Our Reviews
Rating Breakdown
5
359
4
5
3
0
2
0
1
8
Place you can Trust to fix it right and not take advantage of you. Nice group of guys. A real family mechanic
Positive: Professionalism, Punctuality, Quality
They got me in quickly and made all repairs on the same day. Communication was very strong throughout the experience and everyone was friendly - when I walked past the garage, the mechanics all said hello despite being busy at work. They …More
Too expensive!!! $600 for tied rod and wheel barring!!!!!
NEW
NEW
Too expensive!!! $600 for tied rod and wheel barring!!!!!
Great repair shop. They went above and beyond to get my air conditioning fixed before I went on vacation. I had it worked on two other places and they couldn't find the problem. Herolds found and fixed it in one day. There is a reason they have such high reviews
Services: Air conditioning, Install new wiper blades, Oil change, Brake service & repair
Robert S.
Jun 4, 2021
7 months ago
7 months ago
Took a tire there that had 1 nail in it. Tire was off the car already, just needed a plug. Is was $32!!!!!! As if the $26 for the 10 minute repair job wasn't enough, they charged us $4 for the tiny rubber plug. These guys are a RIP OFF. I went to a tire shop up the street and got a decent used tire installed and balanced for $25.
NEW
Great service, got my car in fast and repaired AC quickly and at a reasonable cost. I was also very impressed that they contacted me the following day to make sure that everything was still good with the car. Highly recommend!
NEW
Positive: Value
Took our 2016 Jeep Cherokee in for new tires, they provided affordable options. Also had new brake pads and rotors done. Back on a week later for an oil change. Discounts were available. Great service, fast, on time and quality! They even followed up to see how everything turned out. Thank you! Will be back again!
Positive: Value
Took our 2016 Jeep Cherokee in for new tires, they provided affordable options. Also had new brake pads and rotors done. Back on a week later for an oil change. Discounts were available. Great service, fast, on time and quality! They even followed up to see how everything turned out. Thank you! Will be back again!
Services: Oil change, Brakes, Tires
Positive: Professionalism, Punctuality, Value
After shopping around I decided to have Herrold’s Auto Repair replace my rear brakes, rotors and pads. Drop off was quick and easy, Scott was very pleasant and professional to deal with and the quote was accurate. I will definitely return for additional service in the future!
Service: Brakes
NEW
Positive: Professionalism, Punctuality, Quality, Value
NEW
Positive: Professionalism, Punctuality, Value
After shopping around I decided to have Herrold’s Auto Repair replace my rear brakes, rotors and pads. Drop off was quick and easy, Scott was very pleasant and professional to deal with and the quote was accurate. I will definitely return for additional service in the future!
NEW
Positive: Professionalism, Punctuality, Quality
NEW
Positive: Professionalism
I used to own a repair shop in my hometown in Missouri. Just moved here and had a tire leak at the tpms sensor. I no longer have a tire machine so I needed to find a place to get me fixed. Saw the good reviews and called to ask if I could …More
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism
I used to own a repair shop in my hometown in Missouri. Just moved here and had a tire leak at the tpms sensor. I no longer have a tire machine so I needed to find a place to get me fixed. Saw the good reviews and called to ask if I could …More
NEW
Honest, fair rates and friendly. I recommend them to anyone wanting to switch to a great place in Medina.
Honest, fair rates and friendly. I recommend them to anyone wanting to switch to a great place in Medina.
NEW
Excellent service and great work and values!
The best mechanics I've been too in a while. And I love how they try there hardest to work with your schedule.
Positive: Professionalism, Punctuality
Brought my 1986 Chevy K10 in for new tires and to fix an issue with my blower fan system. They got it done in a couple hours, and it works perfectly.
Services: Air conditioning, Tires
Service: Tires
Positive: Professionalism, Punctuality
Service: Brakes
Positive: Professionalism, Quality
Positive: Professionalism
Had all four coil springs replaced on my truck with heavy duty coils. First shop was unable to do the work, these guys had no problem doing a great job I’ll be back!
Service: Steering / Suspension
Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
Herold Family Automotive made me feel like Family. Great company to deal with.
Positive: Professionalism, Punctuality
Positive: Professionalism, Punctuality, Quality, Value
Fantastic service and fair pricing. I will definitely be send my vehicles back to them!
Service: Brakes
Very nice people. Friendly service and quality work.
Positive: Professionalism, Punctuality, Quality, Value
Fantastic service and fair pricing. I will definitely be send my vehicles back to them!
Positive: Professionalism, Punctuality, Quality, Value
I would highly recommend this very clean Parma establishment after purchasing tires...at cost! Their highly trained and kind professionals were able to quickly notice that my vehicle was never aligned and had a defective part installed by a …More
Scott and the crew were very easy to schedule with. The prices were quite competitive, and the install went as smooth as could be. I will definitely use Herold Auto again!
Service: Tires
Positive: Professionalism, Quality
My son told me his oil light had been on "for awhile", the shop was able to squeeze me in for an oil change and free tire rotation. When they found other issues they helped me determine what was critical and safety related vs. what could wait to stay within my budget. Super nice to deal with, great service!
Services: Oil change, Air & Cabin Filter, Brakes
Positive: Professionalism, Quality
My son told me his oil light had been on "for awhile", the shop was able to squeeze me in for an oil change and free tire rotation. When they found other issues they helped me determine what was critical and safety related vs. what could wait to stay within my budget. Super nice to deal with, great service!
Services: Air & Cabin Filter, Oil change, Brakes
Positive: Professionalism, Quality
My son told me his oil light had been on "for awhile", the shop was able to squeeze me in for an oil change and free tire rotation. When they found other issues they helped me determine what was critical and safety related vs. what could wait to stay within my budget. Super nice to deal with, great service!
Services: Brakes, Air & Cabin Filter, Oil change
Scott and the crew were very easy to schedule with. The prices were quite competitive, and the install went as smooth as could be. I will definitely use Herold Auto again!
Positive: Professionalism, Quality
My son told me his oil light had been on "for awhile", the shop was able to squeeze me in for an oil change and free tire rotation. When they found other issues they helped me determine what was critical and safety related vs. what could wait to stay within my budget. Super nice to deal with, great service!
Services: Oil change, Brakes, Air & Cabin Filter
Services: Brakes, Battery
Positive: Professionalism, Punctuality