Our Reviews
Rating Breakdown
5
484
4
5
3
0
2
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19
EXCELLENT the price was fair, Customer service was Above and beyond what I could have imagined! Brakes are working great.👍
Did a great efficient jobService: Brakes
When everyone else has told me they are booked until next week Harold's has always been able to get us in the same day and get our car fixed that day. On top of that the prices and service is great. I would highly recommend them to anyone in Medina. Great job Harold Family and thanks for the great service!
I was very professional with the owner who soon called the medina police on me. the cops came out we talked all was well. but jeez what a mean unchristian thing to do if you ask me.
Herold’s family automotive did an amazing job. I took my truck in for an estimate on brakes and rotors. They were able to track down the parts and replace everything the same day. I would highly recommend them!Services: Brakes, Vehicle Inspection
I've done 95% of the maintenance on our cars for the last 40 years. We have a driveway of complicated German cars. From regular fluid changes to total restorations. However, when I lack time, tools or skills necessary to do the work this is the shop I go to. It's the only shop in our area I trust to not screw up our cars. Every time I've EVER gone to another shop it's been a costly disaster. The guys are accurate, precise, fair and most of all honest. They'll even let me know the "Book Time" estimate a repair will take even when I DIY it. This shop can't be beat!Services: Steering & suspension repair, Tires, General repairs & maintenance, Wheel alignment
Service was great communication even better
Excellent service. Reasonable prices.
Super easy and simple. Everyone knows what they are doing. What’s really nice is they’re transparent with what they are talking about.Service: Tires
My car wouldn’t start last week and my regular mechanic was on vacation, so I had it towed here because of the great reviews.I got a call that they were “able to start my car just fine” and I could pick it up. I was skeptical, but I’m not a mechanic so I picked up my car.Today, I drove my car out to Akron and when I tried to come home my car wouldn’t start. I had my car towed to my regular mechanic and he told me my starter needs to be replaced.This stressful incident and $75 tow could’ve been prevented had they just looked at it when it was in their shop rather than sending me on my way.
Great service and communications. They saved me hundreds of dollars by doing the work on my vehicle that was needed instead of what I assumed was the problem, which I had been told by another much more expensive service provider. Friendly and helpful, I recommend them highly!Services: Auto brake replacement, Wheel alignment
Wow! I’ve never in my life experienced this level of care, respect and friendliness from a car repair shop. If you don’t know anything about cars like myself, go here. They will treat you well and make you and your car feel important. I will never take my car anywhere else besides Herold’s as long as I live around here.Services: Cleaning, Auto engine diagnostic, Vehicle Inspection
Had my last oil change from here. They forgot to put the gasket on drain plug, When I called the guy kept asking me if I was done talking. He was very rude. Do yourself a favor and avoid this place at all costs. GO ELSEWHERE !!!!Service: Oil change
Positive: ProfessionalismHmm, I'm not sure what happened to my previous review but it was a glowing review of Herold's because they earned it. I came back to update the review with just a note on how I stopped in without an appointment for a tire rotation and they got me in and out in like 20 minutes. So still a 5 star business.Thanks again.8/11/22 - Another five star visit. Makes probably 20 in a row now.
Aug 29, 2022
9 months ago
9 months ago
Very attentive to the issues going on with the car. Not just the front office - everyone looks for ways to help. If your car or truck develops an issue, try Herold Family Auto out.
Hands down the best in the area! I recently went in for an oil change. I was extremely pleased with how polite and nice all employees were, how clean the waiting area is and how fast they were! The quality of this place is above and beyond! They even gave me a print out of my tire wear and thickness for my records and to show me first hand. I highly recommend Herold family auto!
I love using small quality family business whenever possible. I was made to feel welcome and important from the moment I walked in. I have since had both my sons take their cars there and couldn’t be happier with the experience. I can’t recommend them enough!!Services: Tires, Oil change, General repairs & maintenance
I called and they took my car in right away, they had my car for one day and repaired. Scott at the desk was great, polite, friendly and personable and kept in touch with me throughout the repair. So far the car is working great!Services: Auto battery maintenance, Battery, General repairs & maintenance, Auto battery replacement
I was extremely impressed with my recent visit to Herold Family Automotive. By far the best service I have experienced in years. They were very detailed in their analysis and review and Scott explained their findings in great detail, which I appreciate so much. I highly recommend them for everything automotive! Thank you for taking care of my car.
Guys are very friendly, on schedule and fairly priced. I would much rather spend my money with a company like this than a nationally ran chain but please let's not have too many people go there so I can still get in and out of there in a reasonable time :-)
I was extremely impressed with my recent visit to Herold Family Automotive. By far the best service I have experienced in years. They were very detailed in their analysis and review and Scott explained their findings in great detail, which I appreciate so much. I highly recommend them for everything automotive! Thank you for taking care of my car.Service: General repairs & maintenance
Good people & great work
They are excellent, prices very competitive.
Positive: Professionalism, Punctuality, Quality, ValueWhat a wonderful place. Cannot recommend them highly enough.Services: Brake service & repair, Oil change, Wheel alignment, Tires, Air & cabin filter replacement