Our Reviews
Rating Breakdown
5
325
4
19
3
5
2
6
1
33
Great people doing dependable work!
Along with the items checked the radiator got replaced as well.ServicesSteering & suspension replacement, Wheel alignment, Service not listed
Been using 20+ years. Always takes care of us.right awayServicesAuto maintenance
Great customer service!Knowledgeable mechanics.
Their long tradition of friendly, courteous and excellent service is still alive and well!ServicesOil change
Quick service repaired the problem. Very nice people, 750 for a radiator so not cheap
Went for a scheduled appointment for oil change, upset that they didn't change my oil filter. Is that common practice?
Service was excellent. Price was good and the staff was always pleasant and professional.ServicesGeneral repairs & maintenance
Took car there to get brakes fixed and they now sound worse than before I took it....took it back to let them re-fix it....problem came back 3 weeks later....is it so hard to do brakes?NegativeQualityServicesBrakes
I will never take my vehicle there again. They damaged my vehicle and wanted to me charge another $800 to fix what they broke we will be in court . Beware
Fair prices and very nice staff, I will definitely be back to them. And their work is amazing!!! I strongly recommend you try them!!
It was my first time as a customer. I was treated very kindly and respectively. I waited there until my car was ready.I will be back.
Chris and his staff are very knowledgeable and professional. They went out of their way to help me with my mechanical needs! I highly recommend using Auto Xperts !Sandra PurvisPositivePunctuality, Quality, Professionalism, ValueServicesBattery
HONEST, Professional, Reliable. I have used AutoXperts on N Monroe many times in the past 6 years. Chris H. the owner of both locations, resolved a problem I had on my most recent visit to my great satisfaction. I will continue to go to Chris and his employees any time I need repairs. They are a great place to do business in Tallahassee
I came in mid afternoon on a Friday with a damaged tire. Though warned there was already a line of cars ahead of mine I really needed the repair and opted to wait. I was advised rather quickly that the tire would have to be replaced and the service was completed in short order. I won't take my car service anywhere else.Separate visit: My battery failed without warning on a Monday morning. I got it to the shop and a thorough check showed the battery required replacement. Again, as I anticipated, the work was donenin short order.ServicesBattery
Auto Xperts has performed work on my 2002 GMC pickup truck a couple of times during the past 3 months. The work was completed on or before the day I was told it would be finished, and all repairs were done very well using quality replacement parts. I have been very satisfied with this business, and would recommend it to my friends.PositivePunctuality, Quality, Professionalism, ValueServicesGeneral repairs & maintenance
I really want to leave a very positive 5 star review for Autoxperts because the customer service is superb! Took my truck in for sputtering and they diagnosed the problem to be bad spark plugs and 1 bad spark plug coil. Understandable! 100,000 miles and time to have them replaced. Had all spark plugs replaced and also the bad coil. Vehicle ran ok but service engine light was on when I picked it up. Took my vehicle back to address the service engine light issue because it wasn't a problem because the vehicle was running fine. The service advisor said that the service technician that worked on my vehicle forgot to plug something in all the way and I went on my way. Vehicle ran fine for about two weeks and now my vehicle is running really rough like it has never before! Vibrating and shaking while driving. Taking it back to see what the problem is but I pray it's nothing serious! I will be keeping yall posted on the progress.ServicesService not listed
Been going to auto experts for years, and every time we go we get pleasant and personal service, honest diagnosis of the issue, and a fair price. We recommend them to all our friends. It's great to have a local business that we can trust and rely on.
Took my car in for a front end alignment. After an hour or so I was told that the alignment could not be done because the inner tie rods and sway bar needed to be replaced. I totally understood this. What I did not understand was an estimate of $500 just to fix the inner rods ALONE,(another $130 for outer tie rods), plus $120 for a sway bar. None of this included the front end alignment, which was another $107 (this cost I understood as well). All total: $897.........??!! Seems excessive and overpriced to me, as I have gotten estimates from others that were nowhere near that high. Was I given this estimate because I was female and they thought I didn't know any better? Maybe. Due diligence is essential and I've done mine. It should never cost this much for the work stated. But, I'm not here to bash them, I just think they should/could be a little more cognizant of their "estimates." Having said this, the staff was very kind and professional...........
