Our Reviews


Average User Rating

4.81 / 5

Rating Breakdown

5
382
4
32
3
0
2
1
1
34

Randy Bohn
Aug 27, 2021
1 month ago
Nice update Sarah on the issues of supply and demand in the auto repair industry

Aug 19, 2021
2 months ago
Positive: Professionalism, Punctuality, Quality, Value Excellent experience bringing my car in. Service not only great , very trustworthy , friendly and helpful! They went through detailed overview as I requested , and I walked out happy ! They followed up via email and made sure I understood …More

Jul 15, 2021
3 months ago
I had some new tires mounted and balanced here. They did a great job communicating with me as to when the tires arrived from tire rack and when to come in. They kept me updated about the when my car was being worked on and when it was ready …More

Jun 5, 2021
4 months ago
NEW Great service, friendly staff

Mar 4, 2021
7 months ago
Positive: Professionalism, Quality I am a new resident in Ellicott city, shortly after I moved here my mom got an apartment nearby. Newly on her own, I needed to find her a repair shop that would take care of her and that she could deal with. I was referred to this shop and …More

Feb 9, 2021
8 months ago
Recently moved to Ellicott City and was looking for a local, honest & trustworthy auto repair shop that did superb work. That's exactly what we found in Neubauer's Auto Repair! Highly recommend!

Jan 14, 2021
9 months ago
Started using these folks in 2012 while looking online for a reliable auto service provider, never been disappointed with the quality of work or the price as well a s the overall demeanor and professionalism of the staff.

Dec 10, 2020
10 months ago

Dec 4, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value I have used Neubauer’s Auto several times since I moved to the area 7 years ago on everything from routine maintenance to help with car emergencies. They have always been incredibly helpful and straightforward to work with, and I always …More

Oct 31, 2020
11 months ago
I’ve known Jimmy And his family for more than 40 years. Neubauer’s is the only repair shop I will use. We take our personal as well as fleet cars to Neubauer’s because of the “trust factor”. Now we have moved well out of the area but I still schedule our auto repair needs with them.

Oct 27, 2020
11 months ago
Positive: Professionalism Fair and honest

Oct 23, 2020
1 year ago
Positive: Professionalism Always a good experience. I own 5 vehicles and never go anywhere else. I always get professional fast service and never have to hear "upsale" tactics that the dealers like to use. From small jobs to major repairs I always feel satisfied …More

Oct 18, 2020
1 year ago
Great service team and good pricing on services. The whole team seems very honest and are good communicators. We now take all three of our cars to them and will continue to in the future.

Sep 30, 2020
1 year ago

Sep 21, 2020
1 year ago
Needed a quick fix to my car and they were accommodating and got the job done quickly. Friendly staff and good quality work.

Sep 19, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Brakes, Air conditioning, Check engine light diagnostic, Air & Cabin Filter, General repairs & maintenance, Tires, Oil change

Sep 19, 2020
1 year ago
Honest Service done right at an unbeatable cost, why even think about going somewhere else?

Sep 18, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Oil change, General repairs & maintenance, Tires, Air & Cabin Filter, Check engine light diagnostic, Air conditioning, Brakes

Sep 16, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Tires, Brakes, Air conditioning, General repairs & maintenance, Oil change, Check engine light diagnostic, Air & Cabin Filter

Sep 15, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Oil change, Check engine light diagnostic, Air conditioning, General repairs & maintenance, Brakes, Air & Cabin Filter, Tires

Sep 15, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Brakes, General repairs & maintenance, Air conditioning, Oil change, Tires, Air & Cabin Filter, Check engine light diagnostic

Sep 12, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Check engine light diagnostic, Air conditioning, General repairs & maintenance, Brakes, Oil change, Tires, Air & Cabin Filter

Sep 12, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Oil change, General repairs & maintenance, Brakes, Tires, Air conditioning, Air & Cabin Filter, Check engine light diagnostic

Sep 8, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: General repairs & maintenance, Oil change, Brakes, Air conditioning, Check engine light diagnostic, Tires, Air & Cabin Filter

Sep 4, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car.

