Our Reviews


Average User Rating

4.43 / 5

Rating Breakdown

5
394
4
5
3
0
2
0
1
11

Jul 19, 2020
2 years ago

Jul 10, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value We had a very nice experience. They did a great job fixing the car.. Efficient, professional, pleasant & fair price! We will use them again!

Jul 6, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value Scott and everyone else at Herold has been incredible! It’s hard to find honesty AND quality work and I’m so glad I found them. I won’t take my car(s) anywhere else. You will not be disappointed!

Jul 4, 2020
2 years ago
Great place friendly staff good prices fast service

Jun 30, 2020
2 years ago
Had a great experience at Herold Family Auto. Originally had an appt for oil change, tire rotation. While there spoke to the owner about what I was feeling when breaking. He took it for a quick drive. Explained my rotors needed replaced. I …More

Jun 30, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality These guys are awesome! Got me back on the road as fast as they could and took me right in. Their professional and outstanding service got me the 1000+ miles back home. Thanks again guys!

Jun 30, 2020
2 years ago
Went here on a whim when everything was mostly closed down in the first days of COVID shutdowns. They provided quick, friendly service with good prices. They are now my go to auto place. Its nice to find a reliable, family owned auto repair business you can trust.

Jun 30, 2020
2 years ago
I've gone to this repair facility on 2 recent occasions, one for an oil change and the second a rear brake job. On both occasions the customer service was first rate. Additionally I found their prices very competitive if not better than …More

Jun 23, 2020
2 years ago
Their new marketing and signage helped us to take notice! It was good to see a familiar face from the past. We're glad to find a new shop!

Jun 23, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value 6/18/2020: First visit the the Harold Family Automotive Center in Medina, OH. What an amazing and positive experience received for 2 of my vehicles repaired that day. …More

Jun 16, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Jun 16, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value Scott was a pleasure to work with! He explained everything very well and was fully engaged from start to finish. Simply put, they treat you like family!

Jun 7, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

May 27, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

May 26, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

May 21, 2020
2 years ago
Great place. Staff is friendly and helpful! They dont over charge and if they need your car for the day they give you a free loaner. Really nice place! We will be back for sure.

May 4, 2020
2 years ago
- Positive: Quality The staff here is friendly and efficient. I brought my car in for new tires and an alignment. The price for the tires was great...at cost!!! My car handles and rides so much better now! I highly recommend Herolds!

Apr 27, 2020
2 years ago
Positive: Professionalism, Quality, Value Great service and very friendly owners! Price on brakes was excellent for the quality!

Apr 25, 2020
2 years ago
Positive: Professionalism, Value

Apr 25, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 25, 2020
2 years ago
Wonderful family services. Very trustworthy

Apr 25, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value I had a terrific experience getting tires and service from Herold Family Automotive and would like to share the details of that experience. …More

Apr 9, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 9, 2020
2 years ago
Great place. Staff is friendly and helpful! They dont over charge and if they need your car for the day they give you a free loaner. Really nice place! We will be back for sure.

Apr 1, 2020
2 years ago
Scott Rhode is excellent to work with and the entire staff is extremely knowledgeable. Highly recommend.

Mar 31, 2020
2 years ago
- Positive: Professionalism, Punctuality, Quality, Value

Mar 10, 2020
2 years ago

Feb 26, 2020
2 years ago
- Positive: Professionalism, Punctuality, Quality, Value Herold's Family Auto has been great to my vehicles and me over the years. Sometimes out of convenience for simple, quick things like oil changes I'll go somewhere that I might be passing by if they can get me in quickly. And I always regret that in one way or another. I've never left Herold's feeling that way. I appreciate that they can always get me in same day, if not immediately when I call, such as this past time. The repairs needed to my vehicle were done once Steve explained to me clearly what the issues were and how they would be resolved, and after getting my OK. Whoever ends up working on my car always presents the issues to me in a way that I can understand, which is appreciated when your knowledge of auto repairs is on the level mine is...low. They also offer a loaner car. That is a really nice touch that you don't see everywhere. The dealership where I bought my vehicle doesn't even offer that! I know it can't work out this way every time, but here's how my day went...I remembered there was some lingering issue with my vehicle and I had some time to get it taken care of because it was a slow day for me. I called Herold's, they said come on up, I waited for a few hours while they kept me up-to-speed during the repairs, a few other repairs and other various maintenance issues were brought up and I was asked if I'd like to take care of them, to which I said yes. In three hours I was back home and my vehicle was a pleasure to drive again. I would say pricing is pretty much standard but you get premium quality work and care. Five star business run by five star people. Thanks guys. You've built up a ton of trust with me over the years and I think I've finally learned my lesson and won't take my vehicles anywhere else ever again.

