, change windshield wipers, and well, drive. That's why I NEED Len's. I have been going to Len's for years, first with my beloved 1990 Accord and now with Beverly, my '95 Accord. They are honest, timely, knowledgeable, and affordable. Unlike many other mechanics, they will not try to get you to do unnecessary work and will speak to you in a respectful, understandable manner. There is a reason that Len's is rated among the best of the best auto repair shops by AAA. I entrust the Bev to Len's until she putts her last putt, or at least as long as I remain within driving distance. Hey Len, any way I could convince you to move to Portland?

I learned of this repair shop from reviews at Consumer's Checkbook. They're also highly rated by AAA. For several years now they've done work on my car and motor home. I find them honest, reasonably priced, extremely helpful and always courteous. When I tell them I need to wait for work to be done they make a real effort to get my car finished and out soon. I highly recommend this shop that's been around for a long time, with qualified and experienced mechanics.

I have been taking both our family cars to Len's for over 10 years, and every single time I have had impeccable service. They help me evaluate the impact of the repairs they identify as needed so I can spread the expenses out, they explain carefully each of the issues they see, they tell me of the things I could do myself instead of them to save on cost, and they are extremely honest. I would go nowhere else after working with Len's Automotive.

First of all-I towed my car through my insurance company. And of course the sound that the starter made was part of it-I thought it was because of the broken knock sensor. When I called and spoke with Kyle he showed no concern and did not offer to check it out. Your answer to my review is un-true. And I hope when people seek you out they will be really careful in choosing your Business. I trusted you-you didn't trust me. What is done is done. Your an uncaring business to the safety of your customers.

I've had my 6 cars repaired at Len's since 1991. They have always done a great job, are reasonably priced and have done extras that have helped me out. If something was wrong, they have always bent over backwards to make it right.

Len's has been my automotive repair shop for over 5 years. They are fantastic and helpful. They never do more than you ask, nor do they gouge you for services and repairs. They do not do the "hard sell" and are upfront with costs and fees. They are professional and polite. They communicate in all forms and regularly. They have after hours drops and pick ups and they simply the best. I will go nowhere else.

Len's Automotive is the BEST place to take the car for maintenance & repairs. I have been taking all my car's to them since 2003. All technicians, mechanics & service managers are very friendly, knowledgeable & trustworthy. I highly recommend Len's Auto for anything related to the cars for any make & model.

I've been going to Len's ever since I was 16 and got my first car. Phenomenal service & staff. I only go to Len's & would highly recommend to anyone.

Len's always does a great job! They have incredible customer service. They explain what they have done, their recommendations and go above and beyond to make sure our cars are running well!

I have been taking my cars to Lens for over 15 years. I am sad that I will no longer be able to rely on them for service. I took my car in this morning because it was running hot. No other complaints....running hot. Like other reviewers I was told there would be a diagnostic fee. In the five hours they had my car they took the time at my expense to check the power steering, alignment, shocks, spark plugs, air filter, fuel injection, belt, front brakes, rear brakes, tires, lights, muffler, battery, PCV, and finally my cooling system. All that "diagnostic" work to determine that the water pump is leaking. I received a five page report detailing all of the systems that they reviewed to determine that the water pump is leaking. And then they quoted an astronomical rate to replace the water pump, belt, and thermostat. It is really shameful for any shop to put any vehicle through this sort of costly review when the problem is fairly straightforward. They are trying to scare customers into getting more repairs than are immediately needed. I spoke with the owner when I came to get my vehicle. He is perfectly comfortable with how his shop operates. He doesn't think anything should be done differently and he had no problem taking my money for diagnostics that were clearly not necessary for the stated problem. Len's will never repair another vehicle that I own. I will recommend that anyone wanting to visit a good, honest shop find someplace else. 2/9/17 Update based on Kyle's response: I did speak with Kyle when I came back to get my car. He was "nice" but didn't seem to really care that I was unhappy. He has written all of the "right" things in his response to my review, but the reality is that he still is perfectly comfortable with how this business runs and the amount they charge customers. After picking up my car from Len's I took it to another local repair shop. I asked them to replace the water pump, belt, and thermostat. They asked how I knew those needed to be replaced. I told them that I had been told by Len's that those repairs needed to be done. They said they would check and make sure that all of those things needed to be done before they actually started the work. At no cost to me they checked my vehicle and found that those repairs did need to be done. They gave me a quote that was fully $500 less than the repair costs that Len's quoted me. The work was completed in the time they promised and in total I could have saved almost $700 if I hadn't paid the "diagnostic fee" to Len's. I have since asked other local shops how they handle diagnostic costs. Some said that they charge a fee, but then that fee is applied to the cost of the repairs. Others indicated that doing the diagnostics is something they do and don't add fees for that. All in all I find that Len's practices and pricing are unacceptable.