Sep 3, 2020
1 year ago
Positive: Professionalism, Quality, Value I don't take my car anywhere else. The staff is professional, forthright, and knowledgeable. They know what they're doing and don't try to overcharge you. Sarah, Matt, Chelsea, and all the staff I've encountered have always taken such good care of my car. Services: Tires, Air conditioning, General repairs & maintenance, Brakes, Air & Cabin Filter, Check engine light diagnostic, Oil change

Aug 12, 2020
1 year ago
Excellent communication. Really liked work estimate process. Will definitely use again. Highly recommended.

Aug 12, 2020
1 year ago
Positive: Professionalism, Punctuality Superlative first experience! We are new to the area and heard great things about Neubauers! They did not disappoint!

Aug 5, 2020
1 year ago

Aug 5, 2020
1 year ago
Always get the work done ASAP and no shortcuts. And your vehicle comes back with a fresh carwash!

Jul 1, 2020
1 year ago
Fourth generation family run business. No BS, don't add unnecessary repairs like the big chains. Customer Service a priority. ASE certified mechanics, repairs and service done right. I highly recommend.

Jun 26, 2020
1 year ago
Always a good experience! Staff is knowledgeable, quick to respond and does quality work. Really think you should give them a try....good old fashioned service at a fair price!

May 26, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Great experience as always. Safe and clean environment.

Apr 26, 2020
1 year ago
Positive: Professionalism, Quality I really like the folks at Neubauer's. They are very honest and do great work!

Apr 26, 2020
1 year ago
Positive: Professionalism, Quality, Value Neubauer's is wonderful. They do what they say when they say. The do not try to upcharge or sell things you don't need. They are ALWAYS courteous in-person and on the phone.

Apr 26, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value The four words above really express my complete thoughts and feelings about Neubauer's Auto Repair business. They are THE BEST! Sarah Warfield was a pleasure to work with -- knowledgeable and very professional.

Apr 26, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality The 2002 4-Runner is running great with 140,000+ miles even with hard use. Thanks to the team at Neubauer's for their great care and they always deliver what they promise. Thanks Sarah, Matt and Chelsea!

Apr 7, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't …More

Apr 7, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Always a good experience! Staff is knowledgeable, quick to respond and does quality work. Really think you should give them a try....good old fashioned service at a fair price!

Mar 26, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't …More

Mar 26, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with …More

Mar 17, 2020
1 year ago
- Positive: Professionalism, Punctuality, Quality, Value Matt & the crew here at Neubauer's really took care of me. They tackled a very difficult CEL(Check Engine Light) issue, that dealt with fuel/evaporative issues on my 2000 Toyota Avalon. They replaced numerous components but that didn't stop the CEL from coming on, twice! At first I was pretty annoyed, but then Matt & crew discovered the real culprit of the problem - a leaking/rusty fuel fill-neck! In all I had paid for two visits, for the repairs, but those didn't alleviate the issue. On the 3rd visit, the actual culprit was fixed, and fixed for FREE. I will be a life-long customer here! The car almost has 800 miles since the repair, and no more CEL! Thank you Neubauer!

Mar 7, 2020
1 year ago

Mar 7, 2020
1 year ago

Mar 7, 2020
1 year ago
Positive: Professionalism, Quality, Value My local auto repair folks - trust them and provides great value. That's what I am looking for ...

Mar 7, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with …More

Mar 5, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Neubauer's is always able to deliver what they promise. A heat shield was hanging down beneath my car...they removed it while I waited. Since it was not an urgent repair, I came back first thing Monday morning, the part was reattached with minimal cost and I was on the road within the hour. I would highly recommend this Auto Repair company. Great people and great work.

Feb 26, 2020
1 year ago

Feb 26, 2020
1 year ago

Feb 26, 2020
1 year ago

Feb 26, 2020
1 year ago
Outstanding as usual.