Feb 24, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality First time with Herolds and they did great work and were very professional. We will definitely be back!

Feb 17, 2020
2 years ago
- Great prices and service. If you have not checked this place out it is a must. I got tires from them and let me tell you they are way better than the big box tire stores. Conrad's quoted me almost 1100 granted for different tires harold's was around 600. Check these guys out worth your time.

Aug 7, 2019
3 years ago

Aug 7, 2019
3 years ago
As always, the service was great!

Aug 7, 2019
3 years ago
Scott is awesome! Was told at another place that my tire couldn't be plugged. Took it to Herolds and Scott got it fixed! Gave me options on new tires. Always a pleasure dealing with Scott!

Jul 7, 2019
3 years ago
Fast good prices and friendly staff, highly recommend this shop!

Jul 4, 2019
3 years ago

Jun 10, 2019
3 years ago
I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, …More

Jun 7, 2019
3 years ago
I perform 90% of my auto maintenance myself. I've been working on cars for over 40 years. When I don't have the time or the tools to do repairs or maintenance I take our cars here. We have ALL VWs & Audis. They ARE different engineering, most shops won't even look at them. The folks here a top notch. Great Service, knowledgable, friendly, courteous and conscientious.

May 31, 2019
3 years ago
-

Apr 10, 2019
3 years ago
Ive gone to Steve to get my car fixed since I got my license and was riding around in my rust bucket. He's always done great work and kept my cars running for much longer than I could have imagined. Great atmosphere and a helpful staff …More

Apr 10, 2019
3 years ago
I was in Ohio for the holidays from Maryland when my check engine light and transmission indicator came on. I called Steve the day after Christmas and they were able to get me in the next morning. Steve was very kind and understanding of …More

Apr 10, 2019
3 years ago
What a wonderful experience to come to an auto repair shop as a single senior citizen and be treated with the kindness and respect I get from Steve, Brian and Dave. Absolutely tremendous service each and every time. I know my car is taken …More

Apr 7, 2019
3 years ago

Apr 7, 2019
3 years ago
I can’t say enough good things. Friendly staff professional. They fixed my car in a day. Gave me a loaner to use while they fixed my car. I’m very happy they have my business.

Jan 7, 2019
3 years ago
I was in Ohio for the holidays from Maryland when my check engine light and transmission indicator came on. I called Steve the day after Christmas and they were able to get me in the next morning. Steve was very kind and understanding of the time schedule given that we would be driving back to Maryland in a few days. They were able to have my car done the next day before noon, and it was the next day only because they were waiting for a part. Throughout the diagnosis process Steve called to update me and ensure that each identified issue was ok to order the part and/or fix. He let me know when the car was done and the total due prior to pick up. When arriving to pick up the car up Steve explained the repairs and informed me that a recent "transmission fluid change" from a drive through oil change place was not satisfactory as the fluid was brown and not pink. Before leaving with the car he helped me to find a Napa Care Center local to me in Maryland. There was even a little treat bag with candy in it waiting for me in the car at pick up! They are truly one of a kind!!!

Jan 7, 2019
3 years ago
Anytime I need service on my car, I always go to Herold's. They are always able to fit me in quickly and help answer all of my questions. Steve is always very helpful and kind and I highly recommend their services to anyone!

