Our Reviews


Average User Rating

4.52 / 5

Rating Breakdown

5
237
4
21
3
2
2
5
1
25

May 5, 2020
1 year ago
Brian and his team do great work and I appreciate their transparency.

May 5, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality Great shop. I always feel like I'm being helped as thoroughly as possible here. The lady at the front desk is very helpful. Everytime I leave I get a text a few days later making sure that everything is okay with the work they did.

Apr 28, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Over the past year we have been taking all 3 of our vehicles to Brian at Thorncliffe Auto Repair. The work has always been of a good quality and the team there have always done their best to accommodate our busy family schedules. Great to have a business owner and team you can trust!

Apr 28, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I was kept informed every step of my repair. I felt the ship was very honest about what did and did not need repairs. It was a good price for what was needed. I am a repeat customer and will recommend them in the future.

Apr 28, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I will definitely be taking my truck back here for further service work! I'm a stickler for communication and these guys knock it out of the park. Brian and his team are fantastic and I will be recommending them to all my friends and family.

Apr 22, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Reliable, quality and timely service.

Apr 22, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value We have been customers of Thorncliffe Auto for 12 years, and have only been totally satisfied with their service, and their treatment of us. They have gone above and beyond our expectations at times. They are great!. Thank-you to Brian and his staff. Gordon and Joy Scollon

Apr 19, 2020
1 year ago
Positive: Quality

Apr 19, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value excellent service and so close to home

Apr 19, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality Good cutomer services and thecnic service

Apr 19, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value In for a seasonal tire change. Service excellent.

Apr 19, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value We take our 2 vehicles here for most of the work or regular service they require. They do good work and stand behind the service with a good warranty.

Apr 13, 2020
1 year ago
Positive: Professionalism, Quality

Apr 13, 2020
1 year ago
They are easy to deal with. Getting in and out is fast and they do good work. I appreciate their honesty.

Apr 13, 2020
1 year ago
Always great service!

Apr 13, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value On top of being very responsive to my inquiries, I feel that I can trust their evaluation of what my vehicle needs to operate safely. They have gained my trust and I value their service.

Mar 18, 2020
1 year ago
Positive: Professionalism I have been to Thorncliffe Automotive Repair twice now in the last couple years for big ticket items - 2011 Ram and most recently 09 Silverado.They have done a good job both times. Reasonable rates and timely service. If your in the NW - this should be your GO 2 place!

Mar 4, 2020
1 year ago
Positive: Professionalism, Punctuality, Value

Mar 4, 2020
1 year ago
Good service. Good communication.

Dec 11, 2019
2 years ago
Brian was exceptional and went above and beyond to assist me with vehicle information I needed. Costumer service is honest and amazing!! I would recommend this place to EVERYONE!!!! …More

Nov 25, 2019
2 years ago
Brian was exceptional and went above and beyond to assist me with vehicle information I needed. Costumer service is honest and amazing!! I would recommend this place to EVERYONE!!!! Thanks guys!!! Natalie.

Oct 25, 2019
2 years ago
Brian and Trina are calm, helpful, and polite. They make suggestions to save money and keep my car in good condition.

Sep 25, 2019
2 years ago
Very professional; am happy I found them. Cheerful and helpful members of staff. I 100% recommend NAPA AUTOPRO.

Aug 25, 2019
2 years ago

Aug 25, 2019
2 years ago

Aug 25, 2019
2 years ago
Fast efficient service, courteous folks. Very close to my residence.

Aug 25, 2019
2 years ago
I've been your store today and I feel your services are very good !

Aug 22, 2019
2 years ago
I've been your store today and I feel your services are very good !

