Our Reviews
Rating Breakdown
5
140
4
12
3
0
2
1
1
10
We take all our vehicles to these guys for services! We trust them!They are Awesome! professional, courteous, they know their jobs! they explained everything before they do job! I moved to Virginia and I still drive up to Ellicott City, for them to service my cars.I definitely recommend them!! You will not regret it.
Services: Vehicle Inspection, Vehicle safety inspection, Brakes, Steering & suspension repair, General repairs & maintenance, Electrical repair, Auto engine diagnostic, Battery, Auto battery maintenance, Wheel alignment, Electrical, Air & cabin filter replacement, Auto exhaust system repair, Steering & suspension replacement, Oil change, Wiper blade installation, Auto brake replacement, Auto engine tuning, Transmission repair, Engine repair, Auto emissions testing, Exhaust, Tire rotations
Great service and I appreciated the online summary.
They took care of all my repairs to ensure I passed State Inspection.
So far so good, seems like very honest and straightforward mom and pop business. I have a trailer state inspection and they were able to give me instant feedback on what needed to be addressed, will update this review once service is complete
Positive: Professionalism
I stopped for gas in the area and my car started making a terrible noise. They were able to get my in right away and found a minor exhaust issue they repaired. I found them to be honest and a reputable company.
Service: General repairs & maintenance
Professional service
Honest and job done right the first time.
Randy Bohn
Aug 27, 2021
1 year ago
1 year ago
Nice update Sarah on the issues of supply and demand in the auto repair industry
Positive: Professionalism, Punctuality, Quality, Value
Excellent experience bringing my car in. Service not only great , very trustworthy , friendly and helpful! They went through detailed overview as I requested , and I walked out happy ! They followed up via email and made sure I understood …More
I had some new tires mounted and balanced here. They did a great job communicating with me as to when the tires arrived from tire rack and when to come in. They kept me updated about the when my car was being worked on and when it was ready …More
NEW
Great service, friendly staff
Positive: Professionalism, Quality
I am a new resident in Ellicott city, shortly after I moved here my mom got an apartment nearby. Newly on her own, I needed to find her a repair shop that would take care of her and that she could deal with. I was referred to this shop and …More
Recently moved to Ellicott City and was looking for a local, honest & trustworthy auto repair shop that did superb work. That's exactly what we found in Neubauer's Auto Repair! Highly recommend!
Started using these folks in 2012 while looking online for a reliable auto service provider, never been disappointed with the quality of work or the price as well a s the overall demeanor and professionalism of the staff.
Positive: Professionalism, Punctuality, Quality, Value
I have used Neubauer’s Auto several times since I moved to the area 7 years ago on everything from routine maintenance to help with car emergencies. They have always been incredibly helpful and straightforward to work with, and I always …More
I’ve known Jimmy And his family for more than 40 years. Neubauer’s is the only repair shop I will use. We take our personal as well as fleet cars to Neubauer’s because of the “trust factor”. Now we have moved well out of the area but I still schedule our auto repair needs with them.
Positive: Professionalism
Fair and honest
Positive: Professionalism
Always a good experience. I own 5 vehicles and never go anywhere else. I always get professional fast service and never have to hear "upsale" tactics that the dealers like to use. From small jobs to major repairs I always feel satisfied …More
Great service team and good pricing on services. The whole team seems very honest and are good communicators. We now take all three of our cars to them and will continue to in the future.
Needed a quick fix to my car and they were accommodating and got the job done quickly. Friendly staff and good quality work.
Positive: Professionalism, Quality, Value
I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car.
Services: Brakes, Air conditioning, Check engine light diagnostic, Air & Cabin Filter, General repairs & maintenance, Tires, Oil change
Honest Service done right at an unbeatable cost, why even think about going somewhere else?
Excellent communication. Really liked work estimate process. Will definitely use again. Highly recommended.
Positive: Professionalism, Punctuality
Superlative first experience! We are new to the area and heard great things about Neubauers! They did not disappoint!
Always get the work done ASAP and no shortcuts. And your vehicle comes back with a fresh carwash!
Positive: Professionalism
Started using these folks in 2015 while looking online for a reliable auto service provider, never been disappointed with the quality of work or the price as well a s the overall demeanor and professionalism of the staff.
They are competent, honest and don't do work that is not necessary.
Services: Engine repair, Tuning
Fourth generation family run business. No BS, don't add unnecessary repairs like the big chains. Customer Service a priority. ASE certified mechanics, repairs and service done right. I highly recommend.
Always a good experience! Staff is knowledgeable, quick to respond and does quality work. Really think you should give them a try....good old fashioned service at a fair price!
Positive: Professionalism, Punctuality, Quality, Value
Great experience as always. Safe and clean environment.
Positive: Professionalism, Punctuality, Quality, Value
Besides the usual punctual reasonably priced service, drop-off of my car was so easy, with the dropbox including ziplocked pens. Even better was the no-contact drop-off of my car after its service. Thank you, Neubauer's!
Positive: Professionalism, Quality
I really like the folks at Neubauer's. They are very honest and do great work!
Positive: Professionalism, Quality, Value
Neubauer's is wonderful. They do what they say when they say. The do not try to upcharge or sell things you don't need. They are ALWAYS courteous in-person and on the phone.
Positive: Professionalism, Punctuality, Quality, Value
The four words above really express my complete thoughts and feelings about Neubauer's Auto Repair business. They are THE BEST! Sarah Warfield was a pleasure to work with -- knowledgeable and very professional.
Positive: Professionalism, Punctuality, Quality
The 2002 4-Runner is running great with 140,000+ miles even with hard use. Thanks to the team at Neubauer's for their great care and they always deliver what they promise. Thanks Sarah, Matt and Chelsea!
Positive: Professionalism, Punctuality, Quality, Value
Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't …More
Positive: Professionalism, Punctuality, Quality, Value
Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with …More
Positive: Professionalism, Quality, Value
My local auto repair folks - trust them and provides great value. That's what I am looking for ...
Outstanding as usual.
They say you only get one chance to receive a good first impression. I MUST say that Neubauer's succeeded. Everyone I met and talked with was VERY kind, friendly and professional. I hope they don't mind, but they have a customer for life now. Thank you for everything. GOD Bless....and I'll be seeing ya.
I made an appointment for an oil change for 8:00 a.m. I was 15 minutes early but the maintenance work was not done until 10:20. Why is making an appointment necessary since you are not fitted in that time slot? Also I requested 38 pound of air pressure in the tires and after the car was returned to me I noticed the air pressure was not checked (it was corrected, though).
