Our Reviews

Steve and staff are always very friendly and go the extra mile to make sure all my car needs are taken care of. Even willing to review used car options when looking for a car for my son. Highly recommend to everyone.

Steve Herold is a stand up guy who takes pride in his work and has a quality team behind him. Anytime I need his services he finds a way to fit me in. I wouldn't go anywhere else.

Great service. On time and friendly

I had a slow leak that Goodyear tire center couldn’t figure out. Since Harold Family is down the street from work, I thought I’d have them take a look. The entire experience was easy, quick, and priced right. Thank you!

Outstanding service and people

Clean, friendly, knowledgeable operation. Service was fast also.

Never have I worked with a friendlier staff!! Great job!

Great customer service, I would highly recommend coming here!

Scott Rhode is excellent to work with and the entire staff is extremely knowledgeable. Highly recommend.

Scott is the best, fair and honest

As always, the service was great!

Scott is awesome! Was told at another place that my tire couldn't be plugged. Took it to Herolds and Scott got it fixed! Gave me options on new tires. Always a pleasure dealing with Scott!

Always get me in quickly. fair and honest.

Fast good prices and friendly staff, highly recommend this shop!

I’m writing this review to praise Herold Family Automotive and Tire for what they DIDN’T do. …More

I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, …More

Fast, friendly, professional service!

I’m writing this review to praise Herold Family Automotive and Tire for what they DIDN’T do. I live in Columbus, and I recently had my car, a 2004 Mazda 6, die near Medina. While driving on I71 towards Cleveland, the water pump quit on me, and by the time I realized something was wrong and was able to get off the road, the engine was pretty much cooked. Because the car was so far from home, my mechanic in Columbus* recommended I contact Herold Family Automotive to find out if it was worth saving. I spoke with Scott Rohde, the service manager there, and he asked me to recount, step by step, what happened. He told me that I likely had a blown head gasket and possibly a busted cylinder head. He then told me, step by step, what he could do for the car and what each step would likely cost. He made it clear that the cost of getting it back on the road would far exceed the value of the car, and that I would be better off using that money toward some new wheels. The conversation took a good while, and Mr. Rohde was more than patient with me, and he convinced me, a total stranger, to not throw him work that could have made him some serious money. I know this review is a little longwinded, but I feel this kind of honesty, and this kind of consideration for a stranger, should be acknowledged. * Kevin Thomas at Tom and Jerry’s Auto Service, who I’m going to plug here, too – if you live in the Grandview Heights area, you should check these guys out, because they might care more about your car than you do.

I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, most shops won't even look at them. The folks here a top notch. Great Service, knowledgable, friendly, courteous and conscientious.

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I am all for supporting local businesses hiwever this place will never get my business again . First I had an oil change and new windshield wipers. I was charged $60 for the oil change! Every other place I've gone to is around $20. They …More

DO NOT BRING YOUR CAR/TRUCK HERE!!! Brought my truck here was quoted $900 to replace 3 transmission lines which $660 was in labor for 4 hrs work. Over $150 an HR in labor. I agreed because I needed it done. They texted me next day saying …More

I've been a customer of Herold Family Auto for many years. My vehicle is 12 years old and just turned 202,000 miles. When my vehicle needs maintenance, …More

- Herold Family Automotive took excellent care of me. They gave me a free loaner car and fixed my car super fast. Plus the pricing was way less then I expected. Glad to finally find a mechanic I can trust!!!

I recommend Herold Family Auto & Tire. They offer the best service at great prices. Steve is honest and straightforward.

We feel like we always get great service at Herold's. It is nice to use a family owned garage where everyone knows us by name.

Herold Family Automotive took excellent care of me. They gave me a free loaner car and fixed my car super fast. Plus the pricing was way less then I expected. Glad to finally find a mechanic I can trust!!!

If you're new to town or have been here awhile and haven't found a good shop, look no further! You can count on their honesty and good work. Luckily for me, a friend referred them to me.

Wanted to take a minute to thank Steve and the crew at Herold Family Auto for years of great service. Yesterday, I had new tires installed on my truck and an oil change. As usual, the service was great and they make the experience painless. I never have to bother anyone to follow me there to drop my vehicle off, as they offer me a courtesy vehicle while the work is being done. That is SERVICE! Honest people, and a great company to work with.

Wanted to take a minute to thank Steve and the crew at Herold Family Auto for years of great service. Yesterday, I had new tires installed on my truck and an oil change. As usual, the service was great and they make the experience …More

Positive: Professionalism, Punctuality, Quality, Value A friend of mine noticed that my rotors had grooves in them and told me I needed to go get that looked at ASAP. After searching through Google I found this company and saw that that had great reviews so I called. They were very nice on the …More