Our Reviews
Rating Breakdown
5
184
4
16
3
5
2
3
1
27
Roger Smith
Jul 24, 2019
1 year ago
1 year ago
William Rowden
Jul 24, 2019
1 year ago
1 year ago
The worst place to bring your vehicle if it brakes down in new Mexico. Staff is so rude and very disrespectful towards costumers that are not from there. Or passing by. Front office lady is very rude and disrespectful. If i can give this place a negative 5 stars i would.
George Karlik
Jul 13, 2019
1 year ago
1 year ago
(((Long story short - Make sure to fully clarify if your total estimated price is before or after the services they already did))) …More
Very knowledgeable and great customer service! They continued to keep me in the loop on what was wrong with my car and ensured proper care and maintenance
Very knowledgeable and great customer service! They continued to keep me in the loop on what was wrong with my car and ensured proper care and maintenance
Paul Broussard
Jun 14, 2019
1 year ago
1 year ago
Patti - Jim Worthan
Jun 14, 2019
1 year ago
1 year ago
Anita Lee
Jun 14, 2019
1 year ago
1 year ago
The people are very friendly there and they no what they are doing there
(((Long story short - Make sure to fully clarify if your total estimated price is before or after the services they already did)))
Will try to make story short ~
Went here because of the raving reviews and signs that say best rated shop in town (I'm from out of town, so it's difficult to pick) Had an airbag light checked out, they told me it was the front bumper sensor. I asked how much it would be to fix, they said $370. I said great! Please let me know if costs go up, or if you run into anything else (I have an older car)
It was done very quickly (awesome) and I came in the office to a bill of $533. My wife and I paid and walked out, but wife told me to go back in and ask for an explanation for the higher bill. After a lot of talking with the front desk women... and honestly no explanation I was told I would receive a $65 refund.
Honestly, more than expected. Was happy with this, and walked out. (Even though it was still *well* over the estimated price)
I was called the next day and asked if everything was working still (Which is a really nice feature of this shop) I said yes, just still disappointed with the final cost being over the estimated price. He said "Actually, we have another refund for $40, come in so we can run your credit card for refund"
I said cool! Sounds great to me.
Went in and figured out the $370 was AFTER the diagnosis cost, so it was around $455 for the whole bill.
Just felt like the classic *mechanic charges what they want* deal and left me feeling a little jipped.
Overall fine place with timely service, but make sure to get full clarity of costs! Was not impressed they never said sorry for the mix up, or explained the mix up either... since it was a LOT of money i would've missed out on, if I didn't ask.
****Additionally, their military discount is very appreciated, because they do not have to do that. Most service members take discounts for granted, thanks for the financial support!****
Rebecca Killingsworth
Jun 5, 2019
1 year ago
1 year ago
Charlie Ferrell
May 22, 2019
1 year ago
1 year ago
Always pleasant to do business with. Fair, honest pricing!!
Brought my VW there and they were very helpful with determining what the problem was and diagnosing it in a timely manner. More helpful than the VW dealership I went to. …More
I drove my personal vehicle from Ontario California to Alamogordo New Mexico on a business trip approximately 800 miles. When I arrived in Alamogordo the motor of my vehicle developed a really bad squeak, almost like a slight grind sound …More
My husband and I were 1400 miles away from home when our brakes began making a noise. The staff were all very professional yet friendly. They gave us a same day appointment. They checked the car for free and then told my husband the …More
Rowdy was first rate in explaining all work, answering my questions and allowing me to determine what we were going to fix with the car. The work was outstanding. They are honest and up front in their dealings. In doing work on one car, …More
I recently took my vehicle to Tierra Del Sol with a serious oil leak.
They looked to be extremely busy but less than two hours later
they informed me that my vehicle was ready to go. …More
Jelmer Demanuel
Apr 12, 2019
1 year ago
1 year ago
one of the best auto services i have ever had since i moved here in Alamogordo.
Pat Skinner
Apr 10, 2019
1 year ago
1 year ago
Friendly staff, quick and affordable fix. Kept me updated the whole time. Will be my go to place
Your Company always does great service. thanks Hansons
Rena Winkler
Mar 27, 2019
1 year ago
1 year ago
Katie Nichols
Mar 12, 2019
1 year ago
1 year ago
Betty Stokes
Mar 9, 2019
1 year ago
1 year ago
Good place to go to have your vehicle worked on or repaired.
Service was quick and professional.
I was experiencing a problem with an unusual noise in my 2014 Focus. The mechanic identified the problem with a bad wheel bearing and replaced it solving the problem. Can always count on the experts at Terra Del Sol.
