Our Reviews

Flyer for oil change. Best price in area for full synthetic. We have original dealer in CT free lifetime oil changes, but due to Covid-19, not able to so at this change. Herolds has straight forward and trustworthy service. Enough so, that …More

Positive: Professionalism, Punctuality, Quality

Awesome place!! Wonderful customer service and efficient work on my car. I am extremely pleased with the work that was done on it. Thank you Herold's!! I will return!!

Positive: Professionalism, Punctuality, Quality, Value We had a very nice experience. They did a great job fixing the car.. Efficient, professional, pleasant & fair price! We will use them again!

Positive: Professionalism, Punctuality, Quality, Value Scott and everyone else at Herold has been incredible! It’s hard to find honesty AND quality work and I’m so glad I found them. I won’t take my car(s) anywhere else. You will not be disappointed!

Great place friendly staff good prices fast service

Had a great experience at Herold Family Auto. Originally had an appt for oil change, tire rotation. While there spoke to the owner about what I was feeling when breaking. He took it for a quick drive. Explained my rotors needed replaced. I …More

Positive: Professionalism, Punctuality, Quality These guys are awesome! Got me back on the road as fast as they could and took me right in. Their professional and outstanding service got me the 1000+ miles back home. Thanks again guys!

Went here on a whim when everything was mostly closed down in the first days of COVID shutdowns. They provided quick, friendly service with good prices. They are now my go to auto place. Its nice to find a reliable, family owned auto repair business you can trust.

I've gone to this repair facility on 2 recent occasions, one for an oil change and the second a rear brake job. On both occasions the customer service was first rate. Additionally I found their prices very competitive if not better than …More

Their new marketing and signage helped us to take notice! It was good to see a familiar face from the past. We're glad to find a new shop!

Positive: Professionalism, Punctuality, Quality, Value 6/18/2020: First visit the the Harold Family Automotive Center in Medina, OH. What an amazing and positive experience received for 2 of my vehicles repaired that day. …More

Positive: Professionalism, Punctuality, Quality, Value

Positive: Professionalism, Punctuality, Quality, Value Scott was a pleasure to work with! He explained everything very well and was fully engaged from start to finish. Simply put, they treat you like family!

Positive: Professionalism, Punctuality, Quality, Value

Positive: Professionalism, Punctuality, Quality, Value

Positive: Professionalism, Punctuality, Quality, Value

- Positive: Quality The staff here is friendly and efficient. I brought my car in for new tires and an alignment. The price for the tires was great...at cost!!! My car handles and rides so much better now! I highly recommend Herolds!

Positive: Professionalism, Quality, Value Great service and very friendly owners! Price on brakes was excellent for the quality!

Positive: Professionalism, Value

Positive: Professionalism, Punctuality, Quality, Value

Wonderful family services. Very trustworthy

Positive: Professionalism, Punctuality, Quality, Value I had a terrific experience getting tires and service from Herold Family Automotive and would like to share the details of that experience. …More

- Positive: Professionalism, Punctuality, Quality, Value

- Positive: Professionalism, Punctuality, Quality, Value Herold's Family Auto has been great to my vehicles and me over the years. Sometimes out of convenience for simple, quick things like oil changes I'll go somewhere that I might be passing by if they can get me in quickly. And I always regret that in one way or another. I've never left Herold's feeling that way. I appreciate that they can always get me in same day, if not immediately when I call, such as this past time. The repairs needed to my vehicle were done once Steve explained to me clearly what the issues were and how they would be resolved, and after getting my OK. Whoever ends up working on my car always presents the issues to me in a way that I can understand, which is appreciated when your knowledge of auto repairs is on the level mine is...low. They also offer a loaner car. That is a really nice touch that you don't see everywhere. The dealership where I bought my vehicle doesn't even offer that! I know it can't work out this way every time, but here's how my day went...I remembered there was some lingering issue with my vehicle and I had some time to get it taken care of because it was a slow day for me. I called Herold's, they said come on up, I waited for a few hours while they kept me up-to-speed during the repairs, a few other repairs and other various maintenance issues were brought up and I was asked if I'd like to take care of them, to which I said yes. In three hours I was back home and my vehicle was a pleasure to drive again. I would say pricing is pretty much standard but you get premium quality work and care. Five star business run by five star people. Thanks guys. You've built up a ton of trust with me over the years and I think I've finally learned my lesson and won't take my vehicles anywhere else ever again.

Positive: Professionalism, Punctuality, Quality First time with Herolds and they did great work and were very professional. We will definitely be back!

- Great prices and service. If you have not checked this place out it is a must. I got tires from them and let me tell you they are way better than the big box tire stores. Conrad's quoted me almost 1100 granted for different tires harold's was around 600. Check these guys out worth your time.

Great prices and service. If you have not checked this place out it is a must. I got tires from them and let me tell you they are way better than the big box tire stores. Conrad's quoted me almost 1100 granted for different tires harold's was around 600. Check these guys out worth your time.

I checked with numerous places and Herold Auto was by far the most pleasant to work with. I needed tires on my work van and they were able to squeeze me in between jobs on my work schedule. I will return to get additional work done when needed.

Very professional and attentive to your needs and concerns. Very competitive with big box store for tires / rotation and balancing! Have recommended their service to family and employees!

Scott and his team got me in same day to repair a tire leak. Service, communication and turnaround time was excellent. No muss no fuss. Also advised me on another issue and did an analysis of all 4 tires' condition and gave a very …More

Scott and his team got me in same day to repair a tire leak. Service, communication and turnaround time was excellent. No muss no fuss. Also advised me on another issue and did an analysis of all 4 tires' condition and gave a very reasonable quote on two new tires at my request. Just provided facts and answered questions with no sales pressure you may still get at some places. Definitely recommend.

Very welcoming to new customers. Fair prices. Clearly explained what they were doing. Felt treated like family. Definitely will be going back in the future.

Great customer service and very helpful. Happy to support a local family business.