Our Reviews
Rating Breakdown
5
454
4
5
3
0
2
1
1
21
Honest, fast & reliable plus offer a free rental car while your car is getting repaired. No complaints.
Great customer service, period.
Great staff and service. Prices are fair for the quality work they have a history of performing.
Polite, professionals and reasonable prices. Please check them out because they are also a local business that we should support. Thank you !!
This place is a scam. Dropped my car off at 8am picked it up at 130 pm nothing done. Was feed excuses no solutions. But I should have known, thought it was weird Scott didn't even ask me my tire size over the phone.
Had a great experience as always. Stop on by great bunch always helpful. Still always great.
Professional, honest and fair priced
Over priced 250 just to replace a serpentine belt and 375 for a simple wire replacement
Decent shop. They forgot to rotate my tires but not a big deal. Rude to multiple family members won't go back.
Professional, honest, fair. The only place I trust to do work on my mustang! I’m always happy with the work they do.
EXCELLENT the price was fair, Customer service was Above and beyond what I could have imagined! Brakes are working great.👍
Did a great efficient job
When everyone else has told me they are booked until next week Harold's has always been able to get us in the same day and get our car fixed that day. On top of that the prices and service is great. I would highly recommend them to anyone in Medina. Great job Harold Family and thanks for the great service!
Herold’s family automotive did an amazing job. I took my truck in for an estimate on brakes and rotors. They were able to track down the parts and replace everything the same day. I would highly recommend them!Services: Brakes, Vehicle Inspection
I've done 95% of the maintenance on our cars for the last 40 years. We have a driveway of complicated German cars. From regular fluid changes to total restorations. However, when I lack time, tools or skills necessary to do the work this is the shop I go to. It's the only shop in our area I trust to not screw up our cars. Every time I've EVER gone to another shop it's been a costly disaster. The guys are accurate, precise, fair and most of all honest. They'll even let me know the "Book Time" estimate a repair will take even when I DIY it. This shop can't be beat!Services: Steering & suspension repair, Tires, General repairs & maintenance, Wheel alignment
I was very professional with the owner who soon called the medina police on me. the cops came out we talked all was well. but jeez what a mean unchristian thing to do if you ask me.
Service was great communication even better
Excellent service. Reasonable prices.
My car wouldn’t start last week and my regular mechanic was on vacation, so I had it towed here because of the great reviews.I got a call that they were “able to start my car just fine” and I could pick it up. I was skeptical, but I’m not a mechanic so I picked up my car.Today, I drove my car out to Akron and when I tried to come home my car wouldn’t start. I had my car towed to my regular mechanic and he told me my starter needs to be replaced.This stressful incident and $75 tow could’ve been prevented had they just looked at it when it was in their shop rather than sending me on my way.
Super easy and simple. Everyone knows what they are doing. What’s really nice is they’re transparent with what they are talking about.Service: Tires
Wow! I’ve never in my life experienced this level of care, respect and friendliness from a car repair shop. If you don’t know anything about cars like myself, go here. They will treat you well and make you and your car feel important. I will never take my car anywhere else besides Herold’s as long as I live around here.Services: Cleaning, Auto engine diagnostic, Vehicle Inspection
Had my last oil change from here. They forgot to put the gasket on drain plug, When I called the guy kept asking me if I was done talking. He was very rude. Do yourself a favor and avoid this place at all costs. GO ELSEWHERE !!!!Service: Oil change
Good people & great work
They are excellent, prices very competitive.
What a wonderful place. Cannot recommend them highly enough.
Very friendly and helpful, will definitely use them again in the future