Our Reviews
Rating Breakdown
5
538
4
41
3
9
2
13
1
78
The woman who makes calls and is at the front desk was unbelieabley rude and condescending. I tried to talk to someone else or a mechanic to ask some questions and got nothing but eye rolls and rude comments. I had a good experience there in the past but they just lost my business.
Easy convenient drop off! They were good at communicating status and ensured the vehicle was fixed and called to follow up after our next trip up to the mountains which was where we’d noticed the issues with our truck. They came highly recommended for Diesel engine work and definitely delivered.PositiveQuality, ProfessionalismServicesEngine repair
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Awesome
Professional and reliable.
Prompt and professional service. Everything was done on schedule. Highly recommend this establishment.
I was stranded and they helped get my car fixed and on the road very quickly, even though they were very busy!
Great service! Got an oil change there. They reset my car oil change reader which not a lot of places do anymore. In and out in 45min.
Just got my Kia Sedona and Ford Fusion Hybrid fixed. The prices were reasonable, the staff communicated well about the diagnosis or potential diagnosis and steps to take to fix/address the issue.
Grandpa got an oil change on his diesel truck, supplyed own oil and filter cost him 186 dollars! 186 dollars to pull a drain plug and spin on a filter. Absolute rip off don’t take your vehicles to this scam shop.
Service: Auto maintenance
Great service!
Power steering pump... 3 times I had to bring it back and after a new pump and hoses it leaks worse than before. The owner is friendly but, it takes more than a smile in auto repair to bring customers back. Quality of work definitely not the quality of the facade. Won't be back.
You are my new go to guys thank you
Excellent service everytime. Happy to take you home and come back to get you if you live in Alamogordo. Fuel pump went out. They got me in next day to replace fuel pump, fuel filter and flush the fuel line. Truck ran great. 2 weeks later it started getting very contrary and would sometimes start and sometimes not. Tierra Del Sol replaced fuel pump and filter again. 2 weeks later, same problem. Nothing showing up ok on dash or codes on computer. The outstanding employees didnt lose their patience and kept searching until they solved the problem. Wouldn't go anywhere else. Thank you for your excellent service. I'll be back
Terri Lynn
Mar 19, 2020
5 years ago
5 years ago
These guys are the best! Appreciate all that you do for us. Thanks Allen and Rowdy.Support your local small businesses!
Positive: Professionalism, Punctuality, Quality, Value
Alan kept me informed on the progress, and Mike steadily worked on my Ford Taurus to get the job repaired and done. I like that !
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.
Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us …More
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.
Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us …More
Exceptional Mechanics! Not only do they work on my Dodge Dually, they also do excellent work on my wife's Cadillac as well.
Thank you guys, (Rowdy, April, and Allen) and the Mechanics for providing us with excellent repairs and customer service!
We highly recommend Tierra Del Sol...
The service we have always received at Sierra Del Sol has been nothing but 5 star quality.
As always, this automotive team was prompt and reliable in accommodating our request for service. Instead of racing through the project, the team then took the time and trouble to analyze the several mechanical problems needing attention, …More
Staff was professional and courteous; maintained my vehicle in a timely manner
Friendly staff, quick and affordable fix. Kept me updated the whole time. Will be my go to place
The staff at Tierra Del Sol Automotive are very friendly and helpful. I appreciate the time they take to explain things and the quality work received!
Very knowledgeable and great customer service! They continued to keep me in the loop on what was wrong with my car and ensured proper care and maintenance
Best auto shop in town! They are clear and honest about your car and back all of their work. Super friendly and helpful service and a great environment. If you need work done on your car, go here!
