Our Reviews
Rating Breakdown
5
309
4
5
3
0
2
0
1
5
Positive: Professionalism, Punctuality
Very nice people. Friendly service and quality work.
Positive: Professionalism, Punctuality, Quality, Value
Fantastic service and fair pricing. I will definitely be send my vehicles back to them!
Positive: Punctuality, Quality, Value
Not only did they fit me in for new tires last minute the day before thanksgiving, but they also took care of this noise my cars been making for over a year without me mentioning it! I’m so grateful for a local family auto shop I can trust- and such a good location too! I’ll be coming here for all my car needs moving forward.
Quick, convenient and answered all my questions.
Family owned, Excellent service, and amazing work.
Positive: Professionalism, Punctuality, Quality, Value
My truck needed tires and I’ve been looking for a new shop to try out. Herald’s gave me an out the door price over the phone and had me taken care of the next week. I needed a few extra things done and they had them notated so when I …More
Excellent and quick service
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
I would highly recommend this very clean Parma establishment after purchasing tires...at cost! Their highly trained and kind professionals were able to quickly notice that my vehicle was never aligned and had a defective part installed by a …More
Scott and the crew were very easy to schedule with. The prices were quite competitive, and the install went as smooth as could be. I will definitely use Herold Auto again!
Positive: Professionalism, Quality
My son told me his oil light had been on "for awhile", the shop was able to squeeze me in for an oil change and free tire rotation. When they found other issues they helped me determine what was critical and safety related vs. what could wait to stay within my budget. Super nice to deal with, great service!
Positive: Professionalism, Punctuality, Quality, Value
Very nice and welcoming. I was a walk in and they got me in right away. Super fast service. Made me super comfortable while I waited. Nice and clean waiting area. Way below compatible prices and I plan on going back for all of my vehicles needs.
Awesome. Guys are quick, reliable, and have great customer service.
Positive: Professionalism, Quality, Value
Quick and affordable service
This was my first time dealing with them, and I was very satisfied. This is a friendly place and they got my tires on super-quick.
Positive: Professionalism, Punctuality
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
These guys are awesome! Had my car towed to them and they had it fixed the next day. Great service and very courteous. They will definitely be my go to.
Very knowledgeable and professional service! They diagnosed a problem that another shop could not. Car is running fantastic now! They even provided a free loaner car! Definitely recommend Herold Family automotive for all your automotive needs! Place is a first class business and will return for all my car repairs!
Took my truck in for a bad oil leak. They had to order parts, I had my truck back the next day. No more leaks, fixed right the first time. The GMC dealership told me it would be two weeks before I could get an appointment. I will start using Herold's for oil changes and repairs, moving foward.
Flyer for oil change. Best price in area for full synthetic. We have original dealer in CT free lifetime oil changes, but due to Covid-19, not able to so at this change. Herolds has straight forward and trustworthy service. Enough so, that …More
Positive: Professionalism, Punctuality, Quality
Awesome place!! Wonderful customer service and efficient work on my car. I am extremely pleased with the work that was done on it. Thank you Herold's!! I will return!!
Great place friendly staff good prices fast service
Had a great experience at Herold Family Auto. Originally had an appt for oil change, tire rotation. While there spoke to the owner about what I was feeling when breaking. He took it for a quick drive. Explained my rotors needed replaced. I …More
Positive: Professionalism, Punctuality, Quality
These guys are awesome! Got me back on the road as fast as they could and took me right in. Their professional and outstanding service got me the 1000+ miles back home. Thanks again guys!
Went here on a whim when everything was mostly closed down in the first days of COVID shutdowns. They provided quick, friendly service with good prices. They are now my go to auto place. Its nice to find a reliable, family owned auto repair business you can trust.
I've gone to this repair facility on 2 recent occasions, one for an oil change and the second a rear brake job. On both occasions the customer service was first rate. Additionally I found their prices very competitive if not better than …More
Their new marketing and signage helped us to take notice! It was good to see a familiar face from the past. We're glad to find a new shop!
Positive: Professionalism, Punctuality, Quality, Value
6/18/2020: First visit the the Harold Family Automotive Center in Medina, OH. What an amazing and positive experience received for 2 of my vehicles repaired that day. …More
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Scott was a pleasure to work with! He explained everything very well and was fully engaged from start to finish. Simply put, they treat you like family!
Positive: Professionalism, Punctuality, Quality, Value
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Positive: Quality
The staff here is friendly and efficient. I brought my car in for new tires and an alignment. The price for the tires was great...at cost!!! My car handles and rides so much better now! I highly recommend Herolds!
Positive: Professionalism, Quality, Value
Great service and very friendly owners! Price on brakes was excellent for the quality!
Positive: Professionalism, Value
Positive: Professionalism, Punctuality, Quality, Value