Our Reviews


Average User Rating

4.92 / 5

Rating Breakdown

5
601
4
18
3
1
2
1
1
11

Charlene G.
Aug 6, 2022
1 year ago
My son took my MBZ 300 here to get it "color wrapped"....This is a process where they completely cover your car in whatever color or deign you like....It's a lot less expensive than a paint job and if you don't like it you can change it.....I picked a really pretty "Barbie" pink and I just got it back and it looks amazing. My son is getting his older Porsche ( a classic) done in an ocean blue color, he liked mine so much....Th e whole process takes about a week.....Very happy with the results.

Marion M.
Jul 11, 2022
1 year ago
Omg, I thought I had already reviewed this auto repair shop and just need to update, but nope! The people who work at Griffin's Auto Repair / Level Up Auto Styling REALLY know what they're doing! It starts with the owner Dennis. He will literally run you through what your car's problem could be, always gives a fair estimate, never overcharges, and will do a great job fixing whatever it is you need. I've been coming in for oil changes and other maintenance, but also having several things fixed. Always reliable, fair priced, great work! That also goes for two of his guys working for him that I met named Justin and Patrick. Everyone is very friendly and all their work meticulous. Now, I live in LA and can't see my mechanic anymore. :((( I told him over the phone what my dire situation was yesterday (my 2005 Toyota Corolla wouldn't start anymore and the alarm kept going off, so I had to have it towed to my home). Dennis told me to disconnect the battery for a while (I left it like that overnight) and was spot on with his further diagnosis, so I knew what to expect. Since I live across the street from a Toyota dealership now, I walked there in the AM. To start, they wanted to charge me $180/hr for diagnosis even though I already knew what was wrong. Anyways, they gotta do their job. That price however was too much, so I had my car towed to my new shop here. Within a few hours they called me to let me know, the car is ready to go. They confirmed what Dennis suspected and gave me my car back at ZERO charge! Glad I made their day with some good Cuban bakery goods, Gatorade, and well deserved after work Modelos. Anyways, THANK YOU SO MUCH Dennis and team for always doing amazing work. Outstanding customer service!

Luis V.
Jun 23, 2022
1 year ago
Got a new Jeep last week and plan to be taking trails in Tahoe this summer, and doing some fishing. Before I head that way I got a few things done to protect my Jeep thanks to Level up, they did a full front ppf job ceramic coated the rest of the car and installing windshield protection. The car is ready to go against the elements and the future time spent on keeping it clean is minimal

Jun 19, 2022
1 year ago

Jun 19, 2022
1 year ago

Jun 16, 2022
1 year ago

Janalee V.
Jun 3, 2022
1 year ago
I have a 2020 Gls, white in color and park it outside. I have 3 kids and little time to wash the car. For minimal long term care and protection from the sun and other things. Me getting this car fully covered in paint protection film was a no brainer and a time saver. Level up auto styling help educated me on the product and was super helpful. The end result after looked amazing and so glossy.

Avni B.
Jun 2, 2022
1 year ago
Waited a while for my Volvo xc40 to arrive. When I got my delivery date called Level Up to book a full front ppf package and added the basic wear and tear package too. This covers the whole front including lights and door handles and door edges. I got my car in the gorgeous Amazon Blue and plan to keep it looking new as long as possible! The guys there are quick to respond very clear on what's going on and got it back to me sooner than expected!

Maxine K.
May 29, 2022
1 year ago
I was driving on the freeway behind a work truck and it kicked up a bunch of gravel, messing up my Prius (my babygirl Sheila)'s front bumper... insurance covered the fix but I wanted to avoid this kind of thing in the future looking around I read up on paint protection film. Level Up got me in quick and did a full front set up. Including hood bumper lights front fenders and side mirrors. I also had a nice shine to it now! My Prius looks like I just picked her up the first day can't thank the team enough for everything, their consistent communication around updates and photos of Sheila put me at ease knowing she'd be in safe hands Thank you 10/10 would recommend

Apr 16, 2022
1 year ago
Services: Brakes, Steering & suspension repair

Apr 16, 2022
1 year ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 16, 2022
1 year ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 16, 2022
1 year ago
Positive: Professionalism, Punctuality, Quality, Value

Mar 7, 2022
2 years ago
I have always received great service, quality work and fair pricing at Griffin's.I have been taking my cars there for years because of the honest, friendly ,get the job done attitude.

Mar 7, 2022
2 years ago
Level up auto styling help me bring new life to my bmw. They did an amazing job doing a full color change vinyl wrap from silver to matte black. Thank you level up and team!

Mar 7, 2022
2 years ago
Charged me nothing to diagnose an older Subaru for issues. Super helpful, even when delivering the bad news that all the issues with my Impreza Wagon would cost more to repair than it was worth. Would definitely recommend

Mar 7, 2022
2 years ago
Griffins/level up auto provided great service and did an excellent job at installing a full front paint protection film (clear bra) for my model s tesla. They answered all my questions and was very knowledgeable. would highly recommend!

Joshua B.
Mar 4, 2022
2 years ago
I had my Tesla model 3 wrapped by The Griffin's team. It it's holding up great and could no be happier with the pricing vs other shops. I will be back for all repairs and when I decide to change my wrap! Ask for Dennis he will take care of you. Quality A+ Communication A+

Feb 8, 2022
2 years ago

Feb 8, 2022
2 years ago

Feb 8, 2022
2 years ago

Feb 8, 2022
2 years ago

Feb 8, 2022
2 years ago

Feb 8, 2022
2 years ago
This place is great, so professional and really help explain their investigation of issues with your vehicle before fixing.

Feb 8, 2022
2 years ago
Super fast, experienced, and professional crew!Immediately helped with my car, definitely will come back and reffer to others!

