Our Reviews
Rating Breakdown
5
538
4
41
3
9
2
13
1
78
Friendly and professional staff. Great and timely work. They are busy but never too busy to give the best in maintenance and customer service. I won't go anywhere else when it comes to vehicle maintenance.Thank you! Jim VHPositiveQualityServicesOil change
Great service and a quick turnaroundServicesAuto water leak repair
My girlfriend and I were moving from Ohio to Arizona and my lug studs sheared off at like 11pm. AAA towed my car to their shop. After they opened in the morning, they looked at my car and I was back on the road the next day before 2pm! Thank you so much!
Not only was the manager of this place unpleasant to deal with, his “mechanics” charged me almost $600 to get my car ready for a long trip…my radiator blew not one day after! Thank God I didn’t go due to unexpected illness! Never going back!!
The techs are fine. The lady at the front is a mega bi#@% though.
Excellent. Quick service, longest part was waiting on the part. Runs great and profession service. Highly recommend them. Thank you.
I went in with my husbands truck. It had run out of oil and wouldn’t start. I asked them to replace the oil cap and put it on the machine to see what codes it threw and reset the oil system. The put 5 quarts of oil and a plug and said the engine was seized. Towed the truck home where my son put the battery charger on it and it started right up. No seized engine. I wish I could put no stars. Also customer service was mediocre.
A few months back my wife and I were having all sorts of issues with our car. Running horribly. Went here because it was both close to our house and my wife’s work. Engine light on and reads catalytic converter or O2 sensor. They talk about the price for the repair, which was ridiculous but said they would like to diagnose to be sure. The diagnosis was $100 and change and according to them the catalytic converter needed to be changed. $2000 for the repair. They already got 100 bucks out of us, 2000 was too much. We took it elsewhere and the problem ended up being the coil pack was broken and had a bad connection. 180$ repair. They have a beautiful shop but not sure they really looked at my car because the diagnosis they gave me was not close to what it was. Hope others have better luck
diagnostic check why my 2002 f250 wouldn't start. They put in 2 new batterys with out my Approval, they said my batterys were bad I still had 2 year warranty on then I had them checked with 2 different places both said there was nothing wrong with my batterys .they were trying to charge 225 each for 2 batterys .they also said my starter was bad . I made them take there batters back and told them to go ahead and put in a new starter .and a Sensor I took them , my bill was 1700 but after I got in to it with them they took the batters back and drop my bill to $795.15., my truck now starts and runs but now I have a very bad diesel leak coming from the motor. I really don't think they even test drove it .they were suppose to Steam cleaned the motor and undercarriage but that was not done..bad service. 795 dollars for a starter and putting in a Sensor...bad place to take ur vehicles to.. never again...
diagnostic check why my 2002 f250 wouldn't start. They put in 2 new batterys with out my Approval, they said my batterys were bad I still had 2 year warranty on then I had them checked with 2 different places both said there was nothing wrong with my batterys .they were trying to charge 225 each for 2 batterys .they also said my starter was bad . I made them take there batters back and told them to go ahead and put in a new starter .and a Sensor I took them , my bill was 1700 but after I got in to it with them they took the batters back and drop my bill to $795.15., my truck now starts and runs but now I have a very bad diesel leak coming from the motor. I really don't think they even test drove it .they were suppose to Steam cleaned the motor and undercarriage but that was not done..bad service. 795 dollars for a starter and putting in a Sensor...bad place to take ur vehicles to.. never again...
Richard Torres
May 15, 2023
2 years ago
2 years ago
I took my ford in to have them do a Is diagnostic check. To see why it won't start . They put in 2 new batterys that I did not need and said the starter was bad .I had the old batterys checked at 2 different places to make sure there good , both places said my batterys were fine but I new they were they still had 2 years of warranty..so after getting up set with Allen they took the old batterys out and I was ok with them putting a new starter in , even though I had it checked and was told it was good .. I feel they were trying to take Is advantage of me . I don't beleave they even test drove my truck because when I got home it was leaking diesel fuel.. now I need to find some one I can trust to fix it .. the service I got at Tierra Del sol was very pore . I took it there because I trusted them for years back when they checked my truck for me , I was making sure it was a good truck befor I bought it . It was used and I didn't know anything about Is diesel trucks, I think the service has goen down from my first visit 6 years ago ... I'm sorry but they didn't do a good job this time and tryed to over charge me ...date I picked it up was 5/8/23 ,
I come here because of Roddy because of his professionalism and how he treats his customers.
Replaced a door lock actuator, great service.
Robert M.
Nov 15, 2022
2 years ago
2 years ago
Generally was disappointed in this auto repair shop. Called them after reading good reviews online, to schedule to bring in my vehicle. The girl on the phone seemed distracted, and like she could not care less about scheduling me as a new customer. Maybe she dislikes her job. Great first impression.
Then I took it in, but they were not able to look at it til the next day. No big deal.
When they called me back with an estimate, it was very expensive, especially considering they were only doing a few minor repairs/replacements of things.
