Our Reviews


Average User Rating

4.97 / 5

Rating Breakdown

5
314
4
5
3
0
2
0
1
5

Jul 7, 2019
1 year ago
Always get me in quickly. fair and honest.

Jul 7, 2019
1 year ago
Fast good prices and friendly staff, highly recommend this shop!

Jul 4, 2019
1 year ago

Jun 10, 2019
1 year ago
I’m writing this review to praise Herold Family Automotive and Tire for what they DIDN’T do. …More

Jun 10, 2019
1 year ago
I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, …More

Jun 7, 2019
1 year ago

Jun 7, 2019
1 year ago
Fast, friendly, professional service!

Jun 7, 2019
1 year ago
I’m writing this review to praise Herold Family Automotive and Tire for what they DIDN’T do. I live in Columbus, and I recently had my car, a 2004 Mazda 6, die near Medina. While driving on I71 towards Cleveland, the water pump quit on me, and by the time I realized something was wrong and was able to get off the road, the engine was pretty much cooked. Because the car was so far from home, my mechanic in Columbus* recommended I contact Herold Family Automotive to find out if it was worth saving. I spoke with Scott Rohde, the service manager there, and he asked me to recount, step by step, what happened. He told me that I likely had a blown head gasket and possibly a busted cylinder head. He then told me, step by step, what he could do for the car and what each step would likely cost. He made it clear that the cost of getting it back on the road would far exceed the value of the car, and that I would be better off using that money toward some new wheels. The conversation took a good while, and Mr. Rohde was more than patient with me, and he convinced me, a total stranger, to not throw him work that could have made him some serious money. I know this review is a little longwinded, but I feel this kind of honesty, and this kind of consideration for a stranger, should be acknowledged. * Kevin Thomas at Tom and Jerry’s Auto Service, who I’m going to plug here, too – if you live in the Grandview Heights area, you should check these guys out, because they might care more about your car than you do.

Jun 7, 2019
1 year ago
I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, most shops won't even look at them. The folks here a top notch. Great Service, knowledgable, friendly, courteous and conscientious.

May 31, 2019
1 year ago
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May 7, 2019
1 year ago

Apr 10, 2019
1 year ago
I am all for supporting local businesses hiwever this place will never get my business again . First I had an oil change and new windshield wipers. I was charged $60 for the oil change! Every other place I've gone to is around $20. They …More

Apr 10, 2019
1 year ago
DO NOT BRING YOUR CAR/TRUCK HERE!!! Brought my truck here was quoted $900 to replace 3 transmission lines which $660 was in labor for 4 hrs work. Over $150 an HR in labor. I agreed because I needed it done. They texted me next day saying …More

Apr 10, 2019
1 year ago
I was in Ohio for the holidays from Maryland when my check engine light and transmission indicator came on. I called Steve the day after Christmas and they were able to get me in the next morning. Steve was very kind and understanding of …More

Apr 10, 2019
1 year ago
Ive gone to Steve to get my car fixed since I got my license and was riding around in my rust bucket. He's always done great work and kept my cars running for much longer than I could have imagined. Great atmosphere and a helpful staff …More

Apr 10, 2019
1 year ago
My family and I we're traveling through Ohio and had major car problems, Herold Family Automotive made our experience the best it could be.These guys are extremely professional, from the time I walked through the door to the time I payed my …More

Apr 10, 2019
1 year ago
What a wonderful experience to come to an auto repair shop as a single senior citizen and be treated with the kindness and respect I get from Steve, Brian and Dave. Absolutely tremendous service each and every time. I know my car is taken …More

Apr 10, 2019
1 year ago
I very much highly recommend Herold Family Automotive in Medina. There pricing is fair and above all honest. I always feel that they put my happiness and satisfaction first as a customer. Steve is great and is always happy to explain what …More

Apr 7, 2019
1 year ago

Apr 7, 2019
1 year ago
I can’t say enough good things. Friendly staff professional. They fixed my car in a day. Gave me a loaner to use while they fixed my car. I’m very happy they have my business.

Feb 7, 2019
2 years ago
I very much highly recommend Herold Family Automotive in Medina. There pricing is fair and above all honest. I always feel that they put my happiness and satisfaction first as a customer. Steve is great and is always happy to explain what is wrong at an easy to understand level. They stand behind their work 100% and are great to work with.

Erin Cline
Jan 11, 2019
2 years ago
Steve at Herold Family Auto is the best. He always gives me service above and beyond expectations. He happily answers all of my questions even when they are silly (I understand very little about cars). I always feel the the pricing is fair and most of all honest. Herold Family Auto stands by their work and I always feel that I come first as the customer. Would very highly recommend this business for their expertise and for the ease of mind that you are being will served.

Jan 10, 2019
2 years ago
I am all for supporting local businesses hiwever this place will never get my business again . First I had an oil change and new windshield wipers. I was charged $60 for the oil change! Every other place I've gone to is around $20. They …More

Jan 7, 2019
2 years ago
Family friendly loaner car while your serviced very nice people

Jan 7, 2019
2 years ago
I was in Ohio for the holidays from Maryland when my check engine light and transmission indicator came on. I called Steve the day after Christmas and they were able to get me in the next morning. Steve was very kind and understanding of the time schedule given that we would be driving back to Maryland in a few days. They were able to have my car done the next day before noon, and it was the next day only because they were waiting for a part. Throughout the diagnosis process Steve called to update me and ensure that each identified issue was ok to order the part and/or fix. He let me know when the car was done and the total due prior to pick up. When arriving to pick up the car up Steve explained the repairs and informed me that a recent "transmission fluid change" from a drive through oil change place was not satisfactory as the fluid was brown and not pink. Before leaving with the car he helped me to find a Napa Care Center local to me in Maryland. There was even a little treat bag with candy in it waiting for me in the car at pick up! They are truly one of a kind!!!

Jan 7, 2019
2 years ago
Anytime I need service on my car, I always go to Herold's. They are always able to fit me in quickly and help answer all of my questions. Steve is always very helpful and kind and I highly recommend their services to anyone!

Oct 7, 2018
2 years ago
What a wonderful experience to come to an auto repair shop as a single senior citizen and be treated with the kindness and respect I get from Steve, Brian and Dave. Absolutely tremendous service each and every time. I know my car is taken car of and scheduled maintenance is performed properly and in a timely matter. If I ever need to leave my car for a larger job , Steve hands me the keys to one of their free loaner cars. Just Wonderful! Keep up the Great Service guys!!

Sep 8, 2018
2 years ago

Sep 7, 2018
2 years ago

Sep 7, 2018
2 years ago

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