Our Reviews
Rating Breakdown
5
312
4
29
3
7
2
4
1
42
Gary Selden
Mar 13, 2020
1 year ago
1 year ago
Otto Dusak
Mar 5, 2020
1 year ago
1 year ago
I feel like they're the mechanics who raise the bar, top shelf service.
Good honest people
Positive: Professionalism, Punctuality, Quality, Value
Alan kept me informed on the progress, and Mike steadily worked on my Ford Taurus to get the job repaired and done. I like that !
Pleasant and quick price came in less than quoted
You are my new go to guys thank you
Positive: Professionalism, Quality, Value
I was quoted $1700 for shocks/struts and a boot replacement...I found out the price of parts and labor in various places and it was much much less than that...overpriced for those that don't really know what it truly costs to repair a car...not very professional at all!
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.
Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us …More
-
Customer service was rude over the phone and @ the desk. Had an appointment, waited 40 min. to be told they forgot to charge their equipment and wouldn't be able to perform a simple alignment. No apology or even a good bye. 10 of 10 would not recommend.
Smiles
Doing a review because of how a friend of mine had a bad experience that's completely unacceptable. He sent his vehicle in for repairs and they were done, except the work was done poorly and the issue was not resolved and caused other …More
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.
Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us …More
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.
Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us with excellent repairs and customer service!
We highly recommend Tierra Del Sol...
Very helpful. Nice people
The service we have always received at Tierra Del Sol has been nothing but 5 star quality.
Customer service was rude over the phone and @ the desk. Had an appointment, waited 40 min. to be told they forgot to charge their equipment and wouldn't be able to perform a simple alignment. No apology or even a good bye. 10 of 10 would not recommend.
trustworthy and quality
Doing a review because of how a friend of mine had a bad experience that's completely unacceptable. He sent his vehicle in for repairs and they were done, except the work was done poorly and the issue was not resolved and caused other problems. Needlessly to say you charged him for the second repair which is definitely not professional.
The service we have always received at Sierra Del Sol has been nothing but 5 star quality.
Outstanding service and repairs AS ALWAYS!
We've used Tierra del Sol since it was in Alan's garage many years ago and never had a problem. We've had friends/family passing through with problems that they have managed to work into a busy schedule so they could get back on the road. …More
Fast and efficient service. Reasonable price. Front desk people not very friendly.
Adam Rosen
Sep 20, 2019
1 year ago
1 year ago
Richard Stokely
Sep 19, 2019
1 year ago
1 year ago
Shante Palillero
Sep 19, 2019
1 year ago
1 year ago
Kristen Trejo
Aug 20, 2019
1 year ago
1 year ago
I've done a lot of business with tierra del sol over the years. And I've always been satisfied and had no problem referring others to their business. My issue is with the estimate. When you give a estimate it should include the tax and …More
Roger Smith
Jul 24, 2019
1 year ago
1 year ago
William Rowden
Jul 24, 2019
1 year ago
1 year ago
George Karlik
Jul 13, 2019
1 year ago
1 year ago
(((Long story short - Make sure to fully clarify if your total estimated price is before or after the services they already did))) …More
Very knowledgeable and great customer service! They continued to keep me in the loop on what was wrong with my car and ensured proper care and maintenance
Very knowledgeable and great customer service! They continued to keep me in the loop on what was wrong with my car and ensured proper care and maintenance
Paul Broussard
Jun 14, 2019
1 year ago
1 year ago
Patti - Jim Worthan
Jun 14, 2019
1 year ago
1 year ago
Anita Lee
Jun 14, 2019
1 year ago
1 year ago
(((Long story short - Make sure to fully clarify if your total estimated price is before or after the services they already did)))
Will try to make story short ~
Went here because of the raving reviews and signs that say best rated shop in town (I'm from out of town, so it's difficult to pick) Had an airbag light checked out, they told me it was the front bumper sensor. I asked how much it would be to fix, they said $370. I said great! Please let me know if costs go up, or if you run into anything else (I have an older car)
It was done very quickly (awesome) and I came in the office to a bill of $533. My wife and I paid and walked out, but wife told me to go back in and ask for an explanation for the higher bill. After a lot of talking with the front desk women... and honestly no explanation I was told I would receive a $65 refund.
