Our Reviews
Rating Breakdown
5
237
4
21
3
0
2
0
1
26
Needed a quick fix to my car and they were accommodating and got the job done quickly. Friendly staff and good quality work.
Honest Service done right at an unbeatable cost, why even think about going somewhere else?
Positive: Professionalism, Quality, Value
I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car.
Excellent communication. Really liked work estimate process. Will definitely use again. Highly recommended.
Positive: Professionalism, Punctuality
Superlative first experience! We are new to the area and heard great things about Neubauers! They did not disappoint!
Always get the work done ASAP and no shortcuts. And your vehicle comes back with a fresh carwash!
Positive: Professionalism
Started using these folks in 2015 while looking online for a reliable auto service provider, never been disappointed with the quality of work or the price as well a s the overall demeanor and professionalism of the staff.
They are competent, honest and don't do work that is not necessary.
Great first experience! We are new to the area and heard great things about Neubauers! They did not disappoint!
Started using these folks in 2012 while looking online for a reliable auto service provider, never been disappointed with the quality of work or the price as well a s the overall demeanor and professionalism og the staff.
Always a good experience! Staff is knowledgeable, quick to respond and does quality work. Really think you should give them a try....good old fashioned service at a fair price!
Positive: Professionalism, Value
Honest assessment of our car issues gained our trust. Great work, they've become our go to mechanic!
The service was amazing. I was having an emergency and they were very understanding and timely! They had me up and running in no time!! Everyone is super friendly and helpful!!! Would definitely recommend them to anyone in need of car repair!!!
Fourth generation family run business. No BS, don't add unnecessary repairs like the big chains. Customer Service a priority. ASE certified mechanics, repairs and service done right. I highly recommend.
Positive: Professionalism, Punctuality, Quality, Value
Great experience as always. Safe and clean environment.
Positive: Professionalism, Quality
I really like the folks at Neubauer's. They are very honest and do great work!
Positive: Professionalism, Punctuality, Quality, Value
Besides the usual punctual reasonably priced service, drop-off of my car was so easy, with the dropbox including ziplocked pens. Even better was the no-contact drop-off of my car after its service. Thank you, Neubauer's!
Positive: Professionalism, Quality, Value
Neubauer's is wonderful. They do what they say when they say. The do not try to upcharge or sell things you don't need. They are ALWAYS courteous in-person and on the phone.
Positive: Professionalism, Punctuality, Quality, Value
The four words above really express my complete thoughts and feelings about Neubauer's Auto Repair business. They are THE BEST! Sarah Warfield was a pleasure to work with -- knowledgeable and very professional.
Positive: Professionalism, Punctuality, Quality
The 2002 4-Runner is running great with 140,000+ miles even with hard use. Thanks to the team at Neubauer's for their great care and they always deliver what they promise. Thanks Sarah, Matt and Chelsea!
Positive: Quality
Great job. Had them install tires I purchased from Tire Rack. They are one of the two or three shops in the surrounding area that have touchless tire changers that don't scar the inside of your wheels. Had them do an alignment too. Excellent work - and I'm knowledgeable and picky.
Positive: Value
Positive: Professionalism, Punctuality, Quality, Value
Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't …More
Positive: Professionalism, Punctuality, Quality, Value
Always a good experience! Staff is knowledgeable, quick to respond and does quality work. Really think you should give them a try....good old fashioned service at a fair price!
Positive: Value
Positive: Professionalism, Punctuality, Quality, Value
Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't …More
Positive: Professionalism, Quality, Value
I highly recommend Neubauer Auto Repair in Ellicott City for any vehicle service or repairs. The Neubauer Auto Repair team is honest, knowledgeable, accommodating and always ready to help. I have brought my vehicles to Neubauers for 14 …More
Positive: Professionalism, Punctuality, Quality, Value
Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with …More
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Positive: Professionalism, Punctuality, Quality, Value
Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't stop the CEL from coming on, twice! At first I was pretty annoyed, but then Matt & crew discovered the real culprit of the problem - a leaking/rusty fuel fill-neck! In all I had paid for two visits, for the repairs, but those didn't alleviate the issue. On the 3rd visit, the actual culprit was fixed, and fixed for FREE. I will be a life-long customer here! The car almost has 800 miles since the repair, and no more CEL! Thank you Neubauer!
Positive: Professionalism, Quality, Value
My local auto repair folks - trust them and provides great value. That's what I am looking for ...
Positive: Professionalism, Punctuality, Quality, Value
Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with …More
Positive: Professionalism, Punctuality, Quality, Value
Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with minimal cost and I was on the road within the hour. I would highly recommend this Auto Repair company. Great people and great work.
Outstanding as usual.
Positive: Professionalism, Quality, Value
My local auto repair folks - trust them and provides great value. That's what I am looking for ...
I made an appointment for an oil change for 8:00 a.m. I was 15 minutes early but the maintenance work was not done until 10:20. Why is making an appointment necessary since you are not fitted in that time slot? Also I requested 38 pound …More
They say you only get one chance to receive a good first impression. I MUST say that Neubauer's succeeded. Everyone I met and talked with was VERY kind, friendly and professional. I hope they don't mind, but they have a customer for life now. Thank you for everything. GOD Bless....and I'll be seeing ya.
I made an appointment for an oil change for 8:00 a.m. I was 15 minutes early but the maintenance work was not done until 10:20. Why is making an appointment necessary since you are not fitted in that time slot? Also I requested 38 pound of air pressure in the tires and after the car was returned to me I noticed the air pressure was not checked (it was corrected, though).
Outstanding as usual.
Friendly and knowledgeable staff that communicates clearly about work that need to be done and the fees associated with it.
They say you only get one chance to receive a good first impression. I MUST say that Neubauer's succeeded. Everyone I met and talked with was VERY kind, friendly and professional. I hope they don't mind, but they have a customer for life now. Thank you for everything. GOD Bless....and I'll be seeing ya.
