Our Reviews


Average User Rating

4.98 / 5

Rating Breakdown

5
181
4
3
3
0
2
0
1
2

Sep 10, 2019
1 year ago
Steve and staff are always very friendly and go the extra mile to make sure all my car needs are taken care of. Even willing to review used car options when looking for a car for my son. Highly recommend to everyone.

Sep 9, 2019
1 year ago
Steve Herold is a stand up guy who takes pride in his work and has a quality team behind him. Anytime I need his services he finds a way to fit me in. I wouldn't go anywhere else.

Aug 24, 2019
1 year ago

Aug 24, 2019
1 year ago
Great service. On time and friendly

Aug 24, 2019
1 year ago
I had a slow leak that Goodyear tire center couldn’t figure out. Since Harold Family is down the street from work, I thought I’d have them take a look. The entire experience was easy, quick, and priced right. Thank you!

Aug 17, 2019
1 year ago
Outstanding service and people

Aug 17, 2019
1 year ago
Clean, friendly, knowledgeable operation. Service was fast also.

Aug 10, 2019
1 year ago

Aug 10, 2019
1 year ago
Never have I worked with a friendlier staff!! Great job!

Aug 10, 2019
1 year ago
Great customer service, I would highly recommend coming here!

Aug 10, 2019
1 year ago
Scott Rhode is excellent to work with and the entire staff is extremely knowledgeable. Highly recommend.

Holly Vincent
Aug 8, 2019
1 year ago
Scott is the best, fair and honest

Aug 7, 2019
1 year ago

Aug 7, 2019
1 year ago

Aug 7, 2019
1 year ago
As always, the service was great!

Aug 7, 2019
1 year ago
Scott is awesome! Was told at another place that my tire couldn't be plugged. Took it to Herolds and Scott got it fixed! Gave me options on new tires. Always a pleasure dealing with Scott!

Jul 7, 2019
1 year ago

Jul 7, 2019
1 year ago
Always get me in quickly. fair and honest.

Jul 7, 2019
1 year ago
Fast good prices and friendly staff, highly recommend this shop!

Jul 4, 2019
1 year ago

Jun 10, 2019
1 year ago
I’m writing this review to praise Herold Family Automotive and Tire for what they DIDN’T do. …More

Jun 10, 2019
1 year ago
I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, …More

Jun 7, 2019
1 year ago

Jun 7, 2019
1 year ago
Fast, friendly, professional service!

Jun 7, 2019
1 year ago
I’m writing this review to praise Herold Family Automotive and Tire for what they DIDN’T do. I live in Columbus, and I recently had my car, a 2004 Mazda 6, die near Medina. While driving on I71 towards Cleveland, the water pump quit on me, and by the time I realized something was wrong and was able to get off the road, the engine was pretty much cooked. Because the car was so far from home, my mechanic in Columbus* recommended I contact Herold Family Automotive to find out if it was worth saving. I spoke with Scott Rohde, the service manager there, and he asked me to recount, step by step, what happened. He told me that I likely had a blown head gasket and possibly a busted cylinder head. He then told me, step by step, what he could do for the car and what each step would likely cost. He made it clear that the cost of getting it back on the road would far exceed the value of the car, and that I would be better off using that money toward some new wheels. The conversation took a good while, and Mr. Rohde was more than patient with me, and he convinced me, a total stranger, to not throw him work that could have made him some serious money. I know this review is a little longwinded, but I feel this kind of honesty, and this kind of consideration for a stranger, should be acknowledged. * Kevin Thomas at Tom and Jerry’s Auto Service, who I’m going to plug here, too – if you live in the Grandview Heights area, you should check these guys out, because they might care more about your car than you do.

Jun 7, 2019
1 year ago
I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, most shops won't even look at them. The folks here a top notch. Great Service, knowledgable, friendly, courteous and conscientious.

May 31, 2019
1 year ago
-

May 7, 2019
1 year ago

Apr 10, 2019
1 year ago
I am all for supporting local businesses hiwever this place will never get my business again . First I had an oil change and new windshield wipers. I was charged $60 for the oil change! Every other place I've gone to is around $20. They …More

Apr 10, 2019
1 year ago
DO NOT BRING YOUR CAR/TRUCK HERE!!! Brought my truck here was quoted $900 to replace 3 transmission lines which $660 was in labor for 4 hrs work. Over $150 an HR in labor. I agreed because I needed it done. They texted me next day saying …More

Apr 10, 2015
5 years ago
I've been a customer of Herold Family Auto for many years. My vehicle is 12 years old and just turned 202,000 miles. When my vehicle needs maintenance, …More

Dec 30, 2014
5 years ago
- Herold Family Automotive took excellent care of me. They gave me a free loaner car and fixed my car super fast. Plus the pricing was way less then I expected. Glad to finally find a mechanic I can trust!!!

Sep 7, 2014
6 years ago
I recommend Herold Family Auto & Tire. They offer the best service at great prices. Steve is honest and straightforward.

Sep 7, 2014
6 years ago
We feel like we always get great service at Herold's. It is nice to use a family owned garage where everyone knows us by name.

Sep 7, 2014
6 years ago
Herold Family Automotive took excellent care of me. They gave me a free loaner car and fixed my car super fast. Plus the pricing was way less then I expected. Glad to finally find a mechanic I can trust!!!

Sep 7, 2014
6 years ago
If you're new to town or have been here awhile and haven't found a good shop, look no further! You can count on their honesty and good work. Luckily for me, a friend referred them to me.

Sep 7, 2014
6 years ago
Wanted to take a minute to thank Steve and the crew at Herold Family Auto for years of great service. Yesterday, I had new tires installed on my truck and an oil change. As usual, the service was great and they make the experience painless. I never have to bother anyone to follow me there to drop my vehicle off, as they offer me a courtesy vehicle while the work is being done. That is SERVICE! Honest people, and a great company to work with.

Apr 10, 2014
6 years ago
Wanted to take a minute to thank Steve and the crew at Herold Family Auto for years of great service. Yesterday, I had new tires installed on my truck and an oil change. As usual, the service was great and they make the experience …More

Steven Pogue
Feb 5, 2014
6 years ago

Nov 30, -0001
2020 years ago
Positive: Professionalism, Punctuality, Quality, Value A friend of mine noticed that my rotors had grooves in them and told me I needed to go get that looked at ASAP. After searching through Google I found this company and saw that that had great reviews so I called. They were very nice on the …More