Honestly, more than expected. Was happy with this, and walked out. (Even though it was still *well* over the estimated price)
I was called the next day and asked if everything was working still (Which is a really nice feature of this shop) I said yes, just still disappointed with the final cost being over the estimated price. He said "Actually, we have another refund for $40, come in so we can run your credit card for refund"
I said cool! Sounds great to me.
Went in and figured out the $370 was AFTER the diagnosis cost, so it was around $455 for the whole bill.
Just felt like the classic *mechanic charges what they want* deal and left me feeling a little jipped.
Overall fine place with timely service, but make sure to get full clarity of costs! Was not impressed they never said sorry for the mix up, or explained the mix up either... since it was a LOT of money i would've missed out on, if I didn't ask.
****Additionally, their military discount is very appreciated, because they do not have to do that. Most service members take discounts for granted, thanks for the financial support!****
Rebecca Killingsworth
Jun 5, 2019
1 year ago
1 year ago
Charlie Ferrell
May 22, 2019
1 year ago
1 year ago
I drove my personal vehicle from Ontario California to Alamogordo New Mexico on a business trip approximately 800 miles. When I arrived in Alamogordo the motor of my vehicle developed a really bad squeak, almost like a slight grind sound …More
Jelmer Demanuel
Apr 12, 2019
2 years ago
2 years ago
one of the best auto services i have ever had since i moved here in Alamogordo.
Pat Skinner
Apr 10, 2019
2 years ago
2 years ago
Friendly staff, quick and affordable fix. Kept me updated the whole time. Will be my go to place
Rena Winkler
Mar 27, 2019
2 years ago
2 years ago
Katie Nichols
Mar 12, 2019
2 years ago
2 years ago
Betty Stokes
Mar 9, 2019
2 years ago
2 years ago
Love love them.....especially April at the front desk!
Always been friendly, straight shooting with me. Corrected any issues promptly.
I drove my personal vehicle from Ontario California to Alamogordo New Mexico on a business trip approximately 800 miles. When I arrived in Alamogordo the motor of my vehicle developed a really bad squeak, almost like a slight grind sound and to say the least very discouraging being so far away from home, I was thinking the worst, Main Bearing, Motor Rebuilt and Etc.
I needed to find the Best Honest Mechanic in Alamogordo, after reading the reviews of all the shops in Alamogordo "Tierra Del Sol" won hands down. I drove up and explained my situation to the man at the counter he told me that they were swamped and that I would have to wait a while before I mechanic can come out to take a look at it. Well the owner's office is within earshot of the reception desk and the owner Allen overheard my dilemma and situation came out to greet me and told me that he would come out himself and look at my motor. He jiggled and tugged on a few things ask me to start my motor he listen to it and then he ran back into the shop and he came out with some spray he asked me to restart my motor and he sprayed the front of my motor, after a few minutes the squeak - slight grind was gone. Allen assured me that my motor was fine and that the culprit of the squeak - grind was residue build-up on my belts probably from a long drive and not to worry and of course I was very happy. He wouldn't accept any payment from me so I made an appointment for the next morning to have a coolant flush and treatment and I would have had them do other work (due to the long drive back) but before I left California I had my mechanic change the oil and filter on my motor and transmission, so my vehicle was running great.
Bottom line Tierra Del Sol did Not take advantage of me or my situation, they made me feel at home and now my vehicle is back in California and excellent condition and I'm back at work .
Keep On Truckin!
Tierra Del Sol Automotive
Mike Creel
Dec 7, 2018
2 years ago
2 years ago
