Our Reviews


Average User Rating

4.60 / 5

Rating Breakdown

5
326
4
25
3
3
2
6
1
26

Aug 19, 2020
1 year ago
Positive: Professionalism, Punctuality So great. I recommend this garage mainly because they treat you with respect! I had a problem years ago that that Brian could have totally taken advantage of me with but he ended up sendine to the dealership on my warranty that I had the no …More

Aug 13, 2020
2 years ago

Aug 12, 2020
2 years ago
Always trusted service

Aug 12, 2020
2 years ago
Always trusted service

Aug 11, 2020
2 years ago
Positive: Professionalism They got us in really quick to look over the car and see what was wrong with my brakes before a road trip. Quick and professional all the way

Aug 2, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Jul 28, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value We are very happy with the quality of service from Thorncliffe Automotive Repair. They are very helpful, fast and friendly. We appreciated having a loaner car to use also.We will definitely be using them in the future for our car/truck needs.

Jul 25, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value The work on my vehicle was thorough and i was informed of things in such a way that decisions were mine to make with adequate information. Staff were really easy to deal with.

Jul 20, 2020
2 years ago
Good service. Good communication. I highly recommend Brian and his team.

Jul 18, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value What great service , my vehicle was in right away fixed and on my way . I feel they went beyond my expectations with offering a loaner car so I could make it to work . I’m more than impressed with every interaction. Great location . And …More

Jul 14, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value I needed to get my vehicle in as engine lights came on, and was shifting and riding rough. These guys got me in right away, figured out the problem gave me solution and fixed it all in a reasonable amount of time. I would highly recommend Thorncliffe Napa to anybody looking for a top quality mechanic

Jul 14, 2020
2 years ago
excellent staff. very honest and reliable mechanics. owner is knowledgeable and very friendly. definitely recommend for all services

Jul 12, 2020
2 years ago

Jul 10, 2020
2 years ago
Positive: Professionalism, Value Brian and team were very kind and helpful and got me in immediately when I was in a bind. Highly recommend!

Jun 30, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value Brian and his team is doing great job helping their customers and support their needs. The whole team is very friendly and professional.

Jun 24, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Jun 12, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Jun 10, 2020
2 years ago
Positive: Quality Been coming here for close to a decade with my older truck with no issues. They've always valued my time and had my vehicle up and running again promptly. Really appericate the ongoing commiment to customer service.

Jun 4, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value I only go here for service work to my 2017 Honda Ridgeline. Always top notch work and always completed when they say it will be done. Very well priced services. Even if not in the area, its worth your while to visit Thorncliffe Automotive Repair.

May 25, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value Amazing experience! I have been giving both my cars, Dodge Grand caravan and Fiat 500 since two years for servicing and really very happy with the service. I will definitely recommend this place !

May 25, 2020
2 years ago

May 24, 2020
2 years ago
- Positive: Professionalism, Punctuality, Quality, Value I've been bringing my car to Brian's Thorncliffe Auto/NAPA on 4 St NW for many years and every time I do, I leave feeling better about the long term condition of my vehicle. Brian and his staff are honest and ethical and for me, having them …More

May 21, 2020
2 years ago

May 20, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value I've been bringing my car to Brian's Thorncliffe Auto/NAPA on 4 St NW for many years and every time I do, I leave feeling better about the long term condition of my vehicle. Brian and his staff are honest and ethical and for me, having them …More

May 19, 2020
2 years ago
I've been bringing my car to Thorncliffe/NAPA for many years which is the main reason why I still drive them and they're in such great condition.

May 19, 2020
2 years ago
Positive: Professionalism, Punctuality

May 13, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

May 12, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality always friendly, helpful and smiling and have never had to complain about the quality of work.

May 11, 2020
2 years ago
Positive: Professionalism, Punctuality

May 11, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago
These guys do good work. They are honest and fair, which is all you can ask for in a shop.

Mar 25, 2018
4 years ago
Quote of 924$ for alternator and battery repair. Went to another well known repair shop and got both with labor for 380$. Be very weary of their prices!

Mar 25, 2018
4 years ago
Brian was great, got me in with 30 min notice twice now. Work was done quick, I am happy with the service.

Mar 25, 2018
4 years ago
Everyone was super friendly and easy to deal and work was done super fast

Mar 25, 2018
4 years ago
Om 2013 I brought in my equinox after verifying numerous times a quote for the work and that they had a the special tool needed for the repair. They said they had the tool and quoted a repair price. They ended up not having the tool and increasing the quote by 50%. It then took over 3 repeat visits to get the repair done. Today, their work fell apart. Low quality parts used that should have lasted longer. I will now take my vehicle to reputable mechanic who has quoted me a price, he will stick to, about 60% less than their price and it will fall apart. You take significant commercial and potentially other risk going to this place. Those numerous return trips clearly contributed to these poor parts failing well before they should have ... the previous part lasted 10 years, their part lasted 4 years ...

Feb 10, 2018
4 years ago
Been coming here for about 5 years now without any issues. Brian and Riley have always gotten the work done right and on time which I really appreciate being a one vehicle house hold.

Mar 25, 2017
5 years ago

Mar 25, 2017
5 years ago
Very good service.

Apr 11, 2013
9 years ago
OK, so this place is NOT worth your time or your hard earned money. I had a car that i just bought with an ABS issue. I took it to my regular garage and he did have the correct code reader to do ABS …More

Mar 25, 2013
9 years ago
- OK, so this place is NOT worth your time or your hard earned money. I had a car that i just bought with an ABS issue. I took it to my regular garage and he did have the correct code reader to do ABS work, so i check around and just across the way was NAPA! i explained my problem and he was happy to assist. After 3 days wait i was told my ABS control module was dead. So i asked him to check around as will i to find one. after nothing from him in 3 more days i went over to see him and he said "i was on his list to call that day" please bare in mind i can see his shop from my kitchen window and he is NEVER over busy. So he tells me he can get one for $1300 from ford, funny how i called ford and they quoted me $950. So i also stated i found one that is used off a car that was an insurance write off due to interior fire for $100 he said sure grab it. So i did. This is all the same day, i took it back to him2 hours later. 4 days later!!! he did call so my wife said she will pop in on her way home from work at 5pm, AGAIN the whole, you were on my list to call.... so after $510 the abs light is still on, his excuse is he's not sure as he can't read the code!! He ran a diagonostic 2 times and installed the other module. and it's not fixed and i'm out $510!! trust me people...shop elsewhere! thats what i am now doing. His shop rate is $110 and the book time on an ABS module is 1 hour 15 minutes. Crazy people like this make having a local garage impossible, once my abs is sorted i will stick with my regular guy.

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