Our Reviews
Rating Breakdown
5
488
4
6
3
0
2
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3
My shop manager has had a positive impact on my business. It is far better than the previous cookie cutter CRM companies out there. Their graphic design/arts department with Christina and Dan do a wonderful job with our post cards and website. Everyone at my shop manager is there to solve problems and drive business into your shop. Hands down the best out there and I left the largest CRM in the industry for MSM.
Great add on for any company, fairly flawless messaging and if an issue comes up support is always quick to respond and problems are worked on until resolved. Truly increases communications with your customers especially in these times when people would rather text then hold a conversation!
As a business owner that tries to have a good idea of how the business is doing, MyShopManager is the perfect tool to help us understand our business. However, it is not just a tool that helps us achieve our goal. MyShopManager's team is the key and the most valuable asset. Thank you for being there when we need you the most. The marketing department, your job is awesome. The web developer, Dan is a really really nice and knowledgeable guy. Thank you all for your help.
As a business owner that tries to have a good idea of how the business is doing, MyShopManager is the perfect tool to help us understand our business. However, it is not just a tool that helps us achieve our goal. MyShopManager's team is …More
The more I learn about this the better I like it.
Sonja is so helpful and goes above and beyond to get the information we needed.
By far, and above all of the other so called Marketing / Software for an auto shop. I have been on their Enterprise program for almost a year. If you are wanting something special, YES they do that, I am able to do all mailings to existing customers, and even EDDM, follow up via Text and Email with customers, and because the software works very well with AMS Protractor, The reporting functions are so far above any other products i have seen. My Shop Manager IS the solution for getting better control of your business through intelligent customer communications and Review generation. Stop wasting time and money and get on board. One of the best decisions I have made in business.
I highly recommend MyShopManager! I've used other companies in the past, but none compare. It's a very user-friendly platform and customer service is fast, friendly, knowledgeable & efficient. Our clients love the text, email and direct mail campaigns and the reporting features help me track and grow my business with ease.
This has been a wonderful experience . I'm more in contact with my Customers Texting is probably the best tool that iv used Customer respond right away
This system and the folks behind it are a daily part of our business. They help us stay in touch with our guests and maintain a pulse on those relationships as well as the pulse of the business. Highly recommended!
Chuck Swain, Owner Modern Automotvie
EXCELLENT COMPANY TO HELP YOUR BUSINESS
excellent service
Excellent product and equally excellent customer service!
Cristina was great!!! This was my first time using My Shop Manager and the phone starting ringing minutes after I confirmed my text campaigns, my text messages went ding all weekend!!!
Warning!!!! make sure you have the band width to accept the volume before you sign up!!!
Very helpful with anything we need, quick responses. Lots of our customers are happy with the added benefits of MSM.
I have a subscription to this service for both of my Locations . The product is great. Pricing for the monthly service is fair
Myshopmanager has helped my business tremendously with customer feedback and the …More
After filling out a web contact form which usually gets the slowest response, I was contacted within minutes and had a free trial up and running, integrated into my point of sale within the hour. Many people know how important texting is but MyShopManager is the most knowledgeable that I have come into contact with. Everyone I have spoke with has loved them. the interface is easy and most of all, IT WORKS! Your customers want to be texted and your staff wants to text. If you're considering this, just do it now. Deanna is my rep there and she had been very helpful taking time to explain everything to me, highly recommend!
I am very happy with Deanna and the MyshopManager system. I have seen several different Marketing plans before but I believe I like this the best. Deanna has been so dedicated and easy to work with. I am happy to be associated with this group. Thank you for all. Jan Rychlik
Our account manager Deanna is very hands on with managing our account. She calls on us on a regular basis and often times has very useful insight on what we need to do next to improve our relations with our customers. She is OK for an Okie.
The system overall is one of the most comprehensive I have ever seen. Amazing program with awesome results. And the customer service is just as good. I just got off the phone with Kandace. She was very pleasant and eager to help. She was able to guide me through this system to help me optimize my shops potential. She made me feel very comfortable and was able to answer my questions.
My Shop Manager has some very unique features. The most up to the minute dashboard, communication and marketing platform I have come across thus far. The best part they put there money where there mouth is. If they do not perform you do not have to pay. Kim my account manager is very knowledgeable on the product and offers real marketing ideas that are not just guesses from a young just out of school marketer taking some guesses with your money. Give them a shot I do not believe you will be disappointed.
Deanna was very helpful and knowledgeable about the services and made navigating all the options a breeze!
Its great to have some live person be able to guide you step by step on the need of the customers and to look at you business as if was theirs, not like other Co. that they look at you like a number.
Thank you Deanna for your lovely patients.
Robert is very awesome to work with! He is ready and willing to help with our shop needs. He is friendly and caring and has a bunch of cool ideas to help us gain customers and keep the customers we have happy! Thank you myshopmanager and Robert!
Great ideas. Great guys
The employee atmosphere and sense of that coveted one family unit, is unsurpassed at My Shop Manager. Their commitment to the success of auto repair shops is extraordinary and exemplified by their successful clients throughout North …More
The employee atmosphere and sense of that coveted one family unit, is unsurpassed at My Shop Manager. Their commitment to the success of auto repair shops is extraordinary and exemplified by their successful clients throughout North America. If you get a chance to work for, or with this company, I hope it is with Amanda, Joel, Mark, Kim or Kelly. They are the antithesis of integrity and everything good in our society. It was a great pleasure to work with these fine people. I wish them all the best. Signed, a former employee, Tamara.
I can't tell you the amount of difference this product has made in our 2 very busy shops. From website hosting to customer contact, to SPECTACULAR service, this product is a NO BRAINER for anyone in the Automotive industry looking to increase their business, their reputation, and their productivity.
Love this program, within minutes of sending the first set of text, we had people messaging back or calling to make appointments or just to appreciate the text. Kandace has been great, she walked me thru everything, answered every question and is available when I need her. I would highly recommend for your shop.