Aug 11, 2019
2 years ago
Poor service experience that was so ridiculous it would be funny if it wasn't so inconvenient! I booked the day before to bring my car in at 8 a.m. for an oil change and agreed it would be ready for pick up at 9. When I returned at 9:10 …More

Jul 25, 2019
2 years ago
Poor service experience that was so ridiculous it would be funny if it wasn't so inconvenient! I booked the day before to bring my car in at 8 a.m. for an oil change and agreed it would be ready for pick up at 9. When I returned at 9:10 my car wasn't ready because it was only 1/2 full of oil and they didn't have any more?! There was no apology or any option offered for my predicament. I had to take a taxi to work. They closed before I got off work so in conversation we agreed they would hide my key and I would call in the next day with payment. 5 minutes before they close they leave a voice message that they need payment before they will release my car. They could have taken my payment info when I was on the phone with them at 10:30? No key was hidden; they had my car for the night. Such a unnecessary hassle!

Apr 25, 2018
3 years ago
-

Apr 11, 2018
3 years ago
Om 2013 I brought in my equinox after verifying numerous times a quote for the work and that they had a the special tool needed for the repair. They said they had the tool and quoted a repair price. They ended up not having the tool and …More

Apr 11, 2018
3 years ago
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price …More

Apr 2, 2018
3 years ago
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price we had paid the dealer and other technicians. I will be using Thorncliffe for all of our future servicing needs.

Mar 25, 2018
3 years ago

Mar 25, 2018
3 years ago

Mar 25, 2018
3 years ago
These guys do good work. They are honest and fair, which is all you can ask for in a shop.

Mar 25, 2018
3 years ago
Quote of 924$ for alternator and battery repair. Went to another well known repair shop and got both with labor for 380$. Be very weary of their prices!

Mar 25, 2018
3 years ago
Brian was great, got me in with 30 min notice twice now. Work was done quick, I am happy with the service.

Mar 25, 2018
3 years ago
Everyone was super friendly and easy to deal and work was done super fast

Mar 25, 2018
3 years ago
Om 2013 I brought in my equinox after verifying numerous times a quote for the work and that they had a the special tool needed for the repair. They said they had the tool and quoted a repair price. They ended up not having the tool and increasing the quote by 50%. It then took over 3 repeat visits to get the repair done. Today, their work fell apart. Low quality parts used that should have lasted longer. I will now take my vehicle to reputable mechanic who has quoted me a price, he will stick to, about 60% less than their price and it will fall apart. You take significant commercial and potentially other risk going to this place. Those numerous return trips clearly contributed to these poor parts failing well before they should have ... the previous part lasted 10 years, their part lasted 4 years ...

Feb 10, 2018
3 years ago
Been coming here for about 5 years now without any issues. Brian and Riley have always gotten the work done right and on time which I really appreciate being a one vehicle house hold.

Mar 25, 2017
4 years ago

Mar 25, 2017
4 years ago
Very good service.

Apr 11, 2013
8 years ago
OK, so this place is NOT worth your time or your hard earned money. I had a car that i just bought with an ABS issue. I took it to my regular garage and he did have the correct code reader to do ABS …More

Mar 25, 2013
8 years ago
- OK, so this place is NOT worth your time or your hard earned money. I had a car that i just bought with an ABS issue. I took it to my regular garage and he did have the correct code reader to do ABS work, so i check around and just across the way was NAPA! i explained my problem and he was happy to assist. After 3 days wait i was told my ABS control module was dead. So i asked him to check around as will i to find one. after nothing from him in 3 more days i went over to see him and he said "i was on his list to call that day" please bare in mind i can see his shop from my kitchen window and he is NEVER over busy. So he tells me he can get one for $1300 from ford, funny how i called ford and they quoted me $950. So i also stated i found one that is used off a car that was an insurance write off due to interior fire for $100 he said sure grab it. So i did. This is all the same day, i took it back to him2 hours later. 4 days later!!! he did call so my wife said she will pop in on her way home from work at 5pm, AGAIN the whole, you were on my list to call.... so after $510 the abs light is still on, his excuse is he's not sure as he can't read the code!! He ran a diagonostic 2 times and installed the other module. and it's not fixed and i'm out $510!! trust me people...shop elsewhere! thats what i am now doing. His shop rate is $110 and the book time on an ABS module is 1 hour 15 minutes. Crazy people like this make having a local garage impossible, once my abs is sorted i will stick with my regular guy.

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