Our Reviews


Average User Rating

4.94 / 5

Rating Breakdown

5
479
4
6
3
0
2
3
1
4

Mar 1, 2020
1 year ago
After filling out a web contact form which usually gets the slowest response, I was contacted within minutes and had a free trial up and running, integrated into my point of sale within the hour. Many people know how important texting is …More

Mar 1, 2020
1 year ago
We started with MyShopManager three months ago and have been very pleased. They are helping us with our Google AdWords, customer follow-ups, retention and referrals. They have also recently helped us redesign our website to make it more …More

Mar 1, 2020
1 year ago
This system and the folks behind it are a daily part of our business. They help us stay in touch with our guests and maintain a pulse on those relationships as well as the pulse of the business. Highly recommended! …More

Mar 1, 2020
1 year ago
Having run a successful 10+ bay shop for 30 years I was initially hesitant coming onboard with MyShopManager. Well, a few short months later it's been nothing short of a "game changer" for us. The way their process works, the extremely …More

Mar 1, 2020
1 year ago
As a business owner that tries to have a good idea of how the business is doing, MyShopManager is the perfect tool to help us understand our business. However, it is not just a tool that helps us achieve our goal. MyShopManager's team is …More

Mar 1, 2020
1 year ago
My Shop Manager has some very unique features. The most up to the minute dashboard, communication and marketing platform I have come across thus far. The best part they put there money where there mouth is. If they do not perform you do not …More

Mar 1, 2020
1 year ago
The system overall is one of the most comprehensive I have ever seen. Amazing program with awesome results. And the customer service is just as good. I just got off the phone with Kandace. She was very pleasant and eager to help. She was …More

Feb 29, 2020
1 year ago
Phone contacts at MyShopManager are very helpful , My customers love the communication this system provides , my car count is up

Feb 27, 2020
1 year ago
Robert was very responsive to our request today for a change in text messaging. We talked through the options and came up with a solution that will work for us. Great experience.

j
Feb 27, 2020
1 year ago
excellent service

Feb 26, 2020
1 year ago
Having run a successful 10+ bay shop for 30 years I was initially hesitant coming onboard with MyShopManager. Well, a few short months later it's been nothing short of a "game changer" for us. The way their process works, the extremely positive response back from our customers and the level of service they provide is 5 star! Our account rep Ellen has been patient answering all of our questions, helpful in suggesting and counseling us is some areas and simply fun to interact with! We are believers now and am so thankful I was encouraged to look into MyShopManager!

Feb 26, 2020
1 year ago
So far things are going really well. I have only been working with them for a couple of weeks but Peter and Ellen have both been amazing. I feel comfortable that they are concerned with their customers well-being and not just the monthly payment. In 3 days we got 4 new 5 star reviews and that should quickly yield a high ROI.

Feb 25, 2020
1 year ago
This company has done everything they said they would do and have increased our car count significantly thru the use of text. Digital Inspections are easy to use and to implement. Would recommend MyShopManager to anyone who is looking to increase their sales.

Feb 22, 2020
1 year ago
Sonja is great! Extremely effective company that produces more customers and business for your shop!

Feb 20, 2020
1 year ago
Working with Robert has been great he is very knowledgeable on all the tools it takes to help shop like myselft in being successful THANKS .

Feb 20, 2020
1 year ago
We started with MyShopManager three months ago and have been very pleased. They are helping us with our Google AdWords, customer follow-ups, retention and referrals. They have also recently helped us redesign our website to make it more streamlined and user-friendly. Everyone at MSM has been great to work with and very responsive to questions and feedback. I firmly believe in letting the experts do what they do so you can do what you need to do and MSM is filling that role for us.

Feb 19, 2020
1 year ago
By far the best technology to come to our industry since shop management systems were introduced, and I have had some awesome interactions with Chris and Christina W. They really have gone above and beyond for me, and I have recommended their service to many others.

Feb 18, 2020
1 year ago
As a small independent BMW shop, we couldn't be more happy with this software. It works seamlessly with our shop software (ShopBossPro). It really does a great job of helping us stay in constant communication with our client base as well as covering our follow ups and emails. It is very customizable and offers so many features we haven't even utilized yet. I hesitate to leave this review as I don't want my competitors on the same platform. So would I recommend it to another shop owner? Absolutely. Also, to address the review from Willie Contreras, Its been a few years since we had our "presentation". Maybe you just got the "new guy"? No excuse but I wouldn't write them off. MSM stands behind their product and we have had nothing but great follow up and customer service over the last two years.

Feb 18, 2020
1 year ago
Myshopmanager is powerful software that will help you add money to your bottom line. Easy to use and the functions they offer are powerful. The best CRM software for the automotive repair industry!

Feb 18, 2020
1 year ago
I love the service this company provides my shop as do my customers. My customer service rep, Sonja, is incredible. Thank you for the great service and product!

Feb 14, 2020
1 year ago
Been using them for the last couple years, awesome product and service

Feb 14, 2020
1 year ago
Thanks you guys for a great job marketing job you do for my 2 shops

Feb 14, 2020
1 year ago
My shop manager has had a positive impact on my business. It is far better than the previous cookie cutter CRM companies out there. Their graphic design/arts department with Christina and Dan do a wonderful job with our post cards and website. Everyone at my shop manager is there to solve problems and drive business into your shop. Hands down the best out there and I left the largest CRM in the industry for MSM.

Feb 14, 2020
1 year ago
Great add on for any company, fairly flawless messaging and if an issue comes up support is always quick to respond and problems are worked on until resolved. Truly increases communications with your customers especially in these times when people would rather text then hold a conversation!

Feb 14, 2020
1 year ago
As a business owner that tries to have a good idea of how the business is doing, MyShopManager is the perfect tool to help us understand our business. However, it is not just a tool that helps us achieve our goal. MyShopManager's team is the key and the most valuable asset. Thank you for being there when we need you the most. The marketing department, your job is awesome. The web developer, Dan is a really really nice and knowledgeable guy. Thank you all for your help.

Feb 14, 2020
1 year ago
As a business owner that tries to have a good idea of how the business is doing, MyShopManager is the perfect tool to help us understand our business. However, it is not just a tool that helps us achieve our goal. MyShopManager's team is …More

Feb 12, 2020
1 year ago
The more I learn about this the better I like it.

Feb 12, 2020
1 year ago
Sonja is so helpful and goes above and beyond to get the information we needed.

Feb 12, 2020
1 year ago
By far, and above all of the other so called Marketing / Software for an auto shop. I have been on their Enterprise program for almost a year. If you are wanting something special, YES they do that, I am able to do all mailings to existing customers, and even EDDM, follow up via Text and Email with customers, and because the software works very well with AMS Protractor, The reporting functions are so far above any other products i have seen. My Shop Manager IS the solution for getting better control of your business through intelligent customer communications and Review generation. Stop wasting time and money and get on board. One of the best decisions I have made in business.

Feb 12, 2020
1 year ago
I highly recommend MyShopManager! I've used other companies in the past, but none compare. It's a very user-friendly platform and customer service is fast, friendly, knowledgeable & efficient. Our clients love the text, email and direct mail campaigns and the reporting features help me track and grow my business with ease.