Our Reviews
Rating Breakdown
5
326
4
25
3
3
2
6
1
26
People there are nice.
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
This was my first time at Thorncliffe Auto Repair and I most certainly will be back! The service was excellent and the prices very reasonable. From the time I booked the appointment to when I picked my car up, the staff was very …More
Critical: Professionalism, Quality, Value
I called and booked an oil change. The gentleman working offered a diagnostic. At first I agreed and then remembered I could get a mechanic at my work to do it. Afterwards he refused to service my vehicle. Not only was this incredibly …More
Positive: Professionalism, Punctuality
Positive: Professionalism, Punctuality, Quality, Value
On top of being very responsive to my inquiries, I feel that I can trust their evaluation of what my vehicle needs to operate safely. They have gained my trust and I value their service.
Fantastic Auto place. Very grateful for their help with my vehicles.
1st time there and it felt very welcoming and still professional. Friendly staff.
Always great work from Brian and his team. We get options and priorities for what needs to be done vs recommendations. Fair pricing and quality service keeps us returning. CHEERS!
Positive: Professionalism, Punctuality
Positive: Professionalism
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality
I have been completely satisfied with this company I would recommend them to everyone well done
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Punctuality, Quality, Value
Always great service, on-time, open communication, friendly and courteous. I don't go anywhere else for my car repairs.
Positive: Professionalism
prompt,friendly service. replaced faulty parts quickly,after initially installing a defective part from the manufacturer.
Positive: Professionalism, Punctuality, Quality, Value
Really, this place was an excellent option, we were checking many options around Calgary, although the customer service didn't have good reviews, until we checked this one with my husband. We noticed the customer service was amazing, and to …More
Positive: Professionalism, Punctuality
Positive: Professionalism, Quality, Value
I don't have a high level of knowledge when it comes to car parts and repairs so I am forced to place a lot of trust in mechanics. I went to Thorncliffe because they are nearby, but I went back because they have good, friendly and …More
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism
Just liked the way they handle my van repairs. Very up front and professional. Will definitely be back.
Positive: Professionalism, Punctuality, Quality, Value
I am so impressed with the professional , on time, within budget and complete work I have had done at Thorncliffe auto pro. I am a mechanic but when I am pressed for time or not set up for a bigger job than I have time or tooling for , I can count on these people to fix me up right! I would recommend Thorncliffe auto to anyone!
Positive: Professionalism, Punctuality, Quality, Value
Thank u Napa! Always there for me! Quality work
Amazing service👍
Brian and Trina are calm, helpful, and polite. They make suggestions to save money and keep my car in good condition.
Very professional; am happy I found them. Cheerful and helpful members of staff. I 100% recommend NAPA AUTOPRO.
Fast efficient service, courteous folks. Very close to my residence.
I've been your store today and I feel your services are very good !
I've been your store today and I feel your services are very good !
Poor service experience that was so ridiculous it would be funny if it wasn't so inconvenient! I booked the day before to bring my car in at 8 a.m. for an oil change and agreed it would be ready for pick up at 9. When I returned at 9:10 …More
Poor service experience that was so ridiculous it would be funny if it wasn't so inconvenient! I booked the day before to bring my car in at 8 a.m. for an oil change and agreed it would be ready for pick up at 9. When I returned at 9:10 my car wasn't ready because it was only 1/2 full of oil and they didn't have any more?! There was no apology or any option offered for my predicament. I had to take a taxi to work. They closed before I got off work so in conversation we agreed they would hide my key and I would call in the next day with payment. 5 minutes before they close they leave a voice message that they need payment before they will release my car. They could have taken my payment info when I was on the phone with them at 10:30? No key was hidden; they had my car for the night. Such a unnecessary hassle!
Friendly staff, very knowledgeable and helpful. Prices were a little higher than expected, and I didn’t end up repairing my vehicle there. However, the team was beyond helpful and explained to me clearly what was wrong with my car and …More
Friendly staff, very knowledgeable and helpful. Prices were a little higher than expected, and I didn’t end up repairing my vehicle there. However, the team was beyond helpful and explained to me clearly what was wrong with my car and answered all my other questions as well. If I had a job I had no idea how to do, I’d recommend this shop. They were kind even though I didn’t follow through with the repair!
I take both my vehicles here. We ran into one issue which was resolved equitably. Really proved to me that they are a quality location with excellent ownership. You are not getting that kind of tact at a number grinder garage. Thanks we will return.
I brought my Mustang in to thorncliffe autopro (on a flat deck) because the oil pressure gauge needle dropped to zero. Fortunately this was only a couple of blocks away, but after regular business hours. They called me in the morning on …More
Helpful. $99 special is a good deal
Great place, excellent work done for a good price. They only do what's necessary, and the staff is great, especially John, the owner.
I always get excellent service and follow up - rates are fair and I have never been pressured into unnecessary repairs on my vehicles. And the work is done when they say it will be completed - plus the convenience of walking from my house to their shop is a bonus!
Always great service and they only fix what is needed, done right the first time.
Recently had timing belt/water pump kit professionally installed & had voltage regulator issue solved ,in the most recent. This snow ❄️ falling today ,isn’t worrying me . 😊
They are easy to deal with. Getting in and out is fast and they do good work.
Despite being a customer here for 20 years I had one bad experience too many since the change of ownership. Finding someplace else.
I brought my Mustang in to thorncliffe autopro (on a flat deck) because the oil pressure gauge needle dropped to zero. Fortunately this was only a couple of blocks away, but after regular business hours. They called me in the morning on the next business day to ask what was the reason for the visit. To make a long story short they analyzed the car and diagnosed the issue to the specific part. They offered a couple of options for how to proceed and an estimated cost for each. Honest and professional automotive service. Will recommend this shop, & go back for service without hesitation.
I take both my vehicles here. We ran into one issue which was resolved equitably. Really proved to me that they are a quality location with excellent ownership. You are not getting that kind of tact at a number grinder garage. Thanks we will return.
This shop terrible caught my engine on fire didnt fix it took another cae there charged me to tell me big bucks to to get car running never take another cae there again
Overall, this is really a very trust worthy place. Honest, punctual and determined.
Regards,
Arun Shankar
Quote of 924$ for alternator and battery repair. Went to another well known repair shop and got both with labor for 380$. Be very weary of their prices!
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Om 2013 I brought in my equinox after verifying numerous times a quote for the work and that they had a the special tool needed for the repair. They said they had the tool and quoted a repair price. They ended up not having the tool and …More
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price …More
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price we had paid the dealer and other technicians. I will be using Thorncliffe for all of our future servicing needs.