Our Reviews


Average User Rating

4.98 / 5

Rating Breakdown

5
181
4
3
3
0
2
0
1
2

Apr 10, 2019
1 year ago
Ive gone to Steve to get my car fixed since I got my license and was riding around in my rust bucket. He's always done great work and kept my cars running for much longer than I could have imagined. Great atmosphere and a helpful staff …More

Apr 10, 2019
1 year ago
I was in Ohio for the holidays from Maryland when my check engine light and transmission indicator came on. I called Steve the day after Christmas and they were able to get me in the next morning. Steve was very kind and understanding of …More

Apr 10, 2019
1 year ago
My family and I we're traveling through Ohio and had major car problems, Herold Family Automotive made our experience the best it could be.These guys are extremely professional, from the time I walked through the door to the time I payed my …More

Apr 10, 2019
1 year ago
What a wonderful experience to come to an auto repair shop as a single senior citizen and be treated with the kindness and respect I get from Steve, Brian and Dave. Absolutely tremendous service each and every time. I know my car is taken …More

Apr 10, 2019
1 year ago
I very much highly recommend Herold Family Automotive in Medina. There pricing is fair and above all honest. I always feel that they put my happiness and satisfaction first as a customer. Steve is great and is always happy to explain what …More

Apr 7, 2019
1 year ago

Apr 7, 2019
1 year ago
I can’t say enough good things. Friendly staff professional. They fixed my car in a day. Gave me a loaner to use while they fixed my car. I’m very happy they have my business.

Feb 7, 2019
1 year ago
I very much highly recommend Herold Family Automotive in Medina. There pricing is fair and above all honest. I always feel that they put my happiness and satisfaction first as a customer. Steve is great and is always happy to explain what is wrong at an easy to understand level. They stand behind their work 100% and are great to work with.

Erin Cline
Jan 11, 2019
1 year ago
Steve at Herold Family Auto is the best. He always gives me service above and beyond expectations. He happily answers all of my questions even when they are silly (I understand very little about cars). I always feel the the pricing is fair and most of all honest. Herold Family Auto stands by their work and I always feel that I come first as the customer. Would very highly recommend this business for their expertise and for the ease of mind that you are being will served.

Jan 7, 2019
1 year ago
Family friendly loaner car while your serviced very nice people

Jan 7, 2019
1 year ago
I was in Ohio for the holidays from Maryland when my check engine light and transmission indicator came on. I called Steve the day after Christmas and they were able to get me in the next morning. Steve was very kind and understanding of the time schedule given that we would be driving back to Maryland in a few days. They were able to have my car done the next day before noon, and it was the next day only because they were waiting for a part. Throughout the diagnosis process Steve called to update me and ensure that each identified issue was ok to order the part and/or fix. He let me know when the car was done and the total due prior to pick up. When arriving to pick up the car up Steve explained the repairs and informed me that a recent "transmission fluid change" from a drive through oil change place was not satisfactory as the fluid was brown and not pink. Before leaving with the car he helped me to find a Napa Care Center local to me in Maryland. There was even a little treat bag with candy in it waiting for me in the car at pick up! They are truly one of a kind!!!

Jan 7, 2019
1 year ago
Anytime I need service on my car, I always go to Herold's. They are always able to fit me in quickly and help answer all of my questions. Steve is always very helpful and kind and I highly recommend their services to anyone!

Oct 7, 2018
2 years ago
What a wonderful experience to come to an auto repair shop as a single senior citizen and be treated with the kindness and respect I get from Steve, Brian and Dave. Absolutely tremendous service each and every time. I know my car is taken car of and scheduled maintenance is performed properly and in a timely matter. If I ever need to leave my car for a larger job , Steve hands me the keys to one of their free loaner cars. Just Wonderful! Keep up the Great Service guys!!

Sep 8, 2018
2 years ago

Sep 7, 2018
2 years ago

Sep 7, 2018
2 years ago

Sep 7, 2018
2 years ago
Honest and fair.

Sep 7, 2018
2 years ago
Highly skilled mechanics, great service.

Sep 7, 2018
2 years ago
They were extremely friendly and were able to change all four tires in less than an hour. The best part was that I called in the morning and got same day service.

Sep 7, 2018
2 years ago
Great customer service! Very professional, highly recommend for any of your automotive repairs.

Sep 7, 2018
2 years ago
Ive gone to Steve to get my car fixed since I got my license and was riding around in my rust bucket. He's always done great work and kept my cars running for much longer than I could have imagined. Great atmosphere and a helpful staff keeps things running smoothly. Family run shop that I will continue to take my cars to as long as they have 4 wheels (and even when they don't)

Sep 7, 2018
2 years ago
We have entrusted Steve and Dave with our vehicles for quite a few years and every experience has been top-notch. They are courteous and professional and they do quality work. If you're new to the area or are just looking for a new auto repair shop, this place is fantastic. Keep up the good work!

Sep 7, 2018
2 years ago
My family and I we're traveling through Ohio and had major car problems, Herold Family Automotive made our experience the best it could be.These guys are extremely professional, from the time I walked through the door to the time I payed my bill. These guys repaired our car in a timely fashion as well properly charged. I highly recommend this shop for anyone in the area. Thank you guys

May 22, 2018
2 years ago
This place has integrity, based on what I have heard.

Douglas Cullen
May 17, 2018
2 years ago

Feb 3, 2018
2 years ago
Best repairmen around. Great service and very honest!

Feb 3, 2018
2 years ago

Feb 3, 2018
2 years ago

Kristina Nanosky
Jan 27, 2018
2 years ago
We have used Herold Family Auto and Tire for over 20 years. Steve has been great with us, everything from tire recommendations to getting us in quickly. He has also worked with us knowing what we want out of our vehicles.

Michelle L. Heilman
Oct 31, 2017
3 years ago
I checked 7 different tire stores in Medina and Herolds Family Automotive and Tire had the best prices hands down! On top of the great price I also got a $50 mail in rebate. If you’re looking for new tires before winter I highly recommend this local business.