I could not understand the justification for such a steep estimate! I asked if they take payment plans, and was told no. Then she told me that there was a diagnostic fee (which is kinda ridiculous, but many shops seem to charge one).
I go by later to pay the fee and get my keys back.
The fee was more than I was quoted and it was explained that this was because of tax. Whatever. Paid the diagnostic fee and was about to leave. Attempted to thank her and the other staff member that was there in the front office, and they were just silent in response. Cool. Guess you really did not want my hard-earned money. Have taken my car to a different shop and won't be coming back here.
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Good service with the fuel pump and fast as well
Great automotive repair shop.Been going there for over a decade.
The staff is very professional and friendly. I've never been told that my vehicle required un-needed repairs. If anything, I get told my vehicle doesn't really need that at this time!PositivePunctuality, Quality, Professionalism, ValueServicesAir & cabin filter replacement, General repairs & maintenance, Oil change, Service not listed
Cant say enough about this Auto shop. Big job or small they get it done quickly and reliably. They even follow up to insure great service.
Had family go in for a no crank no start, 2020 f150, after running low on oil and rolling to a stop. The business then told them "the motor is siezed". They also would not put the truck through a computer diagnostic. A day later some jumper cables, a new drain plug, and some oil and the truck is back to how it should be.I would not recommend a shop that will willingly misdiagnose a vehicle, expecting a 8k$ job.
Very professional. I would recommend them.I had my water pump replaced on a Dodge Caravan, happy with their service. Price higher then quoted. Still happy with the service and friendly staff
Positive: Professionalism, Punctuality, Quality, Value
Took my motorhome in for oil change and battery replacement. Although the shop was extremely busy they still serviced the motor home and had it done according to the scheduled appointment. This shop always does superb work on all of our vehicles. Thanks Tierra Del Sol!
Services: Oil change, Battery
A friendly message alerted me to the fact it was time for an oil change. As a result they drew my attention to the fact that my front tires needed to be replaced and that they would be watching the fan belt that is showing wear and tear. I recently had air put in my tires at the place where I bought them and they did not say a word about needing tires replaced. I was planning a trip which might have resulted in a bad experience! It's good to know there is a trust worthy business looking out for my best interest. Thank you, Tierra Del Sol!Services: Auto engine diagnostic, General repairs & maintenance
Service: Oil change
Positive: Professionalism, Punctuality, Quality, ValueIf you need a mechanic you can trust, these are definitely the guys! Saved me a lot of money, honest and very timely.Services: Auto engine diagnostic, General repairs & maintenance
Positive: Professionalism, Punctuality, ValueVery happy with fast & good service!Services: Oil change, Air conditioning
Positive: Professionalism, Punctuality, Quality, Value
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Positive: Quality
Positive: Professionalism, Punctuality, Quality, Value
Called Tierra Del Sol to take a look at my car for an issue and they managed to get me in the same day. The staff was courteous and helpful, the shop was clean and a good atmosphere. I appreciated them looking at my car on short notice, definitely will be coming back for regular maintenance.
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Pleasant and quick price came in less than quoted
Roddy and the team were very helpful.
Always very helpful and friendly. Service is excellent!
Always pleased with service - complete and timely, and at a reasonable price.PositivePunctuality, Quality, Professionalism, ValueServicesAuto engine diagnostic
Tierra Del Sol is the most thorough shop in town and provides EXCELLENT service to all customers .
The service we have always received at Tierra Del Sol has been nothing but 5 star quality.
Very nice place, the staff was great!!! They got us in and out in a reasonable amount of time and provided transport to and from where we were staying. Highly recommend them.
Customer service was rude over the phone and @ the desk. Had an appointment, waited 40 min. to be told they forgot to charge their equipment and wouldn't be able to perform a simple alignment. No apology or even a good bye. 10 of 10 would not recommend.
Excellent service everytime. Happy to take you home and come back to get you if you live in Alamogordo. Fuel pump went out. They got me in next day to replace fuel pump, fuel filter and flush the fuel line. Truck ran great. 2 weeks later it started getting very contrary and would sometimes start and sometimes not. Tierra Del Sol replaced fuel pump and filter again. 2 weeks later, same problem. Nothing showing up ok on dash or codes on computer. The outstanding employees didnt lose their patience and kept searching until they solved the problem. Wouldn't go anywhere else. Thank you for your excellent service. I'll be backPositivePunctuality, Quality, Professionalism, Value
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us with excellent repairs and customer service!We highly recommend Tierra Del Sol...
Steve Leduc
Aug 17, 2020
4 years ago
4 years ago
Brought my Jeep in for a new clutch. Allen, Mike, Rowdy and the staff did an amazing job and were very professional. It's good to know that I have a place were I can take my vehicles and know that I am getting top notch customer service and the best quality of work. Thanks again Tierra Del Sol appreciate you guys.
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Thank you for reminding me why I stopped coming to Tierra Del Sol April.
Best automotive place in town. Honest and fair.