Sherry Puckett
May 17, 2018
2 years ago
2 years ago
Tierra Del Sol has been responsive to every service request we have had. They have provided top-quality service for our vehicles for many years. Love doing business with them.
Susan Morrison
We took our car in for a courteousy inspection before our upcoming PCS. Appreciated the fast quality service and the explanation of the suggested repairs. Definitely recommend them!
Will never go back! Took my truck there to get a cv axel replaced. They failed to put the locking pin back in and my axel dropped out. I took it back to fix it and they did but To prove a point they pulled my driver side cv axle out, which …More
A friendly message alerted me to the fact it was time for an oil change. As a result they drew my attention to the fact that my front tires needed to be replaced and that they would be watching the fan belt that is showing wear and tear. …More
I am a Brazilian photographer living in a 1988 Winnebago camper. We had problems in Alamogordo, NM. After reading all the reviews here didn't think twice. This guys are very good, fast, polite and they actually charge for what they are …More
Quick, efficient, professional oil change. We feel we receive much better attention than an express oil change service.
Will never go back! Took my truck there to get a cv axel replaced. They failed to put the locking pin back in and my axel dropped out. I took it back to fix it and they did but To prove a point they pulled my driver side cv axle out, which might I add had the locking pin, then didnt lock it back in place. There was nothing wrong with that side and Now I have to go get that put back in and waste more money for your mistake! I will not recommend to anyone!
- The problem was fixed in a very professional manner. I appreciate them going out of the way to get it right but still shouldn’t of taken three tries. They are a very professional company.
Exceptional Mechanics! Not only do they work on my Volvo, they also do an excellent work on my husband's Dodge Dually as well.
Thank you guys, (Rowdy, Aaron and Allen) and the Mechanics for providing us with excellent repairs and customer service!
We highly recommend Tierra Del Sol...
Hippy W.
Mar 26, 2018
2 years ago
2 years ago
Exceptional Mechanics! Not only do they work on my Volvo, they also do an excellent work on my husband's Dodge Dually as well.
Thank you guys, (Rowdy, Aaron and Allen) and the Mechanics for providing us with excellent repairs and customer service!
We highly recommend Tierra Del Sol...
Exceptional Mechanics! Not only do they work on my Volvo, they also do an excellent work on my husband's Dodge Dually as well.
Thank you guys, (Rowdy, Aaron and Allen) and the Mechanics for providing us with excellent repairs and customer service!
We highly recommend Tierra Del Sol...
They did a wonderful job on my car
I feel TDS is always looking out for my best.
A friendly message alerted me to the fact it was time for an oil change. As a result they drew my attention to the fact that my front tires needed to be replaced and that they would be watching the fan belt that is showing wear and tear. I recently had air put in my tires at the place where I bought them and they did not say a word about needing tires replaced. I was planning a trip which might have resulted in a bad experience! It's good to know there is a trust worthy business looking out for my best interest. Thank you, Tierra Del Sol!
Great service and courteous, efficient employees.
Dennis Ramsey
Dec 30, 2017
2 years ago
2 years ago
As always, this automotive team was prompt and reliable in accommodating our request for service. Instead of racing through the project, the team then took the time and trouble to analyze the several mechanical problems needing attention, to seek the best available "fix" at the most competitive price, and even went another, extra mile in keeping our car secure and under roof throughout the time that she was awaiting and receiving service. In the end, the team's charges were ridiculously fair and reasonable to us, and it seems that the problems about which we were concerned have now been addressed fully, ably and professionally. We are very pleased, and happy to recommend Tierra del Sol Automotive to any prospective customers. Thank you!
Can't say enough great things about the professionalism, knowledge and efficiency of Tierra Del Sol. My truck went from being undriveable to diagnosed, quoted and fixed in under 3 hours. Honest and dependable people, I'll will be recommending them to anyone who needs automotive work done from now on.
I am a Brazilian photographer living in a 1988 Winnebago camper. We had problems in Alamogordo, NM. After reading all the reviews here didn't think twice. This guys are very good, fast, polite and they actually charge for what they are doing. It's a fair price for a great service! Would def come back. Back on the road! Thank you, guys!
Overpriced, but they got my car running well.
Hit a semi tire while travelling with my family and had to stop in Alamogordo to get my car repaired. Decided to stop in to this shop and was rewarded with fantastic customer service and a shop that worked hard to get my car done. Can't thank these guys enough.
Not at all happy.
Over-priced, and will not stand behind service given.
I took my Mazda in to have both CV axles replaced. They charged over $350 for …More
I was able to get in quickly. They went over the car and gave me a report of what was needed. I'm glad to have found a reliable repair shop in Alamogordo. As a professional in my field I respect expertise, and listen to those who have …More
Great Service