Oct 7, 2018
4 years ago
What a wonderful experience to come to an auto repair shop as a single senior citizen and be treated with the kindness and respect I get from Steve, Brian and Dave. Absolutely tremendous service each and every time. I know my car is taken car of and scheduled maintenance is performed properly and in a timely matter. If I ever need to leave my car for a larger job , Steve hands me the keys to one of their free loaner cars. Just Wonderful! Keep up the Great Service guys!!

Sep 7, 2018
4 years ago
Honest and fair.

Sep 7, 2018
4 years ago
Highly skilled mechanics, great service.

Sep 7, 2018
4 years ago
They were extremely friendly and were able to change all four tires in less than an hour. The best part was that I called in the morning and got same day service.

Sep 7, 2018
4 years ago
Ive gone to Steve to get my car fixed since I got my license and was riding around in my rust bucket. He's always done great work and kept my cars running for much longer than I could have imagined. Great atmosphere and a helpful staff keeps things running smoothly. Family run shop that I will continue to take my cars to as long as they have 4 wheels (and even when they don't)

Sep 7, 2018
4 years ago
We have entrusted Steve and Dave with our vehicles for quite a few years and every experience has been top-notch. They are courteous and professional and they do quality work. If you're new to the area or are just looking for a new auto repair shop, this place is fantastic. Keep up the good work!

Michelle L. Heilman
Oct 31, 2017
5 years ago
I checked 7 different tire stores in Medina and Herolds Family Automotive and Tire had the best prices hands down! On top of the great price I also got a $50 mail in rebate. If you’re looking for new tires before winter I highly recommend this local business.

Jay Summers
Sep 14, 2017
5 years ago
I'm a "car guy", I typically do my own repair work. I call Steve & Dave when I don't have time to do the repair or if the repair is outside of my abilities. These folks are the best. Not the cheapest, Not the most expensive but definitely the most conscientious.

Sep 7, 2017
5 years ago
We have lived in Medina, OH, New York and Virginia, and Herold Family Auto and Tire is definitely the BEST auto repair shop. We have had oil changes, purchased new tires, and had tires repaired at Herold. They are contentious, courteous, the shop is immaculately clean, and the guys are some of the most personable mechanics I have ever met; and, my Dad was a mechanic. Needless to say, Herold should be the ONLY place you go to get any/all auto repair work done. Sadly, we are moving and will no longer be able to bring our cars to Herold for repairs.

Sep 7, 2017
5 years ago
Fantastic family owned business. We have had our cars serviced here for the past few years and are always impressed. Steve and Dave treat you with honesty, kindness and courtesy. I highly recommend them.

Apr 10, 2016
6 years ago
Herold Family Auto has always helped us out during times with car problems and have been a great resource of information. We were new to Ohio and were looking for a repair service that we could trust, offered great advice, and got the job …More

Jan 8, 2016
6 years ago
- Herold Family Auto has always helped us out during times with car problems and have been a great resource of information. We were new to Ohio and were looking for a repair service that we could trust, offered great advice, and got the job done right. We got all we hoped for with Steve and Dave. They are great people and care about their customers.

Oct 3, 2015
7 years ago
I've been a customer of Herold Family Auto for many years. My vehicle is 12 years old and just turned 202,000 miles. When my vehicle needs maintenance, repair, or tires I take it to Herold's. No need to shop around. Their knowledge and …More

Sep 7, 2015
7 years ago
Herold Family Auto has always helped us out during times with car problems and have been a great resource of information. We were new to Ohio and were looking for a repair service that we could trust, offered great advice, and got the job done right. We got all we hoped for with Steve and Dave. They are great people and care about their customers.

Sep 7, 2015
7 years ago
I've been a customer of Herold Family Auto for many years. My vehicle is 12 years old and just turned 202,000 miles. When my vehicle needs maintenance, repair, or tires I take it to Herold's. No need to shop around. Their knowledge and experience is worth every penny to me and I know their pricing is always fair. They diagnose the problem and fix it right the first time. They own the business and they have their hands on the repair. I will continue to rely on Herold Family Auto for all of the maintenance, repair and tires on my vehicle.