I came to Auto Xperts somewhat knowing what was wrong with my car. I came in to get an estimate and it was not given. I understand that as professionals, you need to look at the vehicle but I think what your employees need to understand is that not everyone has the luxury of getting their car towed from mechanic to mechanic. We, as customers, always want the best deal. The customer service was alright. They’re nice but they’re not really willing to help until you have your car in their bay. Anyways, being new to Tallahassee, I decided to give them a shot since they were the closest in the area. Within 30 minutes of having my car towed to the shop, I received an estimate $950 for an alternator + battery replacement (taxes and fees included). FOR POTENTIAL CUSTOMERS READING THIS REVIEW, YOUR ESTIMATE DOES NOT INCLUDE THE PRICE THEY PAID FOR THE PART. At this point, I have to get the car fixed because I don’t have the luxury of getting my vehicle towed to another mechanic. I kindly asked the representative for a discount. She declined because “the alternator was $239 and we had to replace your battery, and I also gotta pay my guys” and that I understand and respect. But being the person that I am, I decided to take a look at the alternator that was put in my car. Alternator 11089A is $150-180 new. The only place that sells an 11089A for anywhere close to $239 is a remanufactured one on EBay. On top of that, everyone knows you get parts for cheaper than they’re listed and pay no taxes on them. I felt like this job was worth about $750 (800 at most) with taxes and fees included… $950 was too expensive. The only thing that minutely offsets the absurd price is that you get a 12 month or a 12,000 mile warranty on the parts and labor, unless specified otherwise. The only reason I gave you two stars is because you finished the job fast.
This place is 10 star service plus. They are my go too place since I found them. I got mechanical work was done to my engine a while back and now it purrs like a kitten. Now I always go for my oil changes. This time they let me know my battery wasn't doing as well as it was in the past. SO I bought a new one and in a few minutes it was install and I was back on the road. I can truly say they are 100% better than the rest.ServicesBattery, Oil change
Services: Oil change, Vehicle safety inspection
Positive: Professionalism, Punctuality, Quality, Value
Critical: QualityTook car there to get brakes fixed and they now sound worse than before I took it....took it back to let them re-fix it....problem came back 3 weeks later....is it so hard to do brakes?
Auto Xperts has performed work on my 2002 GMC pickup truck a couple of times during the past 3 months. The work was completed on or before the day I was told it would be finished, and all repairs were done very well using quality replacement parts. I have been very satisfied with this business, and would recommend it to my friends.
The staff are really concerned about the customers and they take time to listen.
Through consistent positive interactions and quality repairs, we have grown to trust Auto Experts on North Monroe. They are always friendly and speaking as someone who has a fair amount of past professional auto repair experience, they …More
Great service and decent folks.
Through consistent positive interactions and quality repairs, we have grown to trust Auto Experts on North Monroe. They are always friendly and speaking as someone who has a fair amount of past professional auto repair experience, they have never mislead or tried to talk me into an unneeded repair. It's great to have a mechanic I can trust and that treats me fairly. They have served as my personal mechanic for about 10 years now.
Was very rude when I was asking about doing service on my vehicle
Jeremy Blanck
Mar 24, 2016
8 years ago
8 years ago
Suzanne Marsh
Apr 22, 2015
9 years ago
9 years ago
Very impressed with their honesty and being straight up with me. After Pep Boys tried to rip me off by charging $40 just to check out the problem and then lied straight to my face about the power steering pump being broken, and tried …More
Very impressed with their honesty and being straight up with me. After Pep Boys tried to rip me off by charging $40 just to check out the problem and then lied straight to my face about the power steering pump being broken, and tried charging me $3000 dollars to fix it, Auto Xperts told me it was in fact only a hose and they replaced it for $518, which due to the amount of labor getting to the hose I thought was a fair price.
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