Feb 8, 2022
2 years ago
Took my car in to get the AC fixed and had a great overall experience. They were honest, and great at communicating options. Would use again.

Jaspreet S.
Dec 10, 2021
2 years ago
Griffins/level up auto provided great service and did an excellent job at installing a full front paint protection film (clear bra) for my model s tesla. They answered all my questions and was very knowledgeable. would highly recommend!

Sukh S.
Dec 6, 2021
2 years ago
Level up auto styling help me bring new life to my bmw. They did an amazing job doing a full color change vinyl wrap from silver to matte black. Thank you level up and team!

Melissa H.
Nov 25, 2021
2 years ago
The guys at griffin's auto are one of the best in the great Mountain View area. Dennis and Justin are very well knowledgeable in the automotive industry and very well equipped with all the right tools and supplies to get your vehicle back running right. Honest with all their recommendations for each vehicle. I have been bringing my vehicle to them for the last 3 years and what I appreciate most is that they are familiar with my vehicle and know exactly what it needs for the next time around. When ever I need anything to do with my car and fixing, they are able to squeeze me in with in days if not same day.

Jiniko M.
Jul 8, 2021
2 years ago
I love Griffins Auto Repair. I never have to wait, they are a phone call away. Always helpful and they take great care of my Bimmer... :)

Apr 16, 2021
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 16, 2021
2 years ago
Positive: Quality

Apr 16, 2021
2 years ago
Positive: Professionalism, Quality

Apr 16, 2021
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 16, 2021
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 16, 2021
2 years ago

Apr 16, 2021
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 16, 2021
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 1, 2021
2 years ago
NEW Positive: Professionalism, Punctuality, Quality, Value Your shop needs to be the go to for Jeep enthusiasts in the Bay Area. You always go above and beyond and are a company that has true integrity. I trust everything that your shop recommends for my 2000 Jeep Wrangler and I will never go to …More

Mar 26, 2021
3 years ago
Positive: Professionalism, Punctuality, Quality, Value Your shop needs to be the go to for Jeep enthusiasts in the Bay Area. You always go above and beyond and are a company that has true integrity. I trust everything that your shop recommends for my 2000 Jeep Wrangler and I will never go to …More

Mar 7, 2021
3 years ago
Dennis and his crew are top notch. They make sure you car is repaired completely before handing the car back. Their prices are fair but their work is priceless. Thank you Griffin’s Auto Repair.

Mar 7, 2021
3 years ago
I have a problem car and I constantly stress about finding a good mechanic that won’t charge me a fortune and understands the stresses with my problem car.When I called, they took my car same day. When I explained the issues I was having, it was great that he knew exactly what I was talking about and had knowledge about the model across the board having these issues.After the first repair and tests, my car was still having troubles but he took it back without charging me anything additional to work on it.Not being from the area, I get stressed out because I think it may be easy to take advantage of the fact that I’m not an expert mechanic. It’s super comforting to know that I can go to a place I can trust.Plus, I have a warranty on the parts 🎉

Mar 7, 2021
3 years ago
Always looking to support a locally owned business while not sacrificing quality or over paying. Griffin Auto Repair is a prime example of a local business that takes care of its customers and the community. The owner Dennis is always honest n straight forward and tells you how it is. This is a one stop auto repair shop. Will be back again.

Mar 7, 2021
3 years ago
Best auto repair out there! Has done exceptional job with both our Audi and Acura. Second time use and they been great for all our mechanic issues. We will continue to use them in the future- their quality and care is reflected in their customer service- keep up the great work guys!!

Mar 7, 2021
3 years ago
I needed my battery fixed, and I contacted them over the weekend, although they’re not open, I got a quick response. Very valuable and shows how much they care about clients whether old or new. Dennis was professional, a wonderful person to depend on. New to Palo Alto, it was difficult to confide in a stranger to repair my car. I’m glad I reached out to Griffin’s auto! Moving forward any car problems, I’ll depend on Griffin’s Auto Repair! Without meeting Dennis my husband said he’ll take his car there when needed and will tell friends that they’re dependable, honest and efficient! I can’t thank you guys enough!!

Mar 7, 2021
3 years ago
Dennis & Justin are amazing! I brought my Ford Escape in to get the A/C inspected and to track down an oil leak. They were able to quickly diagnose the issue with the A/C and the source of my oil leak, provide an upfront estimate, and repair it in no time at all. Dennis even removed a nail he found in my tire free of charge.I'll definitely be coming back instead of going to the dealer!

Mar 7, 2021
3 years ago
Dennis and his team took excellent care of my car. I had tried another mechanic shop multiple times and they never fixed my AC. The online form for Griffin's is perfect. They make sure to address all of the issues you list. I mentioned there was a noise when I idled and I wasn't sure if it was just my AC pump or another problem. The team was able to get my new ac pump installed and top off my steering pump in one day. My car sounds great and it is so nice to have AC again :) The price is very fair. I highly recommend this shop!

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago

Feb 8, 2021
3 years ago
Dennis was wonderful to work with, knowledgeable, and turned around a significant amount of work in a day and a half. Grateful for the fantastic service!

Feb 8, 2021
3 years ago
Dennis simply went above and beyond to help me with all the issues my vehicle chose to manifest over the course of a very stressful half day. I will be using his services whenever the need arises.

Feb 8, 2021
3 years ago
Highly recommended excellent work, very professional, these guys are great they have done extensive work on my Jeep and I wouldn’t even think of letting anyone else touch it.

Feb 8, 2021
3 years ago
WOW! If you want to be surprised in a good way this is the place to have your car or truck worked on. Justin and the team were great - transactionally super simple - It is clear they love what they do. If they were physicians - they'd be the physician's physcian.