Our Reviews


Average User Rating

4.59 / 5

Rating Breakdown

5
301
4
24
3
2
2
5
1
26

Mar 25, 2019
3 years ago
Outstanding service!!!! I had what I thought was a part that needed replacing that was in warranty, that was done at another NAPA dealer. Thorncliffe gladly took my vehicle, only to discover not the issue and even sent me a picture of the part for reassurance. Treena at the front was exceptional. I would recommend this service station hands down. Will look forward to having all my repairs done here!!!

Aug 26, 2018
3 years ago
Quote of 924$ for alternator and battery repair. Went to another well known repair shop and got both with labor for 380$. Be very weary of their prices!

Jun 6, 2018
3 years ago
Great quality service and honest people. Highly recommend!

Apr 25, 2018
4 years ago
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Apr 11, 2018
4 years ago
Om 2013 I brought in my equinox after verifying numerous times a quote for the work and that they had a the special tool needed for the repair. They said they had the tool and quoted a repair price. They ended up not having the tool and …More

Apr 11, 2018
4 years ago
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price …More

Apr 11, 2018
4 years ago
I showed up at Brian's door on a Friday at 3:30pm due to a sudden issue with my car and I was nearby. Even with the shop closing at 5, he promised me he would look at it before the end of the day. I received a call from him at 5:30pm noting …More

Apr 11, 2018
4 years ago
After my friend Judy recommended Thorncliffe Auto, I took one of my vehicles there three years ago for an oil change and tire swap. At first, I thought the invoice was incorrect because it was much less costly than the dealership. …More

Apr 2, 2018
4 years ago
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price we had paid the dealer and other technicians. I will be using Thorncliffe for all of our future servicing needs.

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago

Mar 25, 2018
4 years ago
These guys do good work. They are honest and fair, which is all you can ask for in a shop.

Mar 25, 2018
4 years ago
Quote of 924$ for alternator and battery repair. Went to another well known repair shop and got both with labor for 380$. Be very weary of their prices!

Mar 25, 2018
4 years ago
Brian was great, got me in with 30 min notice twice now. Work was done quick, I am happy with the service.

Mar 25, 2018
4 years ago
Everyone was super friendly and easy to deal and work was done super fast

Mar 25, 2018
4 years ago
Om 2013 I brought in my equinox after verifying numerous times a quote for the work and that they had a the special tool needed for the repair. They said they had the tool and quoted a repair price. They ended up not having the tool and increasing the quote by 50%. It then took over 3 repeat visits to get the repair done. Today, their work fell apart. Low quality parts used that should have lasted longer. I will now take my vehicle to reputable mechanic who has quoted me a price, he will stick to, about 60% less than their price and it will fall apart. You take significant commercial and potentially other risk going to this place. Those numerous return trips clearly contributed to these poor parts failing well before they should have ... the previous part lasted 10 years, their part lasted 4 years ...

Mar 25, 2018
4 years ago
Been coming here for about 5 years now without any issues. Brian and Riley have always gotten the work done right and on time which I really appreciate being a one vehicle house hold.

Mar 25, 2018
4 years ago
Excellent service! We brought our vehicle in with a problem three other technicians were unable to diagnose, the team at Thorncliffe found the problem in one hour of diagnostics and where able to fix the problem for a fraction of the price we had paid the dealer and other technicians. I will be using Thorncliffe for all of our future servicing needs.

Mar 25, 2018
4 years ago
Great quality service and honest people. Highly recommend!

Mar 25, 2018
4 years ago
I showed up at Brian's door on a Friday at 3:30pm due to a sudden issue with my car and I was nearby. Even with the shop closing at 5, he promised me he would look at it before the end of the day. I received a call from him at 5:30pm noting all the details of his inspection, and that he had called around for parts that were unavailable for another month. The following business day (Monday), Brian followed up with multiple phone calls on the work and how it progressed. Although it ended up costing more than the original quote, everything was explained in detail and the car was returned to me within 2 business days, and over 10 hours of labour, even though I had made no appointment. =)

Mar 25, 2018
4 years ago
Great service. Great people. They've always taken great care of me and my vehicles needs. Brian even went out of his way to have a glass company come out and replace my window while it was in his care.

Mar 25, 2018
4 years ago
After my friend Judy recommended Thorncliffe Auto, I took one of my vehicles there three years ago for an oil change and tire swap. At first, I thought the invoice was incorrect because it was much less costly than the dealership. Since then, my family has taken all four of our vehicles to Thorncliffe. The level of service and professionalism from Brian and Riley is appreciated. When looking at options for tires, I have always been presented with three options (and the offer for them to look for more). When service is recommended based on the age/mileage of vehicle, it has always been stated that it is recommendation but my choice if I would like to have that done now or next time (except for once in the case of "I really do suggest you do this now", when it was warranted).

Feb 10, 2018
4 years ago
Been coming here for about 5 years now without any issues. Brian and Riley have always gotten the work done right and on time which I really appreciate being a one vehicle house hold.

Apr 11, 2017
5 years ago
Do not go here it's not worth your time. I went to get new breaks 13 moths ago, One moth past there warranty I took it in several times complaining about a grinding noise every time I hit the breaks that would come and go. Each time they …More

Apr 11, 2017
5 years ago
this is the first and only time to this garage.Chose to come here because it was close to my work. The charging system warning light was flicker(it was not on steady) They had the car for almost 4hrs.I was assured that they had tested the …More

Apr 11, 2017
5 years ago
I thoroughly appreciated the service I received at Thorncliffe Auto! I have brought my vehicle to Thorncliffe Auto on a couple occasions for different issues I have experienced over the past few years. The first time, I had trouble with a …More

Mar 25, 2017
5 years ago

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