Our Reviews
Rating Breakdown
5
124
4
9
3
0
2
0
1
8
The customer service and professionalism is second-to-none.
Service: Transmission
Services: Body & Trim, Wheel alignment, Brakes, Tires
Positive: Professionalism, Punctuality, Quality, Value
Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Air & cabin filter replacement
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Bobby and crew continue to give fantastic service. Both of the locations are great. Glad to know I have someone to trust. Also a shout out to Gregory who gave me a ride home. He is so nice and drives very professionally.
Service: General repairs & maintenance
Great guys and honest.
Positive: Professionalism, Quality, Value
My 2010 Hyundai's breaks suddenly failed and I had it towed in to the facility upon recommendation by AAA. From giving me a call to ensure that I had transportation myself, to allowing me time to weigh in on my options, I was treated with …More
Positive: Professionalism, Punctuality, Quality, Value
Bobby and crew continue to give fantastic service. Both of the locations are great. Glad to know I have someone to trust. Also a shout out to Gregory who gave me a ride home. He is so nice and drives very professionally.
Service: General repairs & maintenance
Reekie N.
Sep 26, 2021
8 months ago
8 months ago
Worst communication. They called and said your car is ready, then they make you pay over a $1000 and say others will charge extra. Then you pull put their parking and the car is still not fixed but they won't let you get your money back. They will act nice at first and say oh we thought we test run your car already, then they will keep your broken car and move it around to other shops. They will make excuses and say we were all sick so no one took care of your car this week. Charge you however much they can charge with no regard to you. Please go to your dealership to get your cars fixed even if you pay more. They do not know what they are doing and will hold your car until they can squeeze as much money from you. I ended up losing money after they promised 99% they can fix your car. Just trade your car in and haul your car directly to a dealer. Don't stop here.
Reekie N.
Sep 26, 2021
8 months ago
8 months ago
Worst communication. They called and said your car is ready, then they make you pay over a $1000 and say others will charge extra. Then you pull put their parking and the car is still not fixed but they won't let you get your money back. They will act nice at first and say oh we thought we test run your car already, then they will keep your broken car and move it around to other shops. They will make excuses and say we were all sick so no one took care of your car this week. Charge you however much they can charge with no regard to you. Please go to your dealership to get your cars fixed even if you pay more. They do not know what they are doing and will hold your car until they can squeeze as much money from you. I ended up losing money after they promised 99% they can fix your car. Just trade your car in and haul your car directly to a dealer. Don't stop here.
Anne D.
Aug 6, 2021
10 months ago
10 months ago
We bring our Lincoln here- the staff is always responsive and honest- they don't try to convince us to have work done on our car that we don't need. Any work they've done on our vehicle is always top notch. In addition My husband is a paraplegic and he says the guys are always very helpful and accommodating with him- if it's raining they'll help him with an umbrella, etc.
Anne D.
Aug 6, 2021
10 months ago
10 months ago
We bring our Lincoln here- the staff is always responsive and honest- they don't try to convince us to have work done on our car that we don't need. Any work they've done on our vehicle is always top notch. In addition My husband is a paraplegic and he says the guys are always very helpful and accommodating with him- if it's raining they'll help him with an umbrella, etc.
NEW
Positive: Professionalism, Punctuality, Quality, Value
Honest, Professional, Friendly Staff, Excellent Work, and Great Prices!
That’s all we want and that’s exactly what we receive every time. Thank you Doug and your entire crew for the Excellent service you all provide for me and my …More
Positive: Professionalism, Punctuality, Quality
Gave a complete estimate of what needed to be done and followed through with a successful repair. Reasonable rates for such excellent service. Would highly recommend this shop! Better than 5 star👍
Services: Air conditioning, Tuning
NEW
I have been to this Napa many times, my company has all their trucks serviced there and I also take my personal vehicles there for repairs. The service is excellent, friendly staff, very reasonable prices, outstanding mechanics and a …More
NEW
Positive: Professionalism, Punctuality, Quality
Gave a complete estimate of what needed to be done and followed through with a successful repair. Reasonable rates for such excellent service. Would highly recommend this shop! Better than 5 star👍
NEW
NEW
Positive: Professionalism, Punctuality, Quality
Services: Tires, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Punctuality, Quality
NEW
Service: General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
Service: General repairs & maintenance
Positive: Professionalism, Value
Positive: Professionalism, Value
They fixed my far quickly and with much skill. Five out of five, will go back again.
Positive: Professionalism, Punctuality, Quality, Value
Alternator change they were fast, honest, respectful, reliable and the best price in town trust me I called them all. They've followed up and stayed in contact day of and the week after. I will keep this shop and doug on speed dial for any and all automotive needs I ever have.
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
They were very professional. There was a minor time delay in my repair due to an incorrect part being sent to them. They had to locate the correct part and actually drive to the location to pick it up. Even though the correct part cost …More
Tony kept me well informed of the progress of my car repair....
I had a very pleasant experience dealing with Doug and the Napa AutoCare Center team, who not only treated me with care and respect as a customer but handled my automotive repair quickly and efficiently. My car was ready on time, and I was …More
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Great service excellent price. Will be back for new tires
Fast and Friendly service!! Great prices as well
Very nice and helpful people. Great prices.
My mom goes there with her 02 ford truck. Better estimates from them then anywhere else she said. They tell you what's wrong and give you options
Doug was very friendly and accommodating, when I scheduled my oil change last minute, in order to be able to use my Groupon. I got an appointment quickly, the service was pretty quick and the waiting room was like being in your family room at home.
Nice people, fast service, and the waiting area feels like a vacation cabin! So glad my tire popped near here !
l Guide·37 reviews·23 photos
l Guide·13 reviews·1 photo