I drove my personal vehicle from Ontario California to Alamogordo New Mexico on a business trip approximately 800 miles. When I arrived in Alamogordo the motor of my vehicle developed a really bad squeak, almost like a slight grind sound and to say the least very discouraging being so far away from home, I was thinking the worst, Main Bearing, Motor Rebuilt and Etc.I needed to find the Best Honest Mechanic in Alamogordo, after reading the reviews of all the shops in Alamogordo "Tierra Del Sol" won hands down. I drove up and explained my situation to the man at the counter he told me that they were swamped and that I would have to wait a while before I mechanic can come out to take a look at it. Well the owner's office is within earshot of the reception desk and the owner Allen overheard my dilemma and situation came out to greet me and told me that he would come out himself and look at my motor. He jiggled and tugged on a few things ask me to start my motor he listen to it and then he ran back into the shop and he came out with some spray he asked me to restart my motor and he sprayed the front of my motor, after a few minutes the squeak - slight grind was gone. Allen assured me that my motor was fine and that the culprit of the squeak - grind was residue build-up on my belts probably from a long drive and not to worry and of course I was very happy. He wouldn't accept any payment from me so I made an appointment for the next morning to have a coolant flush and treatment and I would have had them do other work (due to the long drive back) but before I left California I had my mechanic change the oil and filter on my motor and transmission, so my vehicle was running great.Bottom line Tierra Del Sol did Not take advantage of me or my situation, they made me feel at home and now my vehicle is back in California and excellent condition and I'm back at work .Keep On Truckin!Tierra Del Sol Automotive
I've done a lot of business with tierra del sol over the years. And I've always been satisfied and had no problem referring others to their business. My issue is with the estimate. When you give a estimate it should include the tax and their mandatory diagnostic. When my boyfriend was quoted $288 last week and he gets a call on Monday saying his vehicle is ready and it will be $346. That's not right. A accurate estimate was important. He wasn't paying for it I was. He injured his back and has been out of work and is a single father of 3, I just buried my mother and I'm still getting over the cost of the funeral so a accurate estimate was VERY important. $60 dollars is $60. Please review the importance of a accurate estimate with April and that you dont know what people are going through. I've mostly used Rowdy and had no issues.Thank you, Wendy Vogt
Tierra Del Sol has been responsive to every service request we have had. They have provided top-quality service for our vehicles for many years. Love doing business with them.Susan Morrison
I have been a customer for several years and the quality of work done on all my vehicles is outstanding. Everyone is friendly and knowledgeable on auto repairs and service. I highly recommend Tierra Del Sol Automotive. Thank you for all the years you have been taken care of my vehicles.
(((Long story short - Make sure to fully clarify if your total estimated price is before or after the services they already did)))Will try to make story short ~Went here because of the raving reviews and signs that say best rated shop in town (I'm from out of town, so it's difficult to pick) Had an airbag light checked out, they told me it was the front bumper sensor. I asked how much it would be to fix, they said $370. I said great! Please let me know if costs go up, or if you run into anything else (I have an older car)It was done very quickly (awesome) and I came in the office to a bill of $533. My wife and I paid and walked out, but wife told me to go back in and ask for an explanation for the higher bill. After a lot of talking with the front desk women... and honestly no explanation I was told I would receive a $65 refund.Honestly, more than expected. Was happy with this, and walked out. (Even though it was still *well* over the estimated price)I was called the next day and asked if everything was working still (Which is a really nice feature of this shop) I said yes, just still disappointed with the final cost being over the estimated price. He said "Actually, we have another refund for $40, come in so we can run your credit card for refund"I said cool! Sounds great to me.Went in and figured out the $370 was AFTER the diagnosis cost, so it was around $455 for the whole bill.Just felt like the classic *mechanic charges what they want* deal and left me feeling a little jipped.Overall fine place with timely service, but make sure to get full clarity of costs! Was not impressed they never said sorry for the mix up, or explained the mix up either... since it was a LOT of money i would've missed out on, if I didn't ask.****Additionally, their military discount is very appreciated, because they do not have to do that. Most service members take discounts for granted, thanks for the financial support!****
As always, this automotive team was prompt and reliable in accommodating our request for service. Instead of racing through the project, the team then took the time and trouble to analyze the several mechanical problems needing attention, to seek the best available "fix" at the most competitive price, and even went another, extra mile in keeping our car secure and under roof throughout the time that she was awaiting and receiving service. In the end, the team's charges were ridiculously fair and reasonable to us, and it seems that the problems about which we were concerned have now been addressed fully, ably and professionally. We are very pleased, and happy to recommend Tierra del Sol Automotive to any prospective customers. Thank you!
Alan and team do a great job.
Love love them.....especially April at the front desk!
Always been friendly, straight shooting with me. Corrected any issues promptly.