Our Reviews
Rating Breakdown
5
1081
4
44
3
6
2
12
1
54
They were able to get me in on the same day to do a pre purchase inspection. It was more thorough than I was expecting and less expensive than anticipated. They were very friendly and happy to explain their findings. They ended up saving me a lot of money. I highly recommend.
Clarence Kwock
Sep 25, 2023
1 year ago
1 year ago
Service did not get done. Will go elsewhere for service.
Nice job Len’s
Brake problems were completely resolved. Pleasant customer serve staff.
Elvis Garcia
Sep 15, 2023
1 year ago
1 year ago
Drastically lower your prices. Stop nickel and diming.
I'm a returning customer for my 2015 Ford Explorer, and their services are beyond helpful. I may come back next time for my oil change or maintenance.
Great customer service. Good communication!
I’ve been impressed by their work for a number of years
Overpriced scam you out of your money. Mechanics do decent work though
Great customer service and communication! Salvaged my corroded battery hold downs which I really appreciate.ServicesGeneral repairs & maintenance, Oil change
I am the new owner of a used 1992 pickup, but the previous 2 owners had taken it to Len’s for the past 13 years, so thought that was good endorsement in itself and now I also back that recommendation. Their staff were prompt and friendly and service was fairly priced. I even had to drop it off early and they happened to be there early so they had me come in and discussed the work to be done and being an older truck helped me decide what needed to be done and what could wait. No pressure and listened to my description of the issues and gave good options. Turn around time was also honest and clear upfront and they met that timeline with time to spare. Highly satisfied, I have to travel a bit to get there, but it is well worth it.
Our grandson says the car drives much better.ServicesWheel alignment, Brake service & repair
Always helpful, always pleasant, always honest! And they do great work, tooServicesTransmission, Oil change
I've been taking my work van to Len's for close to 20 years. Through a new fuel pump, new front end bushings, new engine manifold and a recent service on the fuel system, Len's has kept my money maker on the road and ready for service. Thanks Len's!
Lens came through again! I’ve been going to Lens for about 5 years now and they have been batting a 1000. Keep up the good work guys!
Len's automotive is a wonderful local family owned business that is in business for a very long time. They are very thorough and competent. I would highly recommend them
They are scammers, do not trust these mechanics.they let me down.Pay 465.24 for nothing. They say they have been around for 55 years but have no new car experience. I brought you a 2016 Chevy Malibu ECO because the car was losing power from one moment to the next and they checked it and had it for several days and they did not find the problem. I showed them that this car has 2 batteries and they told me that they had never seen this type of car before. I also took him to repair the air conditioning and they couldn't because they needed a special tool that they didn't have and they wanted to charge me 2000 dollars and in 1 day I found what the problem was and repaired it, it was only changing the doors of the fans and I only had to remove the glove box on the passenger side and some moldings and that's it. The power loss, I also repaired it, what I needed was to change the secondary battery that is in the trunk and clean a connection that is under the battery. They sent me a message telling me that if I had a problem they would help me, I told them that the car lost power again and they never answered my messages agesain.They are scammers, do not trust these mechanics.
Super super helpful! The results of the inspection were hard to hear, but they were so helpful in advising me how to move forward and also how to avoid having this problem again. I really appreciated their help!
Jose Antonio Perez
Jul 21, 2023
1 year ago
1 year ago
they let me down. Page 465.24 for nothing. They say they have been around for 55 years but have no new car experience. I brought you a 2016 Chevy Malibu ECO because the car was losing power from one moment to the next and they checked it and had it for several days and they did not find the problem. I showed them that this car has 2 batteries and they told me that they had never seen this type of car before. I also took him to repair the air conditioning and they couldn't because they needed a special tool that they didn't have and they wanted to charge me 2000 dollars and in 1 day I found what the problem was and repaired it, it was only changing the doors of the fans and I only had to remove the glove box on the passenger side and some moldings and that's it. The power loss, I also repaired it, what I needed was to change the secondary battery that is in the trunk and clean a connection that is under the battery. They sent me a message telling me that if I had a problem they would help me, I told them that the car lost power again and they never answered my messages again.
Very pleased.PositivePunctuality, Quality, ProfessionalismServicesGeneral repairs & maintenance, Brakes, Auto maintenance, Oil change
Always honest and trustworthy.PositivePunctuality, Quality, Professionalism, ValueServicesGeneral repairs & maintenance, Vehicle safety inspection, Auto maintenance, Oil change
Everyone is very nice and helpful, the water leak guy is awesome and found the leak quickly.ServicesAuto water leak repair
My first time in this shop. It was amazingly good! I have been ignorant about autos yet they were very honest about the issues about my car, and was not at all trying to make my pay more than what I should. They did recommend me a few things that I should notice and take action, but they let me go with the necessary part to fix the car only.My car was making metal scraping noise when braking, and I have expected it to be something serious. I made a call today, ask for urgent help, and they allow me to schedule right today and no wait after I showed up. And they were honest that there was a missing bolt in the brake caliber and they fixed it fast! The price was much lower than what I have expected to fix this issue and I am so grateful!!!ServicesBrakes
Very customer friendly. I lost my wallet a few days before my scheduled appointment and have to cancel all my credit and debit cards. I explained the situation and they allow me to write a personal check instead of rescheduling my appointment. I really appreciate that.I also appreciate the courtesy shuttle to and from home. The service turned out much quicker than expected, but it is nice to know you have the option to leave if the service takes a long time.They gave me a list of suggested maintenance procedures and prices along with my bill, so I can schedule and budget ahead for the future.
Dave Reitz
Nov 28, 2022
2 years ago
2 years ago
They were really busy but fit me in over the course of few days. Kept me updated with cost and completion estimate as the extent of the necessary repair was revealed.
Susan And Steve Sheppard
Nov 23, 2022
2 years ago
2 years ago
As always, service was timely, courteous and excellent.
Great service!!
Charges more than double what other shops do. Dealership prices might be better. Do not go here.They were nice though.NegativeValueServicesGeneral repairs & maintenance
Thanks for taking care of my unique auto repair request for the center console lid of the Hyundai Santa Fe. Also, the shuttle service is super helpful for me - thank you for the ride.PositiveValueServicesOil change, Service not listed
Terrific service. I got an oil change and air filter replacement in just under 1.5 hours. Everyone was very polite and honest. Reasonable prices and the wait time wasn’t bad at all. Highly recommend!ServicesAir & cabin filter replacement, Oil change
I would not take my little car to any other shop for service. Had a full and fair quote before any work was done and it was completed ahead of schedule.Auto repair is never inexpensive but I feel Len's is fair and honest and my 22 year old car is still cruising around, thanks to them!
This place will rip you off! I went in for 3 inspections a few months ago to get my non profit's car checked for a very slow leak and to get it prepared for the summer. They called me and said the head was likely cracked and a verbal estimated of $7-9k was given. I picked it up and was given a $300 estimate for new wipers and a front light being out. My wipers were BRAND NEW RainX wipers and I don't have any lights out not have they gone out since being in the shop for the past few months. I also got home to find NO liquid in my radiator and the res tank to be where it was listed on the sheet PRIOR to them allegedly filling fluids. I cashed and asked if this was actually my paperwork, they confirmed it was, I also asked about the lack of fluids and they tried to claim they must have leaked on my way home (3 blocks) or it was in the head. I've had no leaks since... I am 99% sure my car was never looked at and I spent $400+ out of our NON PROFIT budget for them to pretend to look at our car. I'm not sure if they're bigoted and didn't like the stickers and plate holder or what's going on, but we're considering recouping our money since the website clearly states they will fix things if customers are unhappy yet they ignored me when I said something. This is disgusting behavior. The car is completely fine, no issues, they lied about EVERYTHING.ServicesAuto maintenance
I took my car to Len’s because I had an oil change from another company that didn’t connect or tighten all the things they should have and Len’s did a masterful job in correcting the problems and charged a fair price. I can’t say enough on how well they treated meServicesService not listed
Services: Tire rotations, Vehicle Inspection, Air & cabin filter replacement
Jeff Marcin
Sep 6, 2022
2 years ago
2 years ago
Fixed problem, did extras.
Had the pleasure of working with Chris on a pre-sale inspection. He was extremely transparent, helpful, and patient with my situation. Extremely satisfied
Michiko Bacher
Aug 3, 2022
2 years ago
2 years ago
My car has been serviced by them for years. Their wok and crew have always been good, solid and dependable.
Jon Browning
Jul 19, 2022
2 years ago
2 years ago
I am a second generation customer of Lens. They have always provided us with excellent car care and communication.
Great service!
Excellent service, repair and communicationPositivePunctuality, Quality, Professionalism, ValueServicesBody & Trim
Great service, done right and on time.
Stephanie Auten
Jun 14, 2022
3 years ago
3 years ago
Always a good experience.
My car died on 405 on my way home from work. I don't live in Bellevue so had no clue where to take my car. I found Len's and decided it looked good (the reviews were great). Had my car towed there at 7:30pm. They called me the next morning, first thing, to chat about what happened. They called back a few hours later with a diagnosis. They called back less than 24 hours later with it fixed. I cannot be happier with my experience. Chris was wonderful. Very friendly and explained things to me so I (a non-car person) could understand. The repairs were very fairly priced, and my car runs like a dream again! I HIGHLY recommend Len's for all of your repair and maintenance needs!Services: General repairs & maintenance, Vehicle safety inspection, Electrical repair, Engine repair, Auto engine diagnostic, Wheel alignment
Critical: ValueCharges more than double what other shops do. Dealership prices might be better. Do not go here.They were nice though.
Lens has great prices, friendly and KNOWLEDGEABLE staff, and are always able to get me in quickly. They finish the job in a timely manner and always tell me what they did and explain in easily. HIGHLY recommend them!!!
Laura Balent
May 31, 2022
3 years ago
3 years ago
Conscientious and committed to excellent service.
Services: Oil change, Air & cabin filter replacement, General repairs & maintenancePositive: Professionalism, Value
Positive: Professionalism, Punctuality, Quality, ValueAwesomeServices: Brakes, Oil change
Positive: Professionalism, Punctuality, Quality, ValueGreat service, great price. Super courteous and professional.Services: Steering & suspension repair, General repairs & maintenance, Brakes, Electrical repair, Transmission
Positive: Punctuality, Quality, ValueLen’s Automotive is a very good car repair/maintenance shop in Bellevue-Redmond, WA. It’s my first time taking my car to them and they got me squared away with manufacturer scheduled maintenance on my car. I would use them again because they are very helpful.Services: Engine repair, Transmission, Auto engine diagnostic, General repairs & maintenance, Oil change