Our Reviews
Rating Breakdown
5
227
4
20
3
2
2
5
1
25
NEW
Positive: Quality
They do a great inspection job and don't pressure you into fixing things outside of your budget. High quality workmanship, too! A mechanic you can trust! Hard to find these days, so I will always return if I'm having any vehicle issues!
NEW
Critical: Quality
Not only did I come in for an oil change but was given and charged for a full inspection without being notified about the the service being done, but my oil change was done incorrectly and now half of my driveway is pooled and streaked with oil from the very top all the way down to the sidewalk.
Critical: Quality
Not only did I come in for an oil change but was given and charged for a full inspection without being notified about the the service being done, but my oil change was done incorrectly and now half of my driveway is pooled and streaked with oil from the very top all the way down to the sidewalk.
Thank you. good and fast job.
NEW
Positive: Professionalism, Punctuality, Quality, Value
I've been bringing my car to Brian's Thorncliffe Auto/NAPA on 4 St NW for over 10 years and every time I do, I leave feeling better about the long term condition of my vehicle. Brian and his staff are honest and ethical and for me, having …More
Positive: Professionalism, Punctuality, Quality, Value
I've been bringing my car to Brian's Thorncliffe Auto/NAPA on 4 St NW for over 10 years and every time I do, I leave feeling better about the long term condition of my vehicle. Brian and his staff are honest and ethical and for me, having …More
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
I would and have sent other customers to this business because they are honest and do excellent work with no problems or issues after service has been done. On top of that they picked the car up from my home and when done they delivered it back to my house. Amazing.
Positive: Professionalism, Punctuality, Quality, Value
Professional and prompt service
Positive: Professionalism, Punctuality, Quality, Value
Great shop. I have used them for regular scheduled maintenance and additional repairs. Always very clear explaining what needs to be done and why (and what can wait). Don't try to up-sell unnecessary work. Work is done on schedule and …More
Positive: Professionalism, Quality, Value
Excellent service and communication. Previous shop where I had a transmission fluid change completed overfilled the transmission causing damage and malfunction. Issue was found quickly and time-line and price were laid out on repair. Will be going back for any future work on my vehicles.
I asked them do a simple wiper blade replacement. Called ahead and they quickly had the required parts brought in and swapped out same afternoon. Technician was very informative as I have a VW and had a couple questions on things that …More
Positive: Professionalism, Value
Very friendly group of people. Sent a detailed report including estimates of potential repairs. Outlined what is necessary vs. what can wait - pretty much exactly what everyone wants in a mechanic. Will definitely be returning!
My experience was really good. I like to support local businesses and Thorncliff Automotive is my neighborhood mechanic. They are helpful and friendly. I also had a good conversation while I was there. In these days of covid, an in …More
Positive: Professionalism, Punctuality
Great place! Friendly and fast service ❤️
They got me in right away, and the pricing was more than fair. Would definitely recommend for future services.
Positive: Quality, Value
My experiences at Thorncliffe NAPA are always excellent. The staff go above and beyond to ensure I know exactly what needs to be done by emailing me a quote. Then they take the time to discuss it with me so I can make an I informed …More
People there are nice.
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
This was my first time at Thorncliffe Auto Repair and I most certainly will be back! The service was excellent and the prices very reasonable. From the time I booked the appointment to when I picked my car up, the staff was very …More
Critical: Professionalism, Quality, Value
I called and booked an oil change. The gentleman working offered a diagnostic. At first I agreed and then remembered I could get a mechanic at my work to do it. Afterwards he refused to service my vehicle. Not only was this incredibly …More
Positive: Professionalism, Punctuality
Positive: Professionalism, Punctuality, Quality, Value
On top of being very responsive to my inquiries, I feel that I can trust their evaluation of what my vehicle needs to operate safely. They have gained my trust and I value their service.
Fantastic Auto place. Very grateful for their help with my vehicles.
1st time there and it felt very welcoming and still professional. Friendly staff.
Always great work from Brian and his team. We get options and priorities for what needs to be done vs recommendations. Fair pricing and quality service keeps us returning. CHEERS!
Positive: Professionalism, Punctuality
Positive: Professionalism
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality
I have been completely satisfied with this company I would recommend them to everyone well done
Positive: Professionalism, Punctuality, Quality, Value
Always great service, on-time, open communication, friendly and courteous. I don't go anywhere else for my car repairs.
Positive: Professionalism
prompt,friendly service. replaced faulty parts quickly,after initially installing a defective part from the manufacturer.
Positive: Professionalism, Punctuality, Quality, Value
Really, this place was an excellent option, we were checking many options around Calgary, although the customer service didn't have good reviews, until we checked this one with my husband. We noticed the customer service was amazing, and to …More
Positive: Professionalism, Punctuality
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism
Just liked the way they handle my van repairs. Very up front and professional. Will definitely be back.
Thank u Napa! Always there for me! Quality work
Amazing service👍
Positive: Professionalism, Punctuality
So great. I recommend this garage mainly because they treat you with respect! I had a problem years ago that that Brian could have totally taken advantage of me with but he ended up sendine to the dealership on my warranty that I had the no …More
Always trusted service
Positive: Professionalism
They got us in really quick to look over the car and see what was wrong with my brakes before a road trip. Quick and professional all the way
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
We are very happy with the quality of service from Thorncliffe Automotive Repair. They are very helpful, fast and friendly. We appreciated having a loaner car to use also.We will definitely be using them in the